Victim/Witness Investigator 1

Functional Title: Community & Mass Victimization Advocate

Recruitment #PEX-8129-096969


Community & Mass Victimization Advocate

8129 Victim/Witness Investigator I

San Francisco District Attorney


Appointment type: This is an Exempt Appointment.  Pursuant to the City & County of San Francisco Charter, Section 10.104.13, any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment and removal procedures. Exempt employees shall serve at the pleasure of the Appointing Officer.

The mission of the San Francisco District Attorney’s Office is to investigate, charge, and prosecute all criminal violations of law occurring within San Francisco County, on behalf of the people of the State of California, and to provide support services to victims of crime. The goal of the San Francisco District Attorney's Office Victim Services Division is to help victims of crime mitigate the trauma of victimization and navigate the criminal justice system in rebuilding their lives. 

Under the supervision of the Coordinator of the Critical Events Unit, the Victim/Witness investigator I (8129) position, will perform the following duties:


Mass Victimization Advocate

In 2016, the San Francisco District Attorney’s Office Victim Services Division began a planning project to identify gaps, coordinate with partner agencies, and build an internal response plan to responding to the needs of victims after incidents of mass casualty crime. While the initial development of this plan is complete, a Mass Victimization Advocate is needed to perform the following duties:

·         Develop and lead practice drills to familiarize staff members with their roles and responsibility during a mass casualty crime event. Drills include: practicing deployment, inter-agency coordination and logistics, and conducting on-scene intake and missing persons reports. 

·         Participate in and assist coordinating Bay Area Mass Casualty Planning Committee (BAMCPC) quarterly meetings. These meetings are collaborative meetings of the 9 Bay Area counties with the goal of sharing resources, best practices, and coordinating any mutual aid responses to mass casualty crime incidents.

·         Regularly represent the San Francisco District Attorney’s Office Victim Services Division at meetings including, but not limited to, the San Francisco Airport Emergency Operations Center (EOC) meetings, VOAD Executive Team meetings, etc. related to mass casualty crime response as needed.

·         Participate in county and regional mass casualty crime response drills.

·         Update the mass casualty crime team roster and track training for team members.


Community Advocate

First piloted in 2015 in the Bayview District, the Community Victim Advocate Team is designed to reach those who are the most effected by crime victimization and have historically low engagement rates with Victim Services. The work now includes six high need zip codes.


The role of the Community Advocate is to build partnerships and collaborate with existing services and resources, identify and engage victims of crime, and integrate victim services into the community as a vital and important partner.  The Advocate takes a holistic approach to serving victims assisting them in connecting with resources including housing, employment, legal services, health and mental health, and other services. The Advocate will be assigned to work primarily with uncharged, monolingual Spanish speaking victims in the Bayview and Visitation Valley, Mission/Excelsior Districts.


Examples of duties include, but are not limited to:

·         provides victim advocacy and support service for victims of crime

·         offer information and make appropriate, need-based referrals to and from hospitals, clinics, mental health providers, social services, emergency resources and community-based organizations

·         assist criminal justice personnel in fulfilling their duties to victims of crime through advocacy, case consultations and training

·         work with Assistant District Attorney's, Investigators, and Police Inspectors in case development consultations and training

·         provide educational presentations to community, public, and neighborhood groups for the purpose of education, developing collaborations building inter-community relationships and advocating for the prevention and treatment of criminal acts

·         responsible for data collection (including monthly service reports), case management, and manual and computerized file maintenance

·         other duties as required by management to guarantee the successful operation of the Division


Victim of Crime Survivor Services Grants Point of Contact

In June 2019, the San Francisco District Attorney’s Office Victim Services Division awarded five community-based agencies 25-month grants to work with victims of crime. The goal of the grant is to expand the SFDA’s partnership and collaboration with community-based service providers who serve victims and survivors of violent crime at any point of their trauma and recovery, with a focus on the most vulnerable, marginalized and those who traditionally have barriers to accessing services. The crime or victimization does not need to be reported to law enforcement, charged as a crime, or have an identified suspect, but must have some reasonable documentation of need for services related to victimization.


The Advocate will work as a point of contact for these agencies to refer clients to the Victim Services Division. Examples of duties include, but are not limited to:

·         Answering phone calls, emails, etc. from grantees who wish to refer clients to VSD

·         Forwarding the referrals to the appropriate supervisor for advocate assignment

·         Providing periodic cross-training to agencies on Victim Services Division services and resources



Under supervision, performs a wide variety of victim/witness investigative and support duties; interviews victims and witnesses about criminal case; collects and compiles information pertinent to cases; prepares reports on investigations; explains criminal justice system to victims and witnesses and develops supportive and cooperative relationship with individual; may provide support to victims and witnesses in court; assists other public and private agencies in criminal justice functions. This is the journey level in the series. Incumbents perform routine field and office investigative and legal research assignments. It is distinguished from Victim/Witness II in that the latter involves supervisory responsibility and receives assignments of greater difficulty that require some degree of independent judgment.

Minimum Qualifications

Required qualifications: Minimum 1 years of experience working in social service, case management or advocacy position.

Desirable Qualifications: Bachelor’s degree or higher in Social Work, Psychology, Criminal Justice or closely related field. Experience or in-depth knowledge about victimology, advocacy, trauma and health/mental health services, knowledge of criminal justice system, court process and public safety familiarity with San Francisco’s diverse neighborhoods as well as their respective community-based programs, experience collaborating across government agencies and facilitating multi-agency processes, strong independent initiative, capacity to operate flexibly in a rapid pace environment, and ability to manage a high case volume.

Knowledge of:

 Federal, State, and local laws and regulations pertinent to the criminal justice system, victim services, and advocacy, including victims’ rights- Marsy’s rights.

 Federal, State, and local judicial and law enforcement procedures;

 The California Victim Compensation and Government Claims Board

 Crisis intervention techniques; trauma informed services

 Principles and practices of effective public speaking;

 Public and private community resources, care providers, and agencies;

 Principles and practices of recordkeeping/data collection

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process. 

 Select the desired job announcement, and click “Apply”. Proceed to read and acknowledge the information sheet.

 Select either “I am a New User” if you have not previously registered or “I have Registered Previously”. Proceed to follow instructions on the screen.

 *Computers are available for the public from 8:00 am – 5:00 pm Monday through Friday to file online applications in the lobby of Department of Human Resources at 1 South Van Ness Avenue, 4thFloor, San Francisco.*

Applicants may be contacted by email regarding their application and it is therefore their responsibility to ensure their registered email address is accurate and up to date. Applicants must also ensure that mail from ‘CCSF’ is not blocked on their computer by spam filters. To prevent blocking, applicants should set up their email to accept CCSF mail from;,,,,,,,,,, and

Applicants will receive a confirmation email once their online application has been received with each announcement they file. This should be saved for their records; failure to receive the confirmation email indicates the application was not submitted or received.

All work experience, education, and training and other substantiating information must be included on the application by the filing deadline. Information submitted after the filing deadline will not be considered in determining an applicant’s qualification. Applications completed improperly may be cause of ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding recruitment or the application process, please contact the Personnel Analyst, Shavaun Tolliver by email at

Selection Plan

The selection process will include an evaluation of applicants in relation to minimum requirements. Depending on the number of applicants, the Department may establish and thereafter implement additional screening mechanisms to evaluate candidates. If so, only those whose qualifications most closely meet the needs of the Department will be invited for an interview. All applicants who only meet the minimum qualifications are not guaranteed to be invited to the interview process.          

Applicants for consideration for hire will be required to complete a criminal background check. The District Attorney’s office is an Equal Opportunity employer and encourages women, people with disabilities, and members of racial, ethnic, religious, and sexual minorities to apply.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  June 6, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-8129-096969


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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