1054 IS Business Analyst-Principal, IT Project Manager

Recruitment #PEX-1054-099609


 IT Project Manager
City Job Classification:  1054 IS Business Analyst Principal
Controller’s Office -  Systems Division




The Systems Division of the Controller’s Office manages the City and County of San Francisco’s enterprise software, which includes local versions of Enterprise Oracle, PeopleSoft, and Budget System Applications. These systems provide a robust, integrated platform for 55 City departments, over 37,000 employees, 75,000 retirees, and 20,000 suppliers who do business with the City. These mission-critical services provide standardization, transparency, and efficiency for the City’s crucial business processes and data.



PMO Team description  The PMO team provides project management and software development tools, solutions and services to our business partners so they can work faster and better. We aspire to be the connective tissue that supports the core business operations of System Division so that our team is able to achieve our shared vision of making the System Division the partner of choice for City Departments.  Our motto is: we’ll get it done!

The Role
The Project Manager reports to Systems Division’s PMO and Operations Director, with a dotted line to the System Divisions’ Product Owners, and will manage a team of up to three (3) project coordinators and analysts and as-needed technical consultants. The Manager will partner across multiple lines of business to deliver solutions, bringing in the right partners, ensuring requirements are defined, creating plans and delivering solutions. The Manager will support our PMO team in delivering key projects and driving cross-team collaboration and knowledge sharing. This is a hands-on role where the successful candidate will be able to define the work as well as dive in and do the work. You will also be responsible for understanding the strategic objectives, driving planning, assessing risks and challenges, developing comprehensive project plans, managing multiple work streams and securing the necessary resources (internal and external) to make it happen. You will partner cross-functionally across the Division and the City with business and technical partners and teams to ensure successful and timely outcomes. The Project Manager is a strategic role that requires collaboration with business stakeholders to ensure business needs are met. This includes understanding how a project impacts the strategic roadmap of the business and aligning project execution to help achieve business objectives.

A Successful Candidate Will…Operate effectively with teams and executive management and be comfortable leading, negotiating and influencing without authority. The candidate must  have strong planning and organizational skills, broad understanding of software development lifecycle methodologies, project management methodologies, information technology service management methodologies, information technologies and business systems, knowledge of business functional areas supported by the Systems Division (HCM, FSCM, Budget) and exceptional collaboration and communication skills.


The position is strategic and sees the big picture while also being tactical managing the details, understand interdependencies and constraints between systems and processes, and able to drive a project from start-to-end. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize.

Project Manager’s Responsibilities

·         Build and foster positive relationships with internal and external business partners

·         Be a change agent by leading and championing change management and transformation efforts.

·         Create a rotational program that onboards new functional analysts onto System Division tools, standards and processes.

·         Serve as Test Manager during System Division’s Keep Current Projects.

·         Own, maintain and extend the System Division’s PeopleTools Test Framework (PTF) Library.

·         Gather requirements from appropriate process owners, write clear and detailed functional specifications, prioritize features and drive technical scoping as needed

·          Drive continuous process improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established goals

·         Mentor and develop new functional analysts.

·         Develop repeatable processes for Systems Division technical project management approaches.

·         Serve as project manager for technical projects that involve multiple modules or multiple applications supported by the System’s Division.

·         Review functional designs to ensure they encompass user needs and cross module integrations points and testing.

·         Review technical development work to ensure unit meets requirements.

·         Document and executes integration test requirements.

·         Performs other duties as assigned.


Bodies the Project Manager will serve on:

            Systems Division Capacity Planning Board:

·         provides input/recommendations on backlog priorities

·         reviews functional design approaches

·         reviews unit test/development results

            Systems Division Change Advisory Board:

·         ensures that cross module and cross application testing has been completed

·         ensures that PTF Library is updated and tested with any new changes

            Systems Division PMO Portfolio Reviews:

·         provides project status updates on own projects

·         provides advice and mentoring to other project managers



Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

License and Certification:


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

The stated desirable qualifications will be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Candidate experience should cover financial processes, project management, accounting requirements documentation, process design, and user acceptance testing responsibilities.
  • Experience in managing cross-functional initiatives through influence versus direct management.
  • Experience managing accounting / finance process improvement and/or technology projects with aggressive schedules.
  • PMP, Scrum, Lean or similar credential.
  • Knowledge and experience with project management, functional, technical or operational support of Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials and Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), or Oracle Business Intelligence.
  • Knowledge of IT service delivery methodologies, such as ITIL, for mid to large scale organization.
  • Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff.
  • Excellent communication skills.
  • Advanced SQL skills.
  • ERP system design and support knowledge, especially integration between Financials and Supply Chain Modules.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Vicente Centeno, by telephone at (415) 554-7506, or by email at Vicente.Centeno@sfgov.org


Selection Procedures

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Verification:  Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Recruitment Type: PEX 
Issued: 3/25/2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1054-099609
CON/VC (415) 554-7506


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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