1842 Voter Data Analysis and Programs Manager

Recruitment #PEX-1842-903944


The mission of the San Francisco Department of Elections (Department) is to provide election-related services to all City residents and to conduct elections that are free, fair, and functional. Serving approximately 500,000 registered voters, the Department administers elections in an open and transparent manner, making a concerted effort at all times to inspire public confidence in the integrity of elections in the City.

Voter File Maintenance is at the core of the Department’s responsibilities and is vital to ensuring voters’ have the ability to exercise their right to vote. The Department continuously works toward establishing effective methods for validation of voter data as well as robust programs that provide mechanisms to notify voters about deficiencies in their registration records or issues with their ballots, and remedial steps.

Clean voter data is essential to voters’ ability to participate in programs administered by the Department. These include: vote by mail program that serves over 300,000 registrants, Military and Overseas program that provides services to almost 8,000 registrants serving in the U.S. military or residing overseas, early voting program that provides the opportunity for voters to cast their vote during a 29-day voting period prior to Election day, and voting at the polls on Election Day.

The Department is seeking applications to fill a position of the Voter Data Analysis Manager.

Position Description
This position is allocated in the Administration division. Reporting to the Director and the Deputy Director, the Voter Data Analysis and Programs Manager will work toward supporting the Department’s goal to ensure proper maintenance and delivery of voter data, services, and programs.

The person in this position will oversee projects that improve maintenance of voter registration data and various voter services. Working closely with personnel of IT, Voter Services, Ballot Distribution, and other divisions, the person in this position will establish methods and processes that continually assess the integrity of voter records and determine whether such records are accurate and up-to-date to ensure voters are able to participate fully in all election-related processes. The person in this position will assist in the analysis and evaluation of existing and implementation of new programs, setting up standards for services, and standardizing processes that will ensure consistency in execution and a basis for expected program outcomes. 

The person in this position will have the ability to work independently on projects, from conception to completion, and to lead projects related to the Department’s initiatives and priorities, working directly with managers and other personnel.

The ideal candidate must model strong work ethics and have excellent analysis and planning skills. This position requires someone with the ability to organize and manage a diverse set of responsibilities; work independently to meet strict deadlines; experience reviewing and devising policies and procedures to ensure efficient operations; demonstrated advanced skills in business computer applications; writing proficiency and ability to analyze, process, and present data for inclusion in written reports and recommendations.

Important and Essential Duties
In addition to the range of duties assigned to the 1842 job code, http://www.jobaps.com/SF/specs/classspecdisplay.asp?ClassNumber=1842, and special projects assigned by the Director and the Deputy Director, the person in this position will organize and lead or co-lead the following:

Voter Data Assessment and Maintenance Program: The person in this position will develop and implement a Voter Data Assessment and Maintenance Program that identifies validation methods that ensure accurate voter data, establishes sound data quality assurance practices and procedures that lead to more effective services provided to voters and maximize voter access, and ensures that day-to-day operations of voter registration services and data are in compliance with statutory requirements.

Validation of Records: The person in this position will maintain responsibility for organizing processes and staffing resources associated with validation of active, inactive, cancelled, and incomplete voter records, reviewing and updating procedures that allow voters to update or correct information in their records, developing mechanisms to contact voters with records that require corrective action, and conducting outreach to these voters. The person in this position will also maintain responsibility for evaluating and reporting on the effectiveness of these programs.

VoteCal: The person in the position will maintain responsibility for organizing processes and creating training materials associated with the review and processing of messages in VoteCal, a centralized, statewide database that serves as the official system of record for storing and managing registration of voters throughout 58 counties; developing procedures to ensure established timelines are met; and serving as a liaison between the Department and other county election officials for VoteCal messages that require attention by other counties.

Voter Programs: The person in this position will administer various voter programs through the development of training and other reference materials; establishing desired outcomes; training and supervising staff to carry out desired outcomes; providing standards to ensure consistent, accurate, and timely execution of all tasks within the program. 

Vote-by-Mail (VBM) Program: In collaboration with other personnel, the person in this position will develop procedures and training materials for the program, conduct signature comparison training as it applies to VBM ballot processing, develop process timelines and monitoring tools to ensure goals of the program are being met, organize processes and staffing resources associated with second and third passes of review on the VBM ballots, conducting outreach to voters whose ballots require corrective actions, and processing information submitted by the voters. 

Conditional Voter Registration (CVR): In collaboration with personnel from other divisions, the person in this positon will develop procedures and training materials related to CVR, including the issuance and return of CVR ballots under a multitude of possible processing scenarios, organization of staffing resources associated with the review of CVR ballots, conducting training for personnel, monitoring processing timelines and targets, and developing quality assurance mechanisms and monitoring tools to ensure that transactions on records of voters casting CVR ballots are accurate and the goals of the program are being met.

Policies and Procedures: The person in this position will assist in formulating procedures for carrying out the Department's goals and objectives; suggesting and implementing changes in methods and procedures to improve operations, develop innovative practices to meet the needs of San Francisco’s diverse and ever-changing population, improve access to election information, and ensure a positive voting experience for all San Franciscans.

Other Duties: The person in this position will perform other related duties as assigned.

Work Schedule
Work hours are generally 8 a.m. to 5 p.m., Monday through Friday; however, some evening and weekend overtime hours may be required during non-election seasons. Working overtime is common during an election cycle as well as immediately before and after an Election Day; the person in this position may work 60-70 hours a week. This position may require occasional lifting and moving of up to 40 pounds. 

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists for hiring.

  1. Knowledge of laws and regulations governing elections within the State of California and ability to explain, and apply the election laws, regulations, policies, and procedures applicable to the functions of the Department.
  2. Knowledge of Election Information Management System (EIMS) that the Department uses to organize and integrate voter registration information with all election-related processes such as vote-by-mail voting, provisional voting, candidate filings, petition verification, precinct worker and polling place administration.
  3. Knowledge of VoteCal and how it interfaces with EIMS.
  4. Knowledge of other voting technology, such as voting systems, equipment, and software.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

  1. Possession of a Baccalaureate Degree from an accredited college or university with major coursework in public or business administration, accounting, finance, economics, social sciences, education or related fields, or other subject areas closely related to a specific departmental program or function; AND
  2. One (1) year full-time equivalent experience performing professional-level management and/or administrative duties in functional areas such as: program/office/operations management, budget development and/or administration, development and administration of contractual agreements and/or grants, or other closely related functional areas.

License and Certification:

Applicants may substitute up to 2 years of required education with additional qualifying experience in program/office/operations management, budget development and/or administration, or contract/grant administration.  . One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michael.Cerles@sfgov.org.


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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