3374 Volunteer/Outreach Coordinator

Volunteer Engagement Coordinator

Recruitment #PEX-3374-067640

Introduction

Appointment Type
Permanent Exempt (PEX) Appointment.  This position is excluded by the Charter from the competitive civil service examination pursuant to San Francisco Charter Section 10.104 and shall serve at the discretion of the Appointing Officer. The anticipated duration of this permanent exempt appointment is up to three years.

Position Description
The San Francisco Public Library (SFPL)’s Community Programs and Partnerships Division is to support the Mission and Strategic Priorities of SFPL to enhance the Library’s internal and external communication; and community engagement and outreach efforts. Under general direction, the Volunteer Engagement Coordinator will redesign, revamp, and implement a robust volunteer services program for the library system-wide as it relates to the Library’s Strategic Plan. This position reports directly to Community Engagement Manager and supervises volunteers and staff.

The position will develop and deliver a project that aims to increase public awareness and raise interests in learning how to contribute volunteer time to the library, increase retention and engagement of volunteers and maximize program coverage and effectiveness. The position will oversee the operation of volunteer programs, manage and coordinate volunteer services, community affairs and related public relations functions; work with managers to identify needs and opportunities for utilization of volunteers; organize and implement service learning programs and educational workshops; and conduct presentations to local community-based groups.  

The essential functions of the position include  recruiting, engaging, and overseeing the training and retention of volunteers; coordinating volunteer schedules; monitoring  and evaluating the work of volunteers; handling public inquiries and any problem situations related to volunteers or their programs; training and supervising librarians and library personnel in effective use and management of volunteers; providing informal and formal training and outreach to the public; assessing productivity, setting goals and establishing work-related priorities for volunteers; recommending and implementing policies and procedures for volunteers, maintaining and improving their continued engagement with Library services, community affairs and related public relations/information programs.

Nature of Work:  Ability to lift and carry up to 25 lbs.; may be required to work weekends and evenings as needed; may need to drive to various worksites.

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university;  AND

2. One year (2000 hours) of experience supervising, coordinating or directing volunteer services and/or community outreach services in an organization which provides services to the public.

Substitution: Additional experience supervising, coordinating or directing volunteer and/or community relations services, as described above, may be substituted for up to two years of the required baccalaureate degree on a year-for-year basis.


Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

- Experience in recruiting volunteers Experience in supervising, coordinating or directing outreach services
- Experience working in library services setting
- Experience working with the public Experience with Volunteer Reporter or other database management software for volunteers
- Organized and attention to detail
- Excellent written and verbal communication skills
- Ability to deal courteously, effectively and tactfully with diverse populations including coworkers, the general public and community organizations and groups
- Ability to work independently and in a collaborative environment
- Demonstrated client service orientation   

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the PEX-3374-067640 job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

IMPORTANT
All work experience, education, training and other information substantiating how you meet the minimum qualifications MUST be included in your application by the filing deadline. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applicant MUST attach the following documents online through Jobaps at time of application filing; however, resumes will NOT be accepted in lieu of a completed City and County of San Francisco application. 

1.     Resume (upload through “Resume” tab)
Upload the following materials through “Other” tab
2.     Cover Letter
3.     Copy of diploma or transcript
4.     Verification of experience as described in Minimum Qualification section

If you have any questions regarding this recruitment or application process, please contact the analyst, Vivian Yeung at (415) 557-4581 or via e-mail at 
Vivian.Yeung@sfpl.org.  

VERIFICATION:
Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/index.aspx?page=456.

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications.  Additional screening mechanisms may be implemented to comparatively evaluate the qualifications of candidates. Only those applicants who meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Note: Applicants are advised to keep copies of all documents submitted.  Submitted documents become a part of the recruitment process and will not be returned. The department may require applicants to present additional material.
 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: July 6, 2016
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-3374-067640
LIB/VY/(415) 557-4581

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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