1070 IS Project Director- Epic Diagnostic and Ancillary Systems

Recruitment #PEX-1070-095340


1070 IS Project Director - Epic Diagnostic and Ancillary Systems IT Manager

San Francisco Department of Public Health

5/22/2019 - This announcement has been clerically amended to reflect the changes in minimum qualifications.

Applicants are encouraged to apply immediately as this posting can close anytime, but no sooner than April 5, 2019.


The Department of Public Health (DPH) is looking to procure a temporary (up to 3 years) "1070 IS Project Director - Epic Diagnostic and Ancillary Systems IT Manager".

APPOINTMENT TYPE: This is for one Permanent-Exempt (PEX), Full Time position not to exceed three (3) years. This position is excluded by the Charter from the competitive civil service examination process, is considered "at will" and shall serve at the discretion of the appointing officer.


The San Francisco Department of Public Health (SFDPH) is implementing the Epic electronic health record.

Under the direction of the EHR Epic Program Director, the Epic Diagnostic and Ancillary Systems IT Manager will manage an IT and workflow Team through the implementation, stabilization and optimization phases, and will be the central contact person for the Epic Ancillary Application team. The Epic Diagnostic and Ancillary Systems IT Manager is responsible for all aspects of support of the Epic Willow, Radiant, Beacon and Cupid applications and related management of device integration across ancillary applications. Epic Ancillary IT manager works closely with the other Workstream IT Managers and operational teams to identify changes required in current workflow, system design, build, and long-term support. The manager will also translate these needs to the teams they manage.

The Epic Diagnostic and Ancillary Systems IT Manager oversees coordination between applications, facilitates regular integrated workgroups, follows implementation timelines and strategies relating to ancillary applications and maintains ancillary application related documentation. This position also develops, defines, and coordinates functions and activities among a variety of divisions and systems across SFDPH and affiliate organizations in specific references to Cardiology, Radiology, Pharmacy orders, procedures and device integration. This requires cross collaboration with internal SFDPH Operational Groups.

The Epic Diagnostic and Ancillary Systems  IT Manager is responsible for Ancillary and Diagnostic Application strategy development, implementation, maintenance, planning, testing, quality assurance, documentation, and user acceptance criteria for Epic Ancillary applications.  These activities support SFDPH and Epic access for all Epic users across all applications. SFDPH operates in a complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications. 



  • Supervise and direct a group of technical employees, including the ability to provide counseling and mediation;
  • Persuade, convince and train others;
  • Advise and interpret regarding the application of policies, procedures and standards to specific situations;
  • Exercise judgement, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs;
  • Modify existing policies strategies and/or methods to meet unusual conditions within the context of existing management principles;
  • Communicate effectively orally and in writing;
  • Establish and maintain good working relationships with department personnel, staff, vendors, and peers;
  • Use logic and analysis to solve computer and systems problems;
  • Read and understand professional and technical journals and literature;
  • Produce complex reports; prioritize competing requests for service;
  • To support the design, build, implementation and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health;
  • As a member of a multi-disciplinary team, translate functional requirements into application/module specifications;
  • Supervises the following positions: Application Analysts for Radiant, Beacon, Cupid, Willow, integrated supporting diagnostic or ancillary systems as well as staff participating in device integration and future state ancillary applications;
  • Participate in the development and implementation of goals, objectives, policies and priorities for team analysts. Make recommendations based on the data;
  • Provides continuous feedback to the EHR Program Management Office regarding priorities and status, issues and risks of work being performed within the group;
  • Participates in engagement planning, budgeting, resource management and execution for the Epic implementation and upgrade projects;
  • Facilitates execution of project plans utilizing an effective project management methodology and project planning tools defined by the Epic project team and project management office;
  • Resolves or assists in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress and provide corrective supervision if necessary;
  • Supports adoption for Epic foundation systems;
  • Develops and maintains excellent working relationships with other IT Managers, DPH departmental staff and managers and with product vendors;
  • Assists in standardization of Epic Workflows where appropriate; assists in identification of options where it may not be possible;
  • Facilitates end user discussions and decisions regarding build and adoption of Epic EHR where appropriate;
  • Reviews Epic reports for functional business areas and generates buy in from operational areas to utilize data;
  • Utilizes lean thinking and promotes continuous process improvement;
  • Stays current on regulatory requirements and applies that knowledge in system utilization;
  • Adapts and embraces changes in technologies that improve efficiencies and patient/client safety;
  • Other duties as assigned.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND

2. Experience:
Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience.

One (1) year of experience in managing Epic application implementation. (This experience can be earned concurrently with the seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management.) AND

3. Certification:

Possession of any Epic certification.


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desired Qualifications:

  • Epic Radiant/Cupid/Willow/Beacon certification
  • Epic Willow/Beacon proficiency
  • Any Epic clinical certification 
  • Experience managing large teams in a complex integrated environment
  • Project management and process leadership
  • Strong communication skills
  • Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint)
  • Knowledge of flow diagramming applications and collaboration platforms, (i.e. Visio, SharePoint)
  • Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events
  • Knowledge of HL7 standard integration and bio-medical device integration
  • Working knowledge of applicable federal, state, local, and private laws and regulations in relation to the processes of the area of purview and electronic health records

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Linda Muir, by email at Linda.Muir@sfdph.org. 

Selection Procedures

Departmental Review: The selection process will include an evaluation of application in relations to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Exam Type: Exempt

Issued: March 22, 2019

Micki Callahan

Human Resources Director

Department of Human Resources

Recruitment Number: PEX-1070-095340

DPH/AW (415) 554-2598  (#01121573)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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