9172 Manager II, MTA (Parking Enforcement Operations Manager)

Recruitment #PEX-9172-902561


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.

Division: Sustainable Streets
Section/Unit: Security, Investigations and Enforcement (SIE), Parking Enforcement Unit
Work Location: 505 7th Street, San Francisco

Appointment Type:
Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The Parking Enforcement Operations Manager assists in managing the Sustainable Streets Division’s Parking Enforcement Unit. The position serves as the Parking Enforcement Manager in their absence and performs all related job duties. The position assists in providing comprehensive planning, development, and organization of enforcement operational activities to achieve the unit’s strategic goals. The position performs management duties including procurement and monitoring of the unit’s budget, evaluating and implementing day-to-day policies and procedures, and oversees all procurement, development, and training activities related to critical new equipment/technologies and pilot programs. The position is responsible for writing and updating standard operating procedures (SOPs), San Francisco Transportation Code and California Vehicle Codes; conducting analyses of performance trends, composing reports, and providing recommendations to the Parking Enforcement Manager for improvements. The position may serve as a liaison with other divisions, interdepartmental agencies, constituents and stakeholders. The position will directly supervise Parking Enforcement Administrators and Senior Parking Control Officers.

• Oversees and evaluates the daily operations of unit staff, which includes monitoring staff compliance with the City and County of San Francisco Employee Handbook, unit’s policies and procedures, San Francisco Transportation Code, California Vehicle Code, and applicable standard operating procedures (SOPs).
• Oversees the day-to-day management of expenditures and resources for Special Details (i.e., Vehicle Boot Immobilization, Abandoned Auto, and Disabled Placard Detail), Special Events (i.e., Outside Lands, Bay to Breakers, and Fourth of July Celebration), and Pilot Programs (i.e., Vision Zero, Transit-Only Lane Enforcement, and Transit Parking Control Officers).
• Assists with development of annual budget for programs and provides detailed analysis and justifications for annual budgetary requests. Maintains budgetary controls and monitors unit’s expenditures throughout the year.
• Conducts analysis on Enforcement beats, areas, sectors, and routes to improve productivity and performance. Plans, monitors, evaluates, and implements goals.
• Oversees the management of inquiries and responses (i.e. complaints from the public, public record requests, and 311). Manages investigations and oversees disciplinary hearings when required.
• Serves as a liaison with other departments, divisions, agencies, and other stakeholders in absence of Parking Enforcement Manager.
• Oversees Unit’s Division Operating Center during emergencies or planned, large-scale control operations of events.
• Manages training program for Enforcement staff, using both external and internal resources.
• Manages evaluation of staff performance based on a variety of metrics, including the SFMTA performance plan; recommends areas of improvement including training, discipline, and productivity.
• Performs other duties as assigned.

1. Two (2) years of college-level coursework in business administration, public administration, criminal justice or a related field from an accredited college or university; AND
2. Possession of a valid Class C driver’s license; AND
3a. Eight (8) years of full-time verifiable experience in vehicle parking code enforcement and traffic control field experience with a public agency which included extensive interaction with members of the public, of which five (5) years must be at the supervisory level, OR
3b. Three (3) years of enforcement experience at Captain level or higher; AND
4. Basic proficiency in computer applications e.g. Microsoft Word, Excel, and Outlook (to be tested prior to appointment and/or tested during initial six months of appointment).

1. Additional college-level coursework in business administration, public administration, criminal justice or a related field from an accredited college or university beyond the Minimum Qualifications as described in the minimum qualifications may substitute for one year of the required five (5) years of supervisory experience (30 semester units/45 quarter units equal one year of experience).
2. Additional supervisory level experience beyond the Minimum Qualifications as described in the minimum qualifications may be substituted for the educational requirement described in the minimum qualifications on a year-for-year basis (30 semester units/45 quarter units equal one year of experience).

• Knowledge of principles of management in relation to work flow, revenue generation and analysis, and work efficiency.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and basic operating knowledge of database.
• Experience in personnel administration, including motivating and supervising employees.
• Knowledge of governmental financial principles and techniques.
• Ability to communicate effectively orally and in writing.
• Ability to diplomatically communicate with the public while interpreting departmental policies, and training staff to do the same.
• Ability to interact tactfully and effectively with department representatives, employees, and the public.
• Knowledge of administering budgets and monitoring expenditures.
• Experience setting up and implementing policies and procedures.
• Ability to analyze situations and use sound judgement to resolve problems.
• Knowledge of California Vehicle Code and San Francisco Transportation Code.
• Experience in preparing statistics and records using applicable computer systems.
• Experience in preparing standard operating procedures (SOPs).
• Ability to analyze data from beats, areas, and sectors to maximize staff’s productivity.

San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. A resume and cover letter must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit http://www.jobaps.com/sf to begin the application process.

• Click and select 9172 Manager II, MTA (Parking Enforcement Operations Manager) (PEX-9172-902561)
• Click “Apply Online” and read and acknowledge the information
• Click on “I am a NEW USER” if you have not previously registered, or on “I have Registered Previously”
• Follow instructions given on the screen.

To submit a resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen.

To submit a cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen.

If you are having trouble attaching your resume and/or cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 9172 Manager II, MTA (Parking Enforcement Operations Manager) (PEX-9172-902561). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by email about this announcement. Therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a confirmation email that their online application has been received in response. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you are having difficulty submitting your application online, please contact us at (415) 701-2471 between 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. (Monday through Friday, excluding holidays).

If you have any questions regarding this recruitment or application process, please contact the analyst, Connie Poon by telephone at (415) 701-2471 or by email at Connie.Poon@sfmta.com.

Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at (415) 701-2471 or, if hearing impaired, at (415) 701-5043 (TTY); or in writing to: SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (Specify Class 9172 Manager II, MTA (Parking Enforcement Operations Manager)).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 701-2471 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Copies of Application Documents:
Applicants are encouraged to keep copies of all documents submitted.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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