1070 IS Project Director

Ambulatory & Outpatient Applications Manager

Recruitment #PEX-1070-095340


1070 IS Project Director-

Ambulatory & Outpatient Applications Manager



Applicants are encouraged to apply immediately as this continuous posting can close anytime, but no sooner than January 27, 2020. .






The Department of Public Health (DPH) is looking to procure a permanent exempt, Category 18 (up to three (3) years) candidate to fill a  1070 IS Project Director- Ambulatory & Outpatient Applications Manager role on  the DPH Information Technology Epic Maintenance and Support  Team.

Permanent Exempt (PEX), positions are excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.





The San Francisco Department of Public Health (SFDPH) is working to roll out the Epic electronic health record system across the DPH Network & expand access to patient data to third-party partners. This is a pivotal role to the advancement of the Mental Health San Francisco initiative as the city works to transform how we support and address mental health issues in our community.


Under the direction of the EHR Epic Program Director, the Epic Ambulatory & Outpatient Applications Manager will manage an IT and workflow team and will be the central contact person for Epic Ambulatory and other specialty module application teams. These specialty modules include EpicCare Nephrology, Bones Orthopaedics, Kaleidoscope Ophthalmology, Wisdom Dental, Behavioral Health, and more.  The Epic Ambulatory & Outpatient Applications Manager is also responsible for all aspects of support of the EpicCare Link application and related management of the relationship with third-party partners out of the DPH Network accessing Epic tools. Epic Ambulatory & Outpatient Applications Manager works closely with the other Workstream IT Managers and operational teams to identify changes required in current workflow, system design, build, and long-term support. The manager will also translate these needs into functional solutions within the teams they manage.


The Epic Ambulatory & Outpatient Applications Manager oversees coordination between applications, facilitates regular integrated workgroups, follows implementation timelines and strategies relating to outpatient applications and maintains outpatient application related documentation. This position also develops, defines, and coordinates functions and activities among a variety of divisions and systems across SFDPH and affiliate organizations in specific references to Primary Care, Specialty Care, and third-party partners. This requires cross collaboration with internal SFDPH Operational Groups.


This is a direct staff management role for a team of more than 10 team members. The Epic Ambulatory & Outpatient Applications Manager is responsible for outpatient application strategy development, implementation, maintenance, planning, testing, quality assurance, documentation, and user acceptance criteria for Epic ambulatory and outpatient applications.  These activities support SFDPH and Epic access for all Epic users across all applications. SFDPH operates in a complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications. 


Knowledge of: Project management and information systems development and maintenance; technical, operational, and programming problem solving analysis; computer languages; systems design: common operating systems and relational database systems; interactive or macro-based applications; practices and techniques of supervision; training techniques; job flow within a large scale data processing environment; and data processing methods.

Ability and Skill to: Supervise and direct a group of technical employees, including the ability to provide counseling and mediation; persuade, convince and train others; advise and interpret regarding the application of policies, procedures and standards to specific situations; exercise judgement, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs; modify existing policies, strategies and/or methods to meet unusual conditions within the context of existing management principles; communicate effectively orally and in writing; establish and maintain good working relationships with department personnel, staff, vendors, and peers; use logic and analysis to solve computer and systems problems; read and understand professional and technical journals and literature; produce complex reports; prioritize competing requests for service.




  • Organize, direct and supervise the work of subordinate staff.
  • Provide feedback and coach staff through professional development.
  • Participate in the development and implementation of goals, objectives, policies,priorities and procedures for the assigned programs.
  • Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations.
  • Assume significant responsibility for the preparation and administration of assigned budget(s).
  • Represent the department at various meetings.
  • Coordinate training programs for staff and users; design, fund, schedule and/or arrange for outside trainers.
  • Function as liaison to other units or departments for data processing activities; coordinate sharing of common software applications and data.
  • Develop and present information systems Master Plan.
  • Develop, program and maintain unit data processing applications.
  • Review and provide direction for system production activities.
  • Install new devices and software for computer and telecommunication systems; and/or coordinate installation plans with vendors, administrators, users, programmers, analysts, etc.
  • Perform complex system administrator and/or production functions for computer and communication systems.
  • Monitor, analyze and resolve problems for systems with varied environments  including PC-based networks, mini computers, mainframes and the like.
  • Evaluate hardware and software.
  • Coordinate consultants in the purchase of hardware and software and the establishment of custom software applications for departments.
  • May prepare specifications and purchase orders; manage vendor accounts; recommend  consulting services as needed: establish maintenance contracts for equipment.
  • Evaluate and recommend department equipment purchases; may maintain inventories of materials, supplies and equipment.
  • §erforms other duties as assigned.


Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Desirable Qualifications:

·         EpicCare Ambulatory Certification

·         Project management and process leadership

·         Strong communication skills

·         Proficiency with basic word processing and presentation applications (i.e. MS Office: 

        Word, Excel, PowerPoint) required.  Knowledge of flow diagramming applications and

        collaboration platforms, (i.e. Visio, SharePoint) required.

·         Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream

       Mapping and Kaizen events

·         Knowledge of HL7 standard integration and Microsoft SQL databases

·         Working knowledge of applicable federal, state, local, and private laws and regulations in

        relation to the processes of the area of purview and electronic health records

·         Experience managing large teams in a complex integrated environment.


How To Apply

 Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

§  Select the desired job announcement

§  Select “Apply” and read and acknowledge the information

§  Select either “I am a New User” if you have not previously registered, or “I have Registered


§  Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Linda Muir, by email at Linda.Muir@sfdph.org. 


Selection Procedures

 Departmental Review:

The selection process will include an evaluation of application in relations to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.


Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.


Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.


Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.


Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.


Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20


Copies of Application Documents: http://sfdhr.org/getting-job#copies


Right to Work: http://sfdhr.org/getting-job#identification


Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Exam Type: Exempt

Issued: January 13, 2020

Micki Callahan

Human Resources Director

Department of Human Resources

Recruitment Number: PEX-1070-095340

DPH/AW (415) 554-2598  (#01121573)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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