9910 Public Service Trainee - Interpreter Trainee
|Department||Department of Public Health|
|Date Opened||11/13/2020 08:00:00 AM|
|Filing Deadline||12/4/2020 5:00:00 PM|
|Job Type||Permanent Exempt|
10/22/2020 - Announcement filing deadline extended continuously.
11/13/2020 - Announcement reopened for further recruitment. Interested applicants are encouraged to apply immediately, as the announcement can close at any time.
APPOINTMENT TYPE: Permanent Exempt (PEX): This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the position shall not exceed 18 months. PEX employees are considered "at will" and serve at the discretion of the Appointing Officer.
The San Francisco Department of Public Health, Interpreter Services Department, is accepting applications for PEX positions in class 9910 Public Service Trainee: Interpreter Trainee. The Interpreter Services Department provides interpreting services to health care providers and non-English and limited English proficient clients and their families at various San Francisco Department of Public Health (DPH) facilities.
Under direct supervision, the 9910 Public Service Trainee: Interpreter Trainee will be trained to perform interpreting and dispatching job functions and a wide variety of paraprofessional duties in the Interpreter Services Department at ZSFG. The position provides the opportunity for the individual to gain work experience in an acute care hospital and work is evaluated based on progress in a structured work experience training program. The responsibilities involve providing language assistance to non-English and limited English proficient clients who are seeking health care or are visitors at various San Francisco Department of Public Health facilities. The essential duties include, but are not limited to:
- Learns to provide interpreter services in person, and remotely (telephonic & VMI) to health care providers and non-English and limited English proficient clients and their families in various venues within Zuckerberg San Francisco General Hospital;
- Serves as a liaison between non-English and limited English proficient patients and healthcare providers;
- Works side by side with health educator to provide health education classes to the targeted non-English speaking patients;
- Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary;
- Trains as office dispatcher and dispatching interpreters to the appropriate departments by using all available resources;
- Collaborates with all health care providers, interpreter staff and office dispatchers.
- Performs clerical duties such as answering telephone, arranging client appointments, data entry, and record keeping; Performs computer work.
The 9910 Public Service Trainee: Interpreter Trainee also performs other related duties as assigned/required.
- Possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university; OR
- Verification of current enrollment in a Medical Interpreter educational program from an accredited college or university. Candidates who are currently enrolled in a Medical Interpreter educational program must submit verification of having completed the program (e.g., a copy of their school transcript, letter verifying completion of program from the school), prior to appointment; OR
- Possession of a national certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI); OR
- Possession of a Bachelor’s Degree or higher in Interpreting or Translation and Interpretation from an accredited college or University.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Special Conditions (some positions may require the following). Applicants must indicate on the application form the language(s) which they claim proficiency.
A. Bilingual proficiency in English and Spanish; OR
B. Bilingual proficiency in English and Cantonese;
Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions.
Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not reviewed.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto, by telephone at (415)554-2915, or by email at Juliette.Soto@sfdph.org
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet needs of the Department will be invited for an interview.
Language Proficiency Exam:
Positions require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Candidates deemed qualified must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the positions.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. (Add licensing agency link to website if applicable.)
Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/. (MUST INCLUDE in NOTES on CBT announcements/in desirable qualifications in PBT, TEX, TPV announcements)
Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.
General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
Issued: October 9,2020
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: 104567
DPH/JS/(415)554-2915/DHR POS. NO. 01123946
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.