9177 Manager III, MTA

Special Events and Construction Support Manager

Recruitment #PEX-9177-100323


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.

Division: Transit

Section/Unit: Special Events and Construction

Work Location: One South Van Ness Avenue, 7th Floor, San Francisco, CA 94103

Work Schedule: Monday – Friday (May be required to work nights, weekends, and holidays according to the demand for the job).

APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Municipal Transportation Agency (SFMTA) Transit Division is seeking an experienced, reliable, and strategic Special Events and Construction Support Manager. The Special Events and Construction Support Manager will work directly with all Transit Division operational units, other SFMTA Divisions, other City Agencies, and external stakeholders, to develop and implement operational plans to manage operations during disruptions to transit service due to special events and construction activities. The ideal candidate is highly self-motivated, professional, with experience in transit operations, planning, mobilizing support from others, and stakeholder engagement.

Under general administrative direction of the Chief Transportation Officer, the Special Events and Construction Support Manager, plans, manages, supervises, develops, and implements essential, complex, and sensitive operational plans that has a substantive impact on the successful delivery of Transit service during planned disruptions. The Manager III will be responsible for leading and overseeing various operational plans, in coordination with other SFMTA and City of San Francisco operational units and departments with the goal of delivering outstanding service. This position will be responsible for forecasting and tracking construction support activities related to major construction and other routine construction occurring near Transit Operations. In addition, this position will be responsible for communicating with various internal and external audiences regarding the operational plans developed by you and your team.

The Transit division of the SFMTA directly oversees five transit modes including bus, trolley bus, light rail, historic streetcar, and cable car. The mission of Transit division is to provide safe, reliable, clean, efficient, accessible and convenient public transportation to any destination in San Francisco. The Transit division works collaboratively with other SFMTA divisions and other city departments to provide services to our customers by operating and maintaining over 1,000 vehicles including motor coaches, trolley coaches, light rail vehicles, historic streetcars, and cable cars.

Transportation connects us all and that’s why every single day the SFMTA is working hard to build a safer, more reliable transportation system for our city. We strive to ensure that our community, and the nearly 25 million visitors that our city receives each year have access to safe and reliable transportation options. Join us to be a part of delivering this mission!

Nature of Work: Due to the regular schedule and demand for the job, some assignments may require incumbents to work evenings, holidays, and weekends and may be assigned to be on standby status. 


  • Develops, leads, and manages the complex and highly visible operational plans to support transit operations during planned disruptions such as protests, special events, and construction.
  • Prepares and develops recommendations with other Transit Senior Managers that may require input or review.
  • Develops compelling presentations to demonstrate operation plans.
  • Evaluates and analyzes special events and construction activities for impacts on transit operations.
  • Consults with the Director of Transit, Deputy Directors and Management on operational matters.
  • Works with management team to identify and define problems related to transit operations during planned disruptions.
  • Evaluates data, makes recommendations with appropriate justification, develops and implements plans of actions.
  • Maintains and updates standard operating procedures related to Transit Operations during planned disruptions.
  • Oversees and manages a team of planners and other administrative staff.
  • Assists with strategic analysis to support future operational efficiencies related to construction support.
  • Performs other related duties and responsibilities as needed.


1.  Possession of a baccalaureate degree from an accredited college or university; AND

2.  Six (6) years of full-time verifiable work experience in transportation planning, transit operations or traffic engineering with two (2) years being in management and/or project management.

Substitution: Additional qualifying years of supervisory or management capacity experience may be substituted for the required education on a year-for-year basis. One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.


1.       This position may require the ability to transport work-related materials and equipment weighing up to 50lbs.

2.       Applicants must meet the minimum qualifications at the time of filing date unless otherwise noted.

3.       One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience. 


The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring. 

  • Substantive and prolonged experience working on projects or tasks related to managing transit service.
  • Experience in strategic planning to achieve strategic objectives.
  • Demonstrable skills and superior knowledge in working with office programs and software, such as Microsoft Word, Excel, Access and Outlook.
  • Outstanding verbal and written communication skills.
  • Experience working with a large, diverse workforce of people with different culture, backgrounds, and opinions.
  • Ability to prioritize and organize multiple high priority assignments and projects.
  • Experience handling highly confidential and sensitive personnel issues appropriately.
  • Experience working with senior level staff.
  • Knowledge of City and County of San Francisco practices, processes, and procedures.
  • Management experience.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only.  A resume and cover letter describing how you meet the qualifications must be attached to the online application.  Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process. 

• Click and select 9177 Manager III, MTA (PEX-9177-100323)

• Click on “Apply” and read and acknowledge the information

• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

• Follow instructions given on the screen.

To submit resume using the online application:

• Select the “Resume” tab in the online application

• Follow instructions given on screen 

To submit cover letter using the online application:

• Select the “Other” tab in the online application

• Choose “Upload” as your method of submittal

• Click on “Upload Attachment”

• Follow instructions given on screen 

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to 415.581.5120, ATTN: 9177 Manager III, MTA (Special Events and Construction Support Manager) (PEX-9177-100323). Resume will not be accepted in lieu of completing the online application. 

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco. 

Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com). 

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at 415.701.4435 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at yvonne.lee2@sfmta.com. 


Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.4435 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9177 Special Events and Construction Support Manager - Transit Division).


Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at 415.701.4435 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. 

General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 


The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9177 Manager III, MTA (Special Events and Construction Support Manager) is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  A positive, adulterated, negative dilute or substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for Safety-Sensitive positions.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Employee Wellness Program

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.

Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness.

For more details on the Wellness Program, please visit Employee Wellness Program Description page.



Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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