5290 Transportation Planner IV

Recruitment #PEX-5290-066091


The following information describes the civil service classification for which applications are being solicited.  Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division:  Taxi & Accessible Services
Unit:  Accessible Services
Work Location:  One South Van Ness Avenue, 7th Floor, San Francisco, CA

Appointment Type: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The mission of the Accessible Services Program is to ensure Americans with Disabilities Act (ADA) compliance for San Francisco Municipal Transportation Agency (SFMTA) projects and programs, including in the provision of paratransit services through a contract with broker/operator Transdev, operating as San Francisco Paratransit. SF Paratransit provides van and taxi services to people with disabilities who are unable to independently use public transit due to a disability or disabling health condition. SF Paratransit provides complementary paratransit services for SFMTA in accordance with the Americans with Disabilities Act. SF Access is the ADA-mandated complementary service. SF Paratransit also provides premium paratransit services not required by the ADA, including: Paratransit Taxi, SFMTA Group Van, The Department of Aging and Adult Services (DAAS) Group Van, DAAS Shopping Shuttle and Shop-A-Round.

Position Description:
The Transportation Planner IV will oversee the development of the Request For Proposal (RFP) for the paratransit broker contract, and manage the bid and award process. The individual will oversee implementation of the contract and will develop and implement a new oversight plan focusing on productivity, scheduling and on-time reliability of SF Access under the new service delivery component of the broker contract.

Example of Duties:
Develops the plans and recommendations for paratransit service, including scope/schedule/budget.

• Monitors adherence to contract deliverables.

• Collects, analyzes and reports on paratransit service-related data for the purpose of policy development and service planning.

• Develops, implements and monitors paratransit policies and procedures, including the preparation of complex written documents and reports.

• Supervises the design and preparation of charts, maps and other graphic materials to represent data and illustrate plans and/or reports.

• Reviews federal and state legislation related to transit/paratransit plans and programs, with particular focus on the Americans with Disabilities Act and other accessibility regulations. 

• Represents the department in public meetings, governmental/regulatory agency meetings.

• Acts as project manager for grant funded projects such as Shopping Shuttle and Mobile Data Computer Procurement.

• Prepares and reviews draft legislative reports for the SFMTA Board and/or the Board of Supervisors.

• Performs other related duties as required.


Minimum Qualifications:
1. Possession of a baccalaureate degree from an accredited college or university preferably in transportation, mass transit planning or other closely related field; AND six (6) years of transit planning and/or transportation planning experience; OR

2. Possession of a Master’s Degree from an accredited college or university in Planning, Transportation, Transportation Engineering, Public Administration or other closely related field; AND four (4) years of transit planning and/or transportation experience.

1. Additional transit planning and/or transportation planning experience beyond the Minimum Qualifications may be substituted for the educational requirement on a year-for year basis.

2. Additional post-graduate education as described in item 2 of the Minimum Qualifications may be substituted for required experience on a year-for-year basis (30 semester units/45 quarter units equal one (1) year of experience).

Desirable Qualifications:
• Experience working with seniors and persons with disabilities.

• Familiarity with the Americans with Disabilities Act and other accessibility legislation.

• Experience planning for transit/paratransit service and programs.


San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only.  A resume and cover letter must be attached to the online application.  Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 5290 Transportation Planner IV (PEX-5290-066091)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit a resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen.


To submit a cover letter using the online application:

• Select the “Other” tab in the online application

• Choose “Upload” as your method of submittal

• Click on “upload” Attachment

• Follow instructions given on screen.


If you are having trouble attaching your resume and/or cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 5290 Transportation Planner IV (PEX-5290-066091). A resume and cover letter will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by SFMTA.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.  If you are having difficulty submitting your application online, please contact us at (415) 701-4662 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m.  (Monday through Friday, excluding holidays). If you have any questions regarding this recruitment or application process, please contact Michelle Serrano-Nacorda by telephone at (415) 701-4662 or by email at michelle.serrano-nacorda@sfmta.com

Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures:
Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 701-4662 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 5290).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 701-4662 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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