1053 IS Business Analyst-Senior- IS Learning Management Analyst

Recruitment #PEX-1053-069476


IS Learning Management Analyst

City Job Classification:  1053 IS Business Analyst Senior

eMerge - Change Management Team


The Controller’s eMerge Division, Change Management Team is seeking an experienced and enthusiastic learning professional with a passion for adult learning, to develop instructionally-sound learning programs.  The eMerge Change Management team is responsible for user adoption of eMerge Peoplesoft and first line end-user support of the system.  The City uses the eMerge PeopleSoft system to deliver mission-critical programs for human resources, benefits administration, payroll services, absence management, ePerformance, and enterprise learning management.


The IS Learning Management Analyst will be responsible for developing engaging and clear instructional materials for delivery in a variety of formats, including (but not limited to) eLearning, guidebooks, quick reference guides, job aides, in class room training, and train-the-trainer programs.  Furthermore, this position will work to drive learning solutions using adult learning principles and best practices. The incumbent will be expected to consult with functional, technical analysts and business partner subject matter experts (SMEs) to promote learning as a change agent, drive commitment and adoption of the eMerge PeopleSoft system.

Key responsibilities include, but are not limited to:

  • Partner with and support the functional and technical eMerge teams as well as City business partners to create instructionally-sound learning programs and initiatives to further user adoption and user support;
  • Leverage the ADDIE model framework or similar model in analyzing designing, developing, implementing and evaluating performance support solutions.  Provides effective and compelling alternatives for presenting PeopleSoft instructional information (develops storyboards and demos iterative prototypes);
  • Design, develop, and execute blended learning solutions that are highly interactive and innovative across multiple modalities including eLearning, in-Classroom, job aides, and related collateral;
  • Consult and offer guidance to team members on the development of instructionally-sound materials;
  • Effectively negotiate and manage relationships with internal and external learning partners;
  • Effectively utilize existing learning solution development processes, techniques, and solution types.  Drive enhancements for Learning Management Systems and productivity tools;
  • Tailors instructional designs for specific deliverables and audiences, from quick tours to comprehensive help systems;
  • Views and interprets data from various sources (business partner feedback, analytics reports, usability tests, and so on) for guidance on ways to improve the quality and effectiveness of assigned deliverables;
  • Manages time independently and meets all scheduled deadlines;
  • Stays abreast of instructional trends and technologies, and participates in evolving overall instructional strategies;
  • Performs other duties as assigned.

Please note:  This is a limited term assignment with a target end date of December 30, 2017.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree preferably in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

This experience must include:

  • Two (2) years of experience with designing and developing eLearning solutions and familiarity with Captivate, UPK, and/or comparable software.
  • Experience translating complex technical information into user-friendly guides and instructions
  • Experience developing courses and course materials leveraging technical and functional SMEs.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

  • Experience in learning principles such as Bloom’s taxonomy, Content Presentation types, ARCS model, and Brinkerhoff model for evaluation.
  • Experience with one or more related disciplines change management, communication, engagement and user support.
  • Experience with PeopleSoft.
  • Experience defining, planning, negotiating, and executing business process change initiatives in conjunction with enterprise system implementations.
  • Experience utilizing audio and visual recording tools.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Vicente Centeno, by telephone at (415) 554-7506, or by email at Vicente.Centeno@sfgov.org

Selection Procedures

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.   


Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.  Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Permanent-Exempt (PEX) Appointment:  This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Recruitment Type: PEX
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1053-069476
CON/VC/(415) 554-7506


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps