9172 Manager II, MTA (Human Resources Employee Services Manager)

Recruitment #PEX-9172-112885



CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division:  Human Resources 

Section/Unit: Talent Acquisition – Employee Services

Work Location:  One South Van Ness, 6th Floor San Francisco, CA 94103

Work Hours: Monday through Friday, 8:00 am to 5:00 pm


APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.



Under administrative direction, the Human Resources (HR) Employee Services Manager is responsible for four program areas for SFMTA Human Resources. 


  1. Manages the Transit Operator (Job Class 9163) hiring process.
  2. Manages the conviction history and background check process for all SFMTA job candidates.
  3. Serves as the Custodian of Records for the SFMTA.
  4. Coordinates HR related record requests including subpoenas and public record requests.


  • Manages the hiring process to fill 300 to 500 Transit Operator vacancies per year following all rules and policies set forth by the San Francisco Civil Service Commission.
  • Supervises HR staff in processing of personnel actions in accordance with Civil Service rules and procedures; prepares and processes a variety of forms and documents associated with HR processes, such as requisitions, transfers, post-referral, hiring, appointment, onboarding, and separations.
  • Manages the conviction history and background check process for 500 plus candidates per year.  Supervises, trains and evaluates personnel engaged in taking and comparing fingerprints with computerized and manual fingerprint files; establishes work schedules and distributes work load to subordinates; develops written training guides for subordinates on topics such as new/revised document processing procedures and computer program operation and changes; supervises the operation of the Live Scan, electronic fingerprinting equipment and software.
  • Supervises HR staff in the organization and tracking of fingerprint and related background information, exchanging data with authorized law enforcement agencies and screening files to eliminate obsolete records.
  • The SFMTA HR Custodian of Records will be responsible for the security, storage, dissemination, and destruction of personnel records and will serve as the primary contact for such records.
  • Supervises HR staff in the filing of personnel documents according to established departmental procedures by using chronological and alphabetical filing systems.
  • Accepts subpoenas, summons and other legal documents and ensures that documentation/information is properly maintained and posted in a timely manner.
  • Supervises HR staff in processing and scheduling appointments for medicals, fingerprinting, drug testing, employment verifications, and driver’s license renewals to ensure that employee’s records are completed and updated.
  • Supervises HR staff in receiving, responding to, and processing of subpoenas, and public record requests (such as Sunshine, Brady, and City Attorney requests).
  • Plans, assigns, supervises and inspects the clerical and office work of subordinate employees; reviews such work for completeness and conformance to existing procedures and instructions.
  • Supervises, monitors and evaluates the activities of staff; establishes performance requirements and development targets; ensures that staff provides appropriate steps to improve performance, including coaching or training; and takes disciplinary action in accordance with Agency policies and procedures.
  • Continuously reviews processes to determine if more efficient and effective practices are possible; ensures that directions are provided to staff in an easily understandable way when processes are changed.
  • Prepares or directs the preparation of reports, memoranda, and correspondence; makes presentations to internal and external stakeholders.
  • Assists in developing and implementing operational policies to ensure the efficient operation of the Agency.


  1. Possession of a Baccalaureate degree from an accredited college or university AND
  2. Three (3) years of experience in the areas of recruitment, examinations, classification and compensation, employee and/or labor relations, benefits administration or human resources operations.


Additional qualifying experience as described above may substitute for the required education on a year-for-year basis.  One-year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.



1.  Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2.  One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.



The stated desirable qualifications may be used to identify job finalist(s) at the end of the selection process when candidates are referred to hiring.


  • Experience processing and onboarding new hires.
  • Experience supervising or managing units or teams.
  • Experience updating employee records in systems or databases.
  • Experience responding to complaints, protests or appeals related to personnel matters.
  • Experience creating and/or maintaining personnel files.
  • Experience ensuring compliance of applicable local, state and federal laws and regulations such as City Charter, Administrative codes, Civil Service Rules, Annual Salary Ordinance and Collective Bargaining Agreements affecting department operations.
  • Knowledge of San Francisco’s Sunshine Ordinance Task Force or similar laws and policies that allow the public to request information and increase agency transparency and continue to maintain a high level of confidentiality.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Experience using HR Information Systems, and electronic spreadsheets to track complex personnel information.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


  • Click and select 9172 Manager II, MTA (Human Resources Employee Services Manager) (PEX-9172-112885)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by e-mail to Michelle Serrano-Nacorda, Analyst, at Michelle.Serrano-Nacorda@sfmta.com, subject: 9172 Manager II, MTA (Human Resources Employee Services Manager) (PEX-9172-112885). Resume will not be accepted in lieu of completing the online application.


In order to comply with social distancing guidelines, staff is working remotely at this time. We highly recommend applications be completed early.  If you are having difficulty submitting your application online, please contact us at 415-646-2193 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Michelle.Serrano-Nacorda@sfmta.com


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that e-mail from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their e-mail to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.



Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed.  Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 646-2193 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Talent Acquisition Division Services Unit, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9172 – Human Resources Employee Services Manager).



Applicants are responsible for updating their e-mail address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 646-2193 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Reasonable Accommodation Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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