1686 Auditor III - SFERS Quality Assurance Auditor

Recruitment #PEX-1686-112372



CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

Receipt of applications may close at anytime, but not before Friday, July 16, 2021 by 5:00 PM.
Applicants are encouraged to submit their application immediately.

Appointment Type:

This permanent exempt position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Employees’ Retirement System offers an exceptional opportunity for the right candidates to serve this historic, well established City Department by engaging in interesting and rewarding mission critical work. Established in 1889 as a fund for families and orphans of firefighters and police officers, today the San Francisco Employees’ Retirement System serves more than 74,000 active and retired employees of the City and County of San Francisco and their survivors.

Our Mission

The San Francisco Employees’ Retirement System is dedicated to securing, protecting and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco.

The San Francisco Employees’ Retirement System currently seeks an Auditor III to work in the Operational Risk Management and Quality Assurance unit.  Under supervision, the Auditor III supports the Operational Risk Management and Quality Assurance Director and Quality Assurance Manager in identifying, measuring, and reporting operational risk associated with the administration of the pension plan as well as recommending and implementing business process improvements, controls and training to mitigate those operational risks.

Examples of primary duties may include:

  • Conducts operational audits to ensure the quality of the work performed by staff that directly serves the members and their beneficiaries, utilizing established metrics for accuracy, timeliness and productivity, and prepares reports of audit findings including recommended corrections to management.
  • Audits surveys, including researching legal mandates and other background information, while determining needs of key stakeholders, identifying potential risk areas, understanding relevant internal controls, and identifying potential sources of evidence under general direction.
  • Interviews management and staff in the Operations Division to obtain information. 
  • Conducts research of applicable federal, state and local laws to develop audit plans to ensure that the business processes are in compliance.
  • Audits and investigates a wide variety of functions, processes, and activities of the Operations Division and evaluates their efficiency, effectiveness and legal compliance. 
  • Develops audit scope and objectives, and prepares detailed audit programs, time budgets, and milestone dates.
  • Provides technical direction to quality auditors on resources they require to draft procedures for the business processes and assists them in the proper interpretation of the information.
  • Conducts research and compiles information necessary for writing procedures for the business processes using an established format and drafts recommended procedures for the business process.
  • Maintains close contact with the audit unit management regarding project progress and problems.
  • Reviews and compiles audit findings; communicates them to management; and follows up on recommendations to ensure corrections are implemented.
  • Conducts audits follow-up activities.
  • Provides input into audit work plan to identify audit risks and priorities.
  • Conducts training needs assessment for staff in the Operations Division and, in collaboration with the Quality Assurance Manager, and develops a training program to address the staff requirements.
  • Conducts training on the business processes, analyzes training evaluations, and modifies training to address the needs of the trainees.
  • Reviews training evaluations from trainees and compiles necessary data to write a training evaluation report.
  • Maintains the appropriate level of confidentiality and sensitivity.
  • Maintains professional proficiency through continuing professional education and participates in professional associations.

Minimum Qualifications

Training: Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience:  Two (2) years of experience performing audits; functional understanding of local government operations; knowledge of government auditing standards and auditing principles and practices.

Substitution:  A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

The above minimum qualifications reflect the special condition associated with the position (s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Demonstrated experience using PeopleSoft HCM system for administering retirement benefits to members and their beneficiaries.
  • Demonstrated experience using Enterprise Content Management system for researching and analyzing member documents related to retirement, disability, and death benefits.
  • Three (3) years of experience researching, calculating, and administering retirement benefits for retired members and their beneficiaries.
  • Demonstrated knowledge of the retirement application process including reciprocity, legal holds, eligibility, disability, and survivor continuance.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the job announcement PEX-1686-112372
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Grace Tam, by telephone at 415-487-7028, or by email at Grace.Tam@sfgov.org.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:


Copies of Application Documents:


Reasonable Accommodation Request:


Right to Work:


Issued: July 2, 2021

Recruitment No.: 112372

Carol Isen, Director of Department of Human Resources

RET/GT (415) 487-7028


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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