0881 Mayoral Staff I

Digital Equity Tech Support Intern

Recruitment #TEX-0881-903895


Digital Equity Tech Support Intern

The Mayor’s Office of Housing and Community Development’s San Francisco Digital Equity (SFDE) initiative is responsible for ensuring all residents have the tools and ability to participate in digital society. SFDE works with low-income residents, seniors, non-native English speakers, and the disability community to provide Internet and technology access and improve digital skills. Read more about us at: sfmohcd.org/digital-equity

SFDE is seeking a part-time Tech Support Intern to support the technology needs of affordable housing residents as part of the award-winning Fiber to Housing program. The intern will help connect new residents to free Internet service and troubleshoot issues with connectivity or personal computing devices.

A successful intern will have exceptional customer service skills and strong understanding of IT fundamentals, including computer hardware, software, and networking basics. The ideal candidate will also have strong troubleshooting abilities, attention to detail, a growth mindset, and a demonstrated interest or ability working with underserved populations. This is an exciting opportunity to gain hands-on IT experience and help advance digital equity in San Francisco!


Provide orientation to affordable housing residents on free Internet service offered through Fiber to Housing program

Install and configure home wireless routers for residents and connect personal computing devices as needed

Perform troubleshooting to diagnose and resolve connectivity problems

Maintain ticket system to document complaints, issues, and fixes

Communicate with the appropriate entity, including the Internet provider, housing provider, or City departments, to resolve connectivity issues

Provide tech support and assistance to residents on using or resolving issues on their personal computing devices, including personal computers, tablets, or smartphones


Excellent customer service ability

Excellent diagnostic and problem-solving skills

Outstanding organizational and time-management skills

Demonstrated understanding of IT fundamentals

Excellent communication skills

Demonstrated interest in working with underserved populations.

Fast learner with interest in IT or technology career.


Under direction, performs highly specialized services for the Mayor, or one or more of the mayoral management staff, requiring the exercise of independent judgment on policy and administrative matters involving sensitive and confidential information.  Positions in these classes require judgment both in interpreting established policies, goals and objectives and in applying concepts and implementing policy-directed programs; may serve as a community liaison between the Office of the Mayor and specific communities to report concerns, issues and priorities that assist in either developing, evaluating, administering, recommending or implementing policies; may delegate and review assignments within established policy directives; may plan projects, organize assignments, lead and/or supervise staff engaged in difficult, complex, sensitive, and detailed analytical work in the areas of budget, contracts, grants, financial/fiscal forecasting, and/or economic, legislative and administrative policy development, evaluation or administration; and perform related duties as required.

Distinguishing Features

Incumbents may report to the Mayor, Division Heads, Division Deputy Directors and/or other supervisory Mayoral Staff; these positions are responsible for a variety of functions and activities for the Office of the Mayor. Positions in this class are exempt from Civil Service appointment (Charter Section 10.104.1) as they are unique to the Office of the Mayor and function to implement and administer the policies of the Mayor and may also assign and evaluate the work of other employees of the Mayoral staff.

These positions may have considerable impact on policy determination, on the implementation and/or management of Mayoral policies, goals and objectives and may have frequent contact with policy making boards, commissions, boards, committees, other agencies, the public, staff and the Mayor.

Distinctions between class levels in this job codes are based on the criticality of the position, level of complexity, organizational impact, nature and number of functions/programs managed, decision-making responsibility, and the nature and scope of duties assigned.

Supervision Exercised

May provide supervision to subordinate staff and/or assume responsibility for coordinating projects.

Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class series and are not intended to be an inclusive list.

1. Promotes the effective development, recommendation and implementation of Mayoral policies and procedures.

2. Assists in the communication of Mayoral policies and procedures the public, press, other city agencies and officials.

3. Serves as a liaison to the community and the Office of the Mayor to report community concerns, issues and priorities and promote the effective development, recommendation and implementation of policy changes where necessary.

4. Manages programs, operational activities, or projects of assigned section or program area; supervises, trains and evaluates the activities of subordinate staff and/or coordinates and monitors the work of consultants and contractors working for the Office of the Mayor.

5. Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures for the assigned section/program.

6. Participates in budget analysis, preparation and development, prepares contracts and administers grants; monitors Federal and State grants for compliance with all applicable laws and regulations.

7. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new program objectives, assists in developing and implementing operational policies to ensure the efficient operation of a section or program.

8. Schedules and coordinates meetings, appointments and events for the Mayor.

9. Coordinates with the Office of the Mayor mobile and advancing team to ensure scheduled events are staffed and set up as required by the event plans; advances the Mayor on special community events and/or projects.

10. Types, word processes, edits and composes a variety of letters, memoranda and reports; prepares agenda; transcribes minutes.

11. Examines, verifies, and organizes a variety of records and reports including budget documents; develops, maintains, and manages various office/record systems.

12. Prepares summaries of reports, memoranda and documents for executive staff review.

13. Interprets administrative decisions and policies to staff, agencies and the public.

14. Schedules and maintains appointment calendar and makes business travel arrangements.

15. Performs related duties and responsibilities as assigned.

Knowledge, Skills and Abilities

Knowledge of: federal, state, and local rules and regulations pertaining to activities and functions of the specific department; modern management and financial principles and practices; and functional expertise associated with a departmental mission.

Ability to: provide strong leadership skills; direct subordinate staff engaged in diverse activities; exercise judgment in making decisions, independent analysis, adaptability and judgement on specialized proposals with difficult, complicated choices of action; make recommendations and present them effectively to the Mayor, Mayoral staff, commissions, boards, committees, other agencies and the public; apply the principles and practices of public administration, financial and personnel management, clearly interpret all applicable laws, ordinances and codes; effectively communicate Mayoral policies to commissions, boards, committees, other agencies and the public; direct research, survey techniques and statistical methods; handle administrative details independently, including the composition of letters, memoranda, and reports; establish and maintain harmonious working relationships with managers, city officials, employees, and public; prepare and present comprehensive reports.

Special Requirements:
Special qualifications including specialized knowledge, skills, abilities, education, experience, or license may be established for individual positions.

Selection Plan

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Karen Henderson, by telephone at 415-701-5557, or by email at Karen.henderson@sfgov.org.

Please send your resume and cover letter to Alexander Banh at alexander.banh@sfgov.org.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Exam Type:  Exempt
Issued:  `11/27/2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-0881-903895/Mayor's Office of Housing and Community Development/KH/415-701-5557



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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