9174 Manager IV, MTA (Enforcement and Legal Affairs Manager)

Recruitment #PEX-9174-071526


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division: Taxis & Accessible Services
Section/Unit: Taxi Services
Work Location: 1 South Van Ness Ave, 7th Fl., San Francisco, CA 94103

APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Under administrative direction, the 9174 Enforcement and Legal Affairs Manager of the Taxis and Accessible Services Division supervises the investigation of permit applicants and permit holders to ensure compliance with permit eligibility requirements and permit conditions in conjunction with the Permit Issuance Manager; coordinates with SFPD, the Airport, and the District Attorney’s Office regarding strategies for enforcement of laws against illegal operators and enforcement of regulations against permit holders; identifies barriers to effective enforcement of laws and regulations and implements measures to remove them; coordinates with the District Attorney’s Office regarding criminal prosecutions related to the taxi industry; identifies training needs and develops training materials for Taxi Investigators, hearing officers, judges and prosecutors; identifies regulatory needs and draft regulations; monitors the vehicles in the taxi fleet; reviews and analyzes reports received from the taxi industry; supports the Director in policy development and implementing policy initiatives; and will also be responsible for developing, carrying out and interpreting policy, methods and procedures relating to the conduct of a complete taxi enforcement program for the San Francisco Municipal Transportation Agency (SFMTA).

• Develops and manages the Enforcement and Legal Affairs section of Division for maximum effectiveness and efficiency of operations, including supervising staff.
• Develops and implements procedures for monitoring permit compliance by permit holders and supervise its implementation by staff.
• Identifies enforcement priorities and coordinates with the Police Department, the Airport, the San Francisco Hotel Council, and the District Attorney’s Offices of San Francisco and San Mateo counties to implement enforcement measures.
• Assists with the Division’s identification of disciplinary priorities and assists as-needed with implementation of disciplinary measures and development of re-training materials for permit holders.
• Develops supporting evidence and documents for prosecution of permit violations.
• Assesses administrative penalties for violations of law and/or regulations.
• Files complaints for discipline and/or violations of law in accordance with enforcement priorities.
• Represents the SFMTA in administrative hearings and appeals before the SFMTA Hearing Section, the Board of Appeals, and Superior Court.
• Coordinates with Director to identify enforcement priorities and barriers to enforcement and implements solutions and/or propose new or amended regulations.
• Manages enforcement of the Transportation Code rules and regulations.
• Act as primary liaison with Police Department’s Taxi Detail.
• Develops training materials for hearing officers, judges, prosecutors, police officers, SFMTA staff and permit holders as needed.
• Prepares, manages and implements Division operating and capital budgets.
• Manages Taxi Division Capital Program.
• Acts as subject matter expert on legal issues related to the Taxi Industry.
• Performs Director Functions when required by Director’s absence.
• Reports to Director on the administration and operations of the Enforcement and Legal Affairs section.

NATURE OF WORK: Some evening and weekend work assignments will be required. Occasional overtime may be required.

1. Requires Juris Doctorate from an accredited law school and active member in good standing of the California Bar Association; AND

2. Two (2) years of experience as a supervisor or manager of clerical, technical or professional staff; AND

3. Two (2) years of experience participating in litigation and/or administrative hearings.

• Knowledge of Federal, State and local rules and regulations pertaining to motor vehicles for hire.
• Excellent research and analytical skills.
• Excellent oral and written communication skills.
• Experience in developing and conducting enforcement training.
• Experience preparing formal documents and legal briefs and drafting regulations.
• Experience in an area involving civil or criminal enforcement of laws or regulations.
• Familiarity with the basic structure and operations of local government.
• Ability to analyze operations and identify potential improvements in service delivery to all constituents.
• Ability to work on innovative and unprecedented issues created by developments in technology and regulatory requirements.
• Ability to exercise independent discretion and judgment when making public statements to the media, the community, government bodies or the industry.
• Ability to work as a productive part of a cooperative team, and the ability to take independent initiative within Division programs and policies for which the person has direct responsibility.
• Ability to think creatively in order to solve problems.
• Strong supervisory skills and ability to work in a diverse environment.
• Ability to retain composure and de-escalate situations of stress and/or conflict.

San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9174 Enforcement and Legal Affairs Manager (PEX-9174-071526)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to 415.581.5120, ATTN: 9174 Enforcement and Legal Affairs Manager (PEX-9174-071526). Resume will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at 415.701.4462 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Michelle.Serrano-Nacorda@sfmta.com.

Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position.
Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.4462 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9174 Enforcement and Legal Affairs Manager - Taxis & Accessible Services Division).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at 415.701.4462 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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