1053 IS Business Analyst-Senior

Recruitment #PEX-1053-081736


Appointment Type

This is for a Permanent Exempt (PEX), Full-Time position not to exceed three (3) years. This position is excluded by the Charter from the competitive civil service examination process, is considered “at will” and shall serve at the discretion of the appointing officer.

About the Board of Supervisors

The Board of Supervisors is the legislative branch of the City and County of San Francisco that responds to the needs of the people, establishes city policies, and adopts ordinances and resolutions.

Position Description

Under the direction and supervision of a 5502 Project Manager I, the 1053 IS Business Analyst - Senior is an integral part of the Information Technology (IT) Group within the Administrative Division of the Department of the Board of Supervisors. This position works under general direction and at times independently, analyzing large data sets and systems to implement the initiatives contained in the department’s five-year IT plan and, at times, may act as an IT lead for these initiatives and oversee IT Division staff.

This position will oversee most, if not all, of the various components of the systems development cycle, including needs analysis, structured systems analysis, design, feasibility analysis, technology and software assessment, security and risk management, telecommunication needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the sole MIS resource for an organization with a moderately complex system. Additional responsibilities include, but are not limited to, providing occasional departmental IT Help Desk support and assisting with technical preparation and equipment set up/take down for Board and Committee meetings.

Additionally, the incumbent will be expected to provide the supervisor and/or the Clerk of the Board with clear and concise management reports reflecting clear inventories and analyses of the department’s data. These inventories and analyses should utilize all relevant data mining, auditing, aggregation, validation, and reconciliation skills; when needed, incorporating advanced modeling techniques to test and explain data findings and recommendations.

Essential duties of this position include:

  1. Analyze data processing needs, assess and optimize system designs through review and analysis of user needs; customize systems through design and administration to meet the changing business needs of the users;
  2. Utilize data mining skills, data auditing, aggregation, validation, and reconciliation, and advanced modeling techniques to test and explain results in clear and concise reports to senior management.
  3. Developing and determining use cases and requirements for technical projects with a lot of uncertainties; can develop or modify and document general system architecture; write detailed design specifications; coordinate "walk-throughs" for proposed solutions to system problems;
  4. Write detailed technical requirements intended to procure information technology products and services; have knowledge of, research and evaluate vendor software to assist in developing the evaluation criteria for software and hardware.
  5. Conduct feasibility studies; evaluate vendor products; make recommendations based on user requirements and systems analysis to ensure adequate planning.
  6. Assist end users in preparing service requests to implement additional system and service changes. Determine the cost of implementing such service costs and prioritize requests.
  7. Monitor the maintenance and enhancement of complex computer and telecommunications systems to ensure proper functionality; provide support, analysis, coordination and assistance for networks, including disaster recovery.
  8. Troubleshoot software problems through telephone and site visit support; provide technical assistance in planning, engineering and architecture of unique systems for diverse applications; implement solutions to problems.
  9. Create test scenarios, test cases, UAT scripts and other documentation to assist with program testing.
  10. Create "how-to" guides and other user training materials; conduct user training;
  11. Install and maintain software; facilitate communication between City Departments and vendors regarding system maintenance issues; perform non-routine adds, moves and changes, as needed;
  12. Understand the public has a “Right-to-Know” and helping to respond to requests for records, information and/or assistance both internally and externally accordingly;
  13. Perform related duties and responsibilities, as assigned.


Minimum Qualifications

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Two (2) years of administrator-level experience as a technical lead in the IS field and two (2) years demonstrating advanced knowledge of, and operational experience with, SQL and relational databases.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code. Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

The following desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

  • Business Process Design Experience
  • IT Project Management Experience. 
  • Administration experience with Microsoft technologies, document management systems, web content management systems, and/or agenda management systems.
  • Experience with a variety of programming languages and statistical software packages (i.e. R, Java, Matlab and SPS).
  • Experience with Basalmic workflow process and testing software. 
  • Ability to use scripting languages (i.e. Hadoop and Map Reduce) and tools (i.e. DBextract) and perform A-B testing.

Note: The position may require sufficient strength and coordination for lifting, pushing, pulling, and/or carrying the weight of computer equipment weighing up to fifty (50) pounds. May require bending, stooping and/or crawling in order to install or repair computer or printer cables and hand/eye coordination and manual dexterity for semi-skilled movements, such as taking apart casings, installing parts, reconnecting computers and data entry. May involve extensive VDT exposure.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Christine Cayabyab, by telephone at (415) 554-7707, or by email at christine.cayabyab@sfgov.org.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the hiring department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  

Verification of Experience/Education

Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification  


Recruitment Type: TEX
Issued: November 6, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1053-081736
BOS/CC 415-554-7707


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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