1824 Principal Administrative Analyst, Communications Manager

Recruitment #PEX-1824-093614



Communications Manager, Controller's Office 
City Job Class:  1824 Principal Administrative Analyst

The Controller serves as the Chief Financial Officer for the City and County of San Francisco.  The Controller's Office is responsible for the City's Financial Systems, procedures and reporting, managing payroll for City employees, managing the City's debt portfolio, and processing and monitoring the City's Budget.  The Controller's Office manages public service improvement projects and directs Citywide performance measurement and reporting.  The Department analyzes and audits the City's Financial and Economic conditions and publishes reports, datasets and performance information regarding City government and public services. 

We are seeking an experienced Communications professional to help us build public awareness of the Department's varied work reporting on the City's financial health and performance of City services.  The Controller's Office provides a wide range of public information regarding San Francisco's financial status, public services, and economic conditions.  The Communications Manager will be responsible for development of standards to improve the public's use of the work through review and redesign of the Department's website and electronic presence; design of new report and presentation templates to improve stability and reach of the department's work; and general design of the department's public information services, products and strategy.


Under general direction from the Controller and other senior leadership team members, the Communications Manager will be responsible for building awareness of the department's work among key City stakeholders, including members of the press, civic and business organizations, elected and appointed City officials. 


Important and Essential Duties include but are not limited to:

  • Creates strategies, programs and activities to develop and maintain leading-edge communication of financial, performance, economic and other information from the Controller's Office;
  • Manages and coordinates the development and production of new media and materials;
  • Distributes communications including: reports, data sets, websites, social media content and electronic materials; insures accurate and timely dissemination of information; maintains materials, records and updates of materials to meet standards and government agency requirements;
  • Resolves inquiries and develops media formats and materials responsive to public interests;
  • Provides staff assistance to committees or groups, including advisory committee set up to guide the direction of projects or Controller research and consultative efforts;
  • May supervise professional staff in areas such as website design, online report and dataset design and production, visual and other media technologies;
  • May represents the department before other City officials, including the Mayor's Office staff, community and business groups, and state and federal officials.
  • Performs other duties as assigned.

Minimum Qualifications

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR


2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B, and four (4) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR


3. Possession of a baccalaureate degree from an accredited college or university, and six (6) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR


4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B, and five (5) years full-time-equivalent experience performing professional-level analytical work as described in Note A;



SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1824, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1823 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1824.

Desirable Qualifications:

  • Strategic communications and organizational readiness or project management process improvement experience.
  • Experience writing and analyzing communications delivered in multiple formats and mediums.
  • Experience with one or more related disciplines change management, communication, engagement and organizational readiness.
  • Experience conducting stakeholder and needs analysis. 
  • Experience building relationships with internal and external stakeholders.
  • Excellent communication skills including speaking, writing, editing and/or content organization experience.
  • Excellent interpersonal skills, including ability to communicate with a highly diverse range of clients and coworkers.
  • Demonstrated experience managing communication projects.
  • Website management skills and experience with SharePoint.
  • Experience with Animation, Infographic and Survey tools.
  • Demonstrated experience in preparing and providing public presentations to large audiences.
  • Experience using data to monitor issues and solve problems.
  • Demonstrated ability to establish and maintain good working relations with department personnel, staff, vendors, peers, and management.
  • Demonstrated knowledge of current research techniques, social science methods, analysis and data management techniques, especially focusing on public sector issues and public services. 
  • Demonstrated knowledge of software and systems used for business analytics, statistical analysis, data visualization, data integration, media production and publication.
  • Demonstrated knowledge of federal, state and local laws and regulations; methods and procedures related to data usage, privacy, sharing and disseminating information via print, electronic and other media.
  • Skills in:  developing and managing communication programs and materials across an array of media.
  • Demonstrated ability to organize the development and implementation of plans; meet deadlines for projects; analyze and interpret data; deal tactfully and effectively to achieve positive results with management and subordinate personnel, citywide personnel and the public, supervise, monitor, plan assign, direct and review activities of professional staff. 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analysts, Vicente Centeno and/or Carlos Benitez, by telephone at (415) 554-7506 or (415) 554-7530, or by email at Vicente.Centeno@sfgov.org and Carlos.Benitez@sfgov.org


Selection Procedures


Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Verification:  Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities 

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Permanent-Exempt (PEX) Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. This appointment has a maximum duration of up to three (3) years.

Recruitment Type: PEX
Issued: 2/19/2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-1824-093614
CON/KP/(415) 554-5246


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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