9180 Manager VI, MTA (Chief Security Officer)

Recruitment #PEX-9180-096440


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.


Division: Sustainable Streets
Work Location: One South Van Ness, 8th Floor, San Francisco, CA 94107

Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Municipal Transportation Agency (SFMTA):
The San Francisco Municipal Transportation Agency (SFMTA) is a department of the City and County of San Francisco that is responsible for the management of all ground transportation in the city. The SFMTA has oversight over the Municipal Railway (Muni) public transit, as well as bicycling, paratransit, parking, traffic, walking, and taxis. It serves San Francisco by creating transportation options that are constant, practical and everywhere; it connects people with their community to enhance the economy, environment and quality of life. SFMTA operates today’s transportation system and works with its partners to plan the transportation system of tomorrow. The SFMTA is governed by a Board of Directors who are appointed by the Mayor and confirmed by the San Francisco Board of Supervisors. The SFMTA Board provides policy oversight, including budgetary approval and changes of fares, fees, and fines, ensuring representation of the public interest. Its story is unlike any transportation agency in the country. Established by voter mandate in 1999, the SFMTA aggregated multiple San Francisco city agencies, including the Department of Parking and Traffic, Muni, and since 2007, the Taxi Commission. Currently, the SFMTA has nearly 6,000 employees.

Security, Investigations and Enforcement (SIE) Unit:
The Security, Investigations and Enforcement (SIE) Team has an annual budget of over $53M and is comprised of six units.
1. Private Security Unit
SFMTA is contracted with a private security firm that provides unarmed services to all of the agency’s facilities, including, bus, rail, cable car, and light-rail-vehicle yards, subways, tunnel and parking garages. Security services include armed protection of revenue locations and personnel. The private security firm also staffs the Security Operations Center and the Video Surveillance Program. It also provides badging services.
2. Proof of Payment Unit
Approximately 50 uniformed Transit Fare Inspectors are responsible for checking fares on the transit system as well as providing customer service and assistance to transit riders. The unit also supports special events, like the SF Giants and the upcoming Golden State Warrior games.
3. Muni Transit Assistance Program Unit
More than twenty public service trainees are responsible for reducing youth violence and other disruptive behaviors on the San Francisco transportation system. This includes monitoring bus stops and bus lines, providing service to high and junior-high schools throughout the city, assisting San Francisco Police Department (SFPD) school resource officers, and providing crowd control and customer service during special events.
4. Video Surveillance Unit
This six-person unit is responsible for maintenance, retrieval, analysis, distribution and storage of the Agency’s videos. This unit processes an average of 1,100 monthly requests for video footage.
5. Emergency Management System Unit
This two-person unit maintains and updates the Agency’s Emergency Operations Plan (EOP), develops and enhances the Agency’s emergency management capabilities, coordinates emergency operations training and exercises, and liaises with the Department of Emergency Management during emergencies and events.
6. Muni Response, Task Force and Surge Teams
This unit is staffed by about 20-uniformed and 8 plain-clothed members of the San Francisco Police Department. They are responsible for providing safety and security for the transit operators and customers. They also provide support for the Transfer Fare Inspectors, counter terrorism support and follow up investigations on criminal activity. The officers report to the SFPD’s Transportation Commander; the Chief Security Officer works in close collaboration with the Commander to ensure effectiveness.

The SFMTA Chief Security Officer (CSO) is responsible for the overall security of the transportation system, with a special focus on transit operations. The CSO plans and directs all functions and activities of the SIE units listed above. This includes running the day-to-day activities as well as developing innovative strategies to ensure a safe and secure transportation experience for SFMTA’s 800,000 daily customers and nearly 6,000 employees.
This position provides an exciting opportunity to work on short-term and long-term strategies to improve security on a system that will be expanding in 2019 when the Central Subway rail line opens for revenue service. The position is also responsible for a key Objective of the Agency’s Strategic Plan (Objective 1.3), including developing innovative ways to reduce vandalism and address homelessness-related issues adjacent to agency facilities.
This is a highly visible role in the Agency. The job includes working closely with the Director of Transit, Director of Sustainable Streets, Director of Transportation, and executives in other City departments. The CSO may also work with elected and appointed officials to craft policy and legislation related to transportation security, and is called on periodically to testify about security issues to the MTA Board and the SF Board of Supervisors.

• Develops and implements all SIE standard operating procedures, policies, goals and objectives.
• Oversees the planning of deployment and performance of Transit Fare Inspectors, Transit Assistants and SFPD assigned officers. Manages the analysis and review of data to assess performance and make data-driven adjustments to deployment.
• Ensures that Agency staff and facilities are secure. This requires close collaboration with the Director of Transit to plan and oversee deployment of private security guards and technology.
• Oversees the video and badging operations to provide excellent customer service to the Transit Division, SFPD, and Agency employees. This requires collaborating with other staff on improving video collection and processing techniques and from time-to-time, updating badging processes.
• Builds a culture of mutual respect and alignment up and down the chain of command. Addresses employee safety and satisfaction issues proactively and effectively.
• Oversees emergency preparedness to ensure that Agency is well positioned and ready to execute required protocols in case of an emergency. This requires close collaboration with sister transit providers such as BART, the Department of Emergency Management, and state and federal agencies.
• Participates in the Department Operations Center (DOC) at the Transportation Management Center during planned special events and unplanned large-scale incidents. This requires having situational awareness during events and deploying security resources accordingly.
• Manages and when necessary, negotiates and executes the contract for armed and unarmed private security.
• Serves as the agency’s security subject matter expert. This requires working closely with SFPD, BART, and other partner agencies.
• Serves as the point of contact for all security-related audits and investigations.
• Oversees the preparation of and, from time-to-time, presents various reports and statistics to colleagues, executive team, SFMTA Board of Directors, and elected officials.
• Directs the development and implementation of the SIE budget and monitor expenditures as well as work on State and Federal grant proposals.
• Manages personnel compliance with standard operating procedures and policies, including oversight of performance plans, appraisals, employee recognition, absence management, and progressive discipline process. 

A baccalaureate degree from an accredited college or university; AND
Eight (8) years of full-time military, law enforcement and/or security experience of which four (4) years MUST have been in a supervisory capacity; AND
Possession and maintenance of a valid Driver’s License

Substitution: Additional qualifying supervisory experience in military, law enforcement and/or security experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year.

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

In addition to the minimum qualifications, the ideal candidates will have the following competencies:
• Managerial experience in fields of military, law enforcement and/or private security. Managerial experience is defined as a high-level administrative and policy-influencing position for the purpose of accomplishing organizational goals.
• Excellent communications skills, including ability to prepare and deliver presentations to the executive team, the SFMTA Board of Directors, and elected officials.
• Proven collaboration skills, including ability to work inter- and intra-departmentally as well as with state and federal officials.
• Excellent personnel management skills, including ability to tactfully manage absenteeism, conflict, and sensitive employee-labor relations.
• Proven ability to create, and lead by example, a positive workplace culture that values inclusivity, diversity and integrity.
• Demonstrated knowledge of federal, state and local laws and regulations as well as transit security best practices.
• Ability to come-up with innovative and data-driven solutions to existing and new security challenges.
• Proven ability to make sound and independent judgements and to remain calm, particularly under high-pressure and/or rapidly evolving circumstances.

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 9180 Manager VI, MTA (Chief Security Officer) (PEX-9180-096440)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to 415.581.5120, ATTN: 9180 Manager VI, MTA (Chief Security Officer) (PEX-9180-096440)). Resume will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.

If you are having difficulty submitting your application online, please contact us at 415.701.2471 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Connie.Poon@sfmta.com.

Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at 415.701.2471 or, if hearing impaired at 415. 701.5043 (TTY) or in writing to the SFMTA Human Resources, Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9180 Manager VI, MTA (Chief Security Officer) (PEX-9180-096440)).

Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at 415.701.2471 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.
Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness.
For more details on the Wellness Program, please visit Employee Wellness Program Description page.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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