9180 Manager VI, MTA (Field Operations Manager)

Recruitment #PEX-9180-112844



CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The following information describes the civil service classification for which applications are being solicited.

Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to fill a vacant position in this classification.


Division:  Streets

Section/Unit: Parking & Curb Management/Field Operations

Work Location:  1508 Bancroft Street, San Francisco, CA 94124

Hours: Monday – Friday, 8AM – 5PM


APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.



Under the general administrative direction of the Director of Parking, the Manager of Field Operations manages and leads the Sign, Meter, Paint and Temporary Sign Shops, collectively known as the Field Operations Unit. The position oversees the day-to-day operations of the four shops which include: directing the Agency’s goals and priorities in coordination with the City Traffic Engineer and the Director of Streets; coordinates maintenance efforts; produces monthly and quarterly reports; and ensures timely and comprehensive responses to high priority requests from various stakeholders and policy bodies. The position also administers an annual operating budget of approximately $25 million to ensure the effective management of materials, supplies and staffing. The position will direct and manage the efforts of approximately 120 employees and includes oversight for hiring, retention, and overall culture of team.



  • Sets priorities and directs overall work of Field Operations in partnership with the City Traffic Engineer, guidance from the Director of Streets and requests from the Mayor’s Office all in accordance with the shop's abilities and capacity.
  • Coordinates work between various shops to ensure efficient and timely project delivery.
  • Oversees the successful implementation and use of various new technologies in the shops including but not limited to asset management, project management, timekeeping, and information systems.
  • Works with Streets Administration to prepare budget requests for Field Operations and tracks expenditures and revenues throughout the year.
  • Oversees timely procurement of materials and supplies as well as equipment.
  • Works with administrative staff to oversee all field operations personnel-related duties such as hiring, probationary periods, performance plans and reviews, disciplinary processes, and professional development plans.
  • Supports the implementation of the Agency’s Racial Equity Action Plan.
  • In coordination with SFMTA Workforce Development team and the Streets Chief of Staff, organizes staff training and works to create a culture of safety, respect, inclusivity, and integrity.
  • Analyzes and evaluates efficiencies of all shops, ensures the most effective use of resources are being carried out, and consistently seeks methods to improve shop operations while reducing costs.
  • Develops, tracks and reports on delivery metrics and uses them to adjust operations.
  • Prepares monthly reports on Field Operations activities and escalates priorities to upper management when necessary.
  • Understands various Collective Bargaining (Union) Agreements and enforcing and/or addressing workforce compliance and concerns.
  • Performs other related duties as assigned.


1.  Possession of a Baccalaureate degree from an accredited college or university AND


2a.  Eight (8) years of experience in the design, construction, installation, maintenance, or repairs of public infrastructure systems which includes five (5) years of supervisory experience; OR


2b. Eight (8) years of experience in transportation operations which includes five (5) years of management experience.



Additional experience in transportation operations or the design, construction, installation, maintenance or repairs of public infrastructure systems may be substituted for the required education on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.



1.  Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2.  One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.



The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.


  • Management experience.
  • Communicates clearly and effectively in writing and verbally.
  • Experience supervising large (25+) and diverse groups of people.
  • Possess strong leadership skills including but not limited to:

-       Ability to articulate goals and align employees behind established goals.

-       Ability to identify issues and solve problems effectively.

-       Skills in building cohesive teams.

-       Ability to resolve conflicts in a fair way.

-       Ability to motivate employees.  

  • Experience in responding to time sensitive operations and unanticipated events.
  • Exceptional interpersonal communication skills, including but not limited to:

-       Subscribing to an “open-door” policy for all staff.

-       Tactful and diplomatic handling of challenging issues.

-       Ability to communicate across cultures and adjust communication style based on the audience.

  • Knowledge of training in and the exercise of leadership and management skills.
  • Ability to define problems, collect data and draw valid conclusions including ability to analyze and interpret a variety of technical data, financial data and legal documents.
  • Ability and willingness to adapt to new systems and adopt as well as implement changes to processes and policies.
  • Experience working with unions.
  • Experience building a succession plan.
  • Ability to remain calm under pressure and stress and convey positive rock steady attitude in the face of challenges.
  • Experience in facilities management including overseeing procurement of materials and supplies and inventory controls.
  • Experience working with budgets and project delivery.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


  • Click and select 9180 Manager VI, MTA (Field Operations Manager) (PEX-9180-112844)
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen

To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen 

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by e-mail to Michelle Serrano-Nacorda, Analyst, at Michelle.Serrano-Nacorda@sfmta.com, subject: 9180 Manager VI, MTA (Field Operations Manager) (PEX-9180-112844). Resume will not be accepted in lieu of completing the online application.


In order to comply with social distancing guidelines, staff is working remotely at this time. We highly recommend applications be completed early.  If you are having difficulty submitting your application online, please contact us at 415-646-2193 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Michelle.Serrano-Nacorda@sfmta.com   


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that e-mail from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their e-mail to accept CCSF mail from the following addresses: (@sfgov.org, @sfmta.com).


Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application.



Applicants may be required to submit verification of qualifying experience and education at any point in the application and/or departmental selection process. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed.  Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 646-2193 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources Talent Acquisition Division Services Unit, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9180 – Field Operations Manager).



Applicants are responsible for updating their e-mail address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account.  If updating contact information online, applicants must contact the analyst at (415) 646-2193 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Reasonable Accommodation Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities




Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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