9179 Manager V, MTA (Manager of Workforce Development)

Recruitment #PEX-9179-101706


  The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division:  Human Resources 

Section/Unit: Workforce Development

Work Location:  One South Van Ness, San Francisco, CA 94103



APPOINTMENT TYPE: Permanent Exempt - Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.




Under general administrative direction, the Manager of Workforce Development will function as a senior-level manager with responsibility for managing the complex professional technical personnel work which includes, but is not limited to, personnel administration, program planning and directing, and the development of policies and procedures to ensure the section meets SFMTA’s strategic goals.



The Manager of Workforce Development plays a critical role in fostering a dynamic organization culture that values leadership and learning, integrity, commitment, and inclusion and diversity by providing the overall management of key organizational functions such as HR training, succession planning, performance management, employee engagement, HR website administration, and onboarding.



This position leads organization-wide learning and development initiatives for SFMTA and has managerial responsibility. The incumbent is expected to work with a high degree of independence and carry out the necessary day-to-day activities without direction, except as new or unusual circumstances require.



  • Develops strategies for improving performance and maximizing the effectiveness of the organization.
  • Identifies and implements system and process improvements based on trends in human resource management to maximize efficiency of HR operations.
  • Establishes standards for key performance indicators; measure, monitor and report on those key performance indicators.
  • Develops staff skills, knowledge, and internal practices to provide high quality service to the organization in a manner that is consistent with established work instructions and organization policies and procedures.
  • Works with managers, division leadership and Labor Relations throughout the organization to identify and meet business needs.
  • Provides coaching and consulting to managers, supervisors and employees.



  • Employs and evaluates current organization tools (i.e., completed staff work, strategic planning process, gap analysis) and develop new tools for organizational use.
  • Leads organizational development initiatives including partnering with Human Resources on employee life-cycle components such as competencies, performance management framework, career assessment, succession planning, as well as employee culture and engagement assessments.
  • Manages a wide-range of training activities; establishes management and supervisory training programs to further grow and develop existing leaders as well as develop employees who aspire to move up in the organization.
  • Manages employees’ engagement programs and activities.
  • Develops and delivers impactful programming that addresses current and future workforce needs for the Agency.



  • Provides leadership in the development, implementation and evaluation of workforce programming that address current and forecasted workforce development needs.
  • Collaborates with managers and other departments to create succession strategies and plans that align to business objectives.
  • Monitors the assessment of skills and experiences required for unmatched critical positions and report risk areas, if any, to department heads.
  • Builds knowledge in career and succession planning in order to provide specialist advice.
  • Coordinates, develops, delivers and manages employee orientation, policy and procedure, technical, professional and leadership development programs. 
  • Responsible for development and implementation of internships and apprenticeships.



In consultation with the Director of Human Resources (HR), executives and managers; creates a training and development strategy and structure for the organization.  Makes presentations to executive staff regarding training and development initiatives.

  • Assesses individual, team and organizational learning through consultation with executives, managers, employees and union representatives.
  • Conducts need analysis and identifies performance training gaps.
  • Develops HR specific training and development programs.
  • Determines appropriate training methods and technology required for optimum results.
  • Designs, develops, recommends and implements core competency, professional development and technical training programs, using subject matter experts, adapted training and/or custom-developed programs and materials.
  • Coordinates training programs, facilitated events, seminars, and conferences.
  • Provides leadership and strategic direction for learning/organization development service delivery, policy development and program design/implementation.
  • Manages day-to-day operations for the Workforce Development unit including but not limited to course logistics, Learning Management System, course planning, and project plans.
  • Attends and participates in professional meetings; makes presentations; and leads training committee comprised of other agency trainers; and provides guidance and coordination to ensure agency-wide training initiatives align with the Agency’s strategic plan.
  • Coordinates with the HR Systems Administrator to develop and implement an expedited system for training administration.
  • Oversees the Agency’s Tuition Reimbursement Program, including consulting with employees on eligible colleges and courses under the tuition reimbursement program.  Approve tuition reimbursement, under agency policy and guidelines.
  • Proposes, promotes and/or market training programs, facilitated events, seminars and conferences by writing proposals, and securing support and approval from the City or department managers.
  • Provides instructional and facilitation guidance to technical experts in areas such as meeting learning goals and objectives and following professional Training and Development standards.
  • Administers instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.
  • Researches and prepares written budget estimates, training charges, and/or justifications for the costs of specific training programs and assists management personnel on fiscal and programs decisions.
  • Consults with division leaders to assess organizational development needs and establishes learning and organizational development priorities which are linked to the organization’s strategic initiatives, goals and core values.
  • Oversees the design, development, implementation, evaluation and sustainment of new employees, professional development and work-team development programs; utilizing adult learning principles as well as proven course design and evaluation methods; incorporating a variety of blended learning and instructional techniques or formats; and designing and implementing reinforcement tools and strategies to sustain skills and knowledge.


  • Organizes New Employee Orientation programs.
  • Acts as a resource to new employees.
  • Monitors new hire turnover and retention metrics. 
  • Gathers candidate onboarding experience feedback with new hires.
  • Responsible for the content development of HR website portal and administration.



  • Assists the Director of HR in writing and drafting of SFMTA HR policies.
  • Works with Labor Relations to ensure consistency with Workplace Rules and CBAs.



1.     Bachelor’s Degree from an accredited college or university AND

2.     Eight (8) years of professional experience in HR that includes experience establishing policies and procedures. The qualifying experience must include three (3) years supervising professional staff.



Education Substitution: Additional qualifying experience as described above may substitute for up to two (2) years the required education on a year-for-year basis.  One-year will be considered equivalent to 30 semester units/forty-five (45) quarter units.



Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.



  • Management experience in HR.
  • Experience planning and maintaining web pages using off the shelf software programs.
  • Knowledge and experience in employee engagement and workforce development.
  • Demonstrated ability to be a team player by recognizing other team members’ unique skills and perspectives, creating a collaborative culture by being positive, respectful and friendly and by being honest and acting with integrity.
  • Professional HR certification (PHR, SPHR, SHRM). 
  • HR work experience in a union environment.
  • Interpreting and implementing HR policies and procedures.
  • Experience with HR onboarding and ATS.
  • Experience with developing employee culture (focus groups, employee surveys).
  • Experience with PeopleSoft HCM.
  • Experience with content development for HR portal/intranet.
  • Communicates clearly and effectively, both orally and in writing.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.



  • Click and select 9179 Manager V, MTA (Manager of Workforce Development) (PEX-9179-101706)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen


To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen


To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  •  Follow instructions given on screen


If you are having trouble attaching your resume and cover letter to the online application, you may submit by email to Michelle Serrano-Nacorda, Analyst, at Michelle.Serrano-Nacorda@sfmta.com, subject: 9179 Manager V, MTA (Manager of Workforce Development) (PEX-9179-101706). Resume will not be accepted in lieu of completing the online application.


Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that e-mail from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their e-mail to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.


If you are having difficulty submitting your application online, please contact me at

(415) 646-2193 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Michelle.Serrano-Nacorda@sfmta.com 



Applicants may be required to submit verification of qualifying education, experience, and driver license at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 646-2193 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9179).



Applicants are responsible for updating their e-mail address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 646-2193 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.





Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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