9174 Manager IV, MTA (Regulated Mobility Permit Manager)

Recruitment #PEX-9174-099730


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.

10/15/19 - Amended to reflect change in filing deadline. 

10/31/2019 - Amended to reflect filing end date of 10/31/19 at 5:00pm

Division: Taxi and Accessible Services
Section/Unit: Taxi Services
Work Location: One South Van Ness, 7th Floor, San Francisco, CA 94107

Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Under the general supervision of the Director of Taxis and Accessible Services, the Regulated Mobility Permits Manager oversees the permitting functions of the Division, including approximately 1,500 taxi medallions, 4,000 taxi driver permits, twenty-four (24) Taxi Company Permits, eight (8) Dispatch Permits, over 1,500 commuter shuttles permits, Private Transit Vehicle (PTV) Permits, and additional regulated mobility services under MTA’s jurisdiction that may be added to the transportation sector.

The ideal candidate will possess a strong knowledge of state and local laws, rules and regulations that govern the motor vehicle for hire industry and have the ability to adapt to the evolving policies and procedures to ensure efficient regulation of a highly dynamic and complex transportation sector.

• Manages and supervises six to eight team members, including data analysts, administrative analysts, and front-line staff, engaged in regulated mobility permit application processing and permit issuance, complaint processing, records management and insurance monitoring, management of the taxi driver drug and alcohol testing and fingerprint background check programs.
• Manages the Taxi Medallion Sales Program, which involves overseeing medallions valued over $161M in total. This includes communicating and coordinating with approved lenders for managing taxi medallion sales, transfers, and other transactions, and facilitating the execution of financial documents.
• Monitors compliance with permit terms of seven classes of taxi medallions with individual requirements, including annual reviews prior to renewal of medallions.
• Oversees the administrative functions associated with permit issuance, data collection, planning and legislative review, network planning/data management analysis for regulated mobility permit programs.
• Reviews and issues regulated mobility permits and supervises the review, monitoring and analysis of electronic trip data for all permittees, totaling tens of millions of trip records.
• Communicates with and conducts outreach to taxi industry stakeholders and regulated mobility stakeholders on a daily basis, leads regulated mobility permit harmonization efforts, and shepherds legislative changes.
• Performs general administrative and/or management functions as they relate to office operations, budget, contract, and/or grant administration.
• Evaluates and develops policy recommendations, procedures and work practices, including evaluation of existing and proposed laws and/or legislation.
• Oversees coordination of regulated mobility planning functions, taxi stand placement, special events planning, commuter shuttle stop placement, including acting as liaison to other departments and participating in meetings and/or making presentations before groups.
• Performs a variety of research and reporting functions, including preparing management reports and supporting documentation, and responding to public and industry requests.
• Acts as subject matter expert on regulated mobility permitting and management
• Performs Director functions when required by Director’s absence.
• Reports to Director on the administration and operations of the Permits section.
• Performs other related duties as required.

Possession of a baccalaureate degree from an accredited college or university; AND

Five (5) years of full-time experience analyzing and verifying compliance with laws and/or regulations. This experience must include three (3) years of supervising professional staff.

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

• Master’s degree or Juris Doctorate from an accredited college or university
• Responsible managerial experience in public transit/transportation or taxicab regulation
• Experience managing and prioritizing multiple projects in a time-sensitive environment
• Strong organizational skills
• Experience working with diverse stakeholder groups including public agencies and members of the public
• Excellent research and analytical skills.
• Excellent oral and written communication skills.
• Experience preparing formal documents, legal briefs and drafting regulations.
• Familiar with the basic structure and operations of local government.
• Ability to analyze operations and identify potential improvements in service delivery to all constituents.
• Ability to work on novel and unprecedented issues created by developments in technology and regulatory requirements.
• Ability to exercise independent discretion and judgment when making public statements to the media, the community, government bodies or the industry.

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9174 Manager IV, MTA (Regulated Mobility Permit Manager) (PEX-9174-099730)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to 415.581.5120, ATTN: 9174 Manager IV, MTA (Regulated Mobility Permit Manager) (PEX-9174-099730)). Resume will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at 415.701.2471 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Connie.Poon@sfmta.com.

Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.2471 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify 9174 Manager IV, MTA (Regulated Mobility Permit Manager) (PEX-9174-099730)).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at 415.701.2471 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.
Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness.
For more details on the Wellness Program, please visit Employee Wellness Program Description page.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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