7316 Water Service Inspector

Recruitment #PEX-7316-076600



Appointment Type: Permanent Exempt. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

(SFO) is a world‐class, award‐winning airport that served more than 53 million guests in 2016. SFO offers non‐stop flights to 46 international cities on 39 international carriers. The Bay Area's largest airport also connects non‐stop with 79 U.S. cities on 13 domestic airlines.  In fiscal year 15/16, the Airport, an enterprise department of the City & County of San Francisco, accounted for $7.8 billion in business activity and supported nearly 39,400 direct jobs.   SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel.  SFO has embarked on the renovation of Terminal 1, the largest project in the Airport’s 10-year, $6.1 billion Capital Improvement Plan.  View an Inside SFO video about careers at SFO.  

Perform administrative tasks related to the Airport’s water distribution system.  The Airport operates a public water system overseen by the California Department of Public Health (CDPH).

•   Compile data and prepare monthly, quarterly and annual reports to CDPH.  (Maintenance completes mandatory and recommended water system maintenance such as system flushing and valve exercising.  PM’s are issued for these programs).
•   Plan, assign, oversee, and collect quarterly, and annual samples for compliance monitoring, such as Disinfection Byproducts, Lead/ Copper, Unregulated Contaminants and Total Organic Compounds. Review analysis for compliance with current standards.
•   Plan and arrange for SFPUC to collect daily (M-F) samples for Total Coliform Rule.
•   Attend meetings related to SFPUC water system.
•   Respond to water quality, water billing, and water pressure complaints and collect samples and make recommendations. 
•   Generate the annual Consumer Confidence Report and distribute to tenants, etc.
•   Prepare monthly water use reports for internal use.
•   Maintain records for activities related to the Airport water system.
•   Open and close accounts for water service per instructions from Revenue Development and Aviation Management.
•   Change water meters as needed.
•   Issue water meters to contractors for new projects.
•   Substitute for 7317 as needed.
•   Perform plan review upon request as related to meters (size and location) and cross connection.
•   Arrange for the testing, calibration and repair or replacement of water and gas meters.
•   Work closely with City, County, and State agencies.    

Cross Connection Control Program

•   Test, repair or replace backflow prevention devices. Airport currently has 540 devices.
•   Ensure that tenants’ devices are tested annually. Work with San Mateo County to issue reminder letters.  The County maintains the records for tenants, we maintain records for Airport devices and perform enforcement and inspections. Tenants currently have 500 devices.
•   Complete cross connection control inspections.
•   Write and implement Rules and Regulations regarding Cross Connection Control.    

Field Services

•   Read water and natural gas meters.  Audit, produce and maintain master spreadsheets for accounting to issue bills.
•   Arrange for testing, calibration and repair and replace water meters as needed.
•   Issue water meters for new construction after obtaining fixture counts and determining the best size.
•   Issue hydrant meters to contractors for temporary service.
•   Respond to water quality, water billing, and water pressure complaints and collect samples and make recommendations. 
•   Install, repair and maintain 160 water dispensers located throughout the Airport
•   Issue water meters for new construction after obtaining fixture counts and determining the best size.
•   Work closely with Engineering and Accounting Departments to design and approve an upgraded billing management system using Smart Meter Technology.                  

Water Conservation

•   Perform water evaluations and obtain inventory of fixtures for all tenant facilities.
•   Conduct Water Conservation Inspections and make recommendations to help reduce water consumption.
•   Provide data and assist as needed.
•   Obtain reads as needed and prorate consumption.

Working Conditions: Involves considerable sustained effort with occasional heavy work requiring manual effort and dexterity in lifting objects weighing up to 51 pounds, in inclement weather conditions with frequent exposure to various environmental elements and health hazard materials. May involve working in confines spaces, climbing ladders, stooping and bending over.  May be required to deal with emergencies outside of regular schedule, including weekends and holidays.   In compliance with regulations mandated by the California Department of Public Health, this position requires specific certifications. See the “Minimum Qualifications” section below for details.


Under general supervision, makes inspections of all types of water services, meters and connections; makes collections from large water consumers; may shut off water supply to enforce payment; connects services to supply water to shipping; investigates complaints regarding water services; and performs related duties as required. Requires responsibility for: carrying out and explaining existing methods, procedures, rules and regulations pertaining to consumer water services; making regular contacts with the general public, property owners, tenants, building managers, general contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; preparing and maintaining regular operating records pertaining to water services. Nature of work involves considerable sustained physical effort with occasional heavy work requiring manual effort and dexterity with frequent exposure to accident and health hazards and somewhat disagreeable elements.

Minimum Qualifications

1. Two (2) years of experience in a water or wastewater agency performing various phases of field and distribution operations including: water sample collection and field analysis, water service inspection and repair, meter readings, investigation of customer complaints, investigation of customer accounts or investigation and enforcement of efficiency codes and standards. AND

2. Possession of a current valid Class C driver's license; AND

3. Possession of a AWWA, ABPA or ASSE Backflow prevention certificate; AND

4. Possession of Grade DII Water Distribution Operator Certification.

1. The above minimum qualifications reflect special conditions associated with the position to be filled at the Airport. They may differ from the standard minimum qualifications associated with this classification.
2. Applicants must meet the minimum qualifications and special requirement by the final filing date unless otherwise noted.
3. One year full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40 hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.  

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.  

1. Two (2) years of experience testing and repairing backflow prevention devices of various makes, models and sizes (w/ Backflow Prevention Tester Certification).
2. Two (2) years of experience as Distribution Operator at a minimum Grade 2.
3. Possession of a Cross Connection Specialist Certification thru AWWA.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to begin the application process.  

* Select the 7316 Water Service Inspector job announcement (PEX-7317-076600)
* Click on "Apply" and read and acknowledge the information
* Select either “I am a New User” if you have not previously registered or “I have Registered Previously”
* Follow instructions given on the screen  

* Ensure that your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used to determine whether you meet the minimum qualifications.  

Computer kiosks are located in the lobby of the Department of Human Resources, 1 South Van Ness, 4th Floor, San Francisco, CA 94103 or the Airport Commission Human Resources at 710 N. McDonnell Rd., 3rd Floor, San Francisco, CA  94128 for use by the public to apply for City jobs.  The hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday.  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Diana Rayo at (650) 821-2074 or via e-mail at Diana.Rayo@flysfo.com.   

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Selection Procedures

Screening: Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.  More information can be found at:  http://www.sfdhr.org/index.aspx?page=20#transportationsecurity   

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.  

Medical Examination: Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation: Applicants with disabilities who meet the minimum eligibility requirements of a job announcement can find information on requesting a reasonable accommodation at http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam record and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: April 19, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-7316-076600
AIR/DR/(650) 821-2074


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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