1406 Senior Clerk

New Student Counseling Department (Mission Center)

Recruitment #PEX-1406-083262


Location: City College of San Francisco, New Student Counseling Department - Mission Center.

Contact:(for information regarding the position)  Lisa Romano, (415) 239-3675, lromano@ccsf.edu.

Appointment Type: Permanent-Exempt. Exempt employees are considered "at will" and serve at the discretion of the appointing officer.

This position is grant-funded and is funded on a yearly basis. Hours are subject to change after appointment dependent upon grant status.  

Work Schedule:  One (1) Permanent-Exempt full-time (40 hours/week), School-term only (240 days/year) position. School-term only employees are hired for a specific work calendar and may not have an assignment during the school academic breaks. Shift will include evenings and weekends.  


Salary Range A: $24.30 - $29.20/ hourly

Salary Range B: $30.63 - $35.49/ hourly

Appointment entry contained only to Salary A. Salary B based on seniority and years of service at City College of San Francisco. 

Position Description:

Under general supervision, performs difficult, responsible and specialized clerical work, may assign clerical and office work to subordinate office personnel and performs related duties as required. Essential functions include: interpreting, enforcing and carrying out existing methods and procedures relative to office operations; making regular contacts with other departmental personnel and providing information; explaining and interpreting existing laws, regulations and administrative policies to the general public in connection with office activities; gathering, preparing and maintaining a wide variety of records, reports and documents relative to office operations; and calculating basic mathematical computations in connection with the preparation of various reports.  

Example of Duties:

Under general supervision of the Counseling Department Chair, the 1406 Senior Clerk performs the following functions:

1. Interact cordially, empathetically, effectively and professionally with students, the public, and CCSF personnel.

2. Provide customer service assistance to walk-in and telephone inquiries; answer and screen telephone calls in a pleasant, professional manner, and direct calls accordingly. Respond to all voicemail messages in a timely manner.

3. Provide prospective, new and continuing students with general information about CCSF counseling services and recommends matriculation services (orientation, placement, assessment, education planning) as appropriate.

4. Set up, and provide intake activity for new student orientations.

5. Assist new students with on-line orientations.

6. Manage the SARS/GRID electronic appointment system which includes creating master templates, booking student appointments, marking attendance and printing out table and statistical reports.

7. Prepare work assignment forms for counseling assignments.

8. Keep track of counselors' flex schedules and sick leave.

9. Maintain files and reference binders.

10. Log and distribute incoming and outgoing office correspondence and mail.

11. Duplicate and fax documents as needed.

12. Prepare Microsoft and Excel documents and perform other functions using computer application such as Access, etc.

13. Prepare and submit requisitions for supplies, furniture, and other office items. Keep track of inventory of said items.

14. Retrieve records from the Banner computer system.

15. Assist Department Chair in tracking budget expenditures.

16. Assist with special projects such as assessments of student learning outcomes: e.g.,coding, etc.

17. Perform other duties/tasks as assigned by the Department Chair.  

 Desirable Qualifications:

1. Ability to communicate clearly and effectively in English and Spanish: Spanish Bilingual Proficiency.

2. Three (3) years clerical experience.

3. Sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, disability and ethnic background of students served.

4. One (1) year experience working in a community college setting.

5. Knowledge of and experience with Banner computer and SARS Grid systems.

6. Ability to perform word processing at least at an intermediate level of proficiency using Microsoft applications.

7. Ability to multi-task, balance multiple priorities and work well under pressure.

8. Ability to deal courteously and tactfully with administrators, faculty, staff, students and the general public.  


Minimum Qualifications

1. Two (2) years (equivalent to 4000 hours) of verifiable clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail; OR

2. Eighteen (18) months (equivalent to 3000 hours) of verifiable clerical experience as described in #1 and completion of a clerical training program (240 hours); OR

3. Eighteen (18) months (equivalent to 3000 hours) of verifiable clerical experience as described in #1 and 15 semester units (or equivalent quarter units) of coursework from an accredited college or university.

Note: Work experience with the District as a College Work Study (CWS) student or Lab Aide (3591 Classification) will not be considered or applied as qualifying experience.  

How To Apply

To be considered a candidate for this position, an online application must be submitted (go to the job announcement, job posting number 0170188, on City College of San Francisco's job website at (https://jobs.ccsf.edu/applicants/Central?quickFind=53341) along with the following materials. Applicants filed without the required documents will be rejected. Note: the employment portion must be filled out.

1. A letter expressing interest in the position specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement and identifying the department above; AND

2. A current resume summarizing educational background and related work experience; AND if applicable for meeting minimum qualification,

3. Educational verifications as stated below:

Educational Verification: Verification of qualifying education must include copies of transcripts, diplomas or certificates. If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained. Request for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 241-2246 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

 Verification of Experience: Verification of experience may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer's letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative. Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on an case-by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application.  

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: January 3, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1406-083262
CCD / ER / (415) 241-2252


New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF).  

Powered by JobAps