0923 Manager II - HSA Benefits Linkage Manager

Recruitment #TEX-0923-074430


APPOINTMENT TYPE:  Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-17 and serves for a limited term, at the discretion of the Appointing Officer. This Temporary Exempt Category 18 Appointment is limited to three (3) years in six-(6) month increments.

A resume and cover letter explaining your interest in the job and relevant qualifications are required.  Please attach these documents to your application when submitting.

Who We Are

The San Francisco Human Services Agency (HSA) takes the lead to help City and County residents experiencing poverty and abuse. Our 2,400+ employees aid more than 200,000 people who include aging adults and children living with neglect or violence; families seeking affordable childcare; households trying to access medical, food and unemployment assistance, as well as services specific to veterans; and those who die without  having others willing to handle their estate. We provide a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

Position Description

Under the supervision of the Deputy Director for Policy & Planning, the benefits linkage manager for homeless persons will work across departments and service delivery systems to help homeless people access and maintain public benefits, including SF-HSA-administered programs such as CAAP, Medi-Cal and CalFresh, as well as state and federal disability benefits.  With public benefits, homeless persons can have steady income and assistance that will help them stabilize and take advantage of housing and health services.

The benefits linkage manager will lead interdepartmental planning efforts, direct homeless benefits linkage across multiple SF-HSA programs, and coordinate with City-funded Navigation Centers, shelters, community-based organizations, and public health clinics, to identify homeless people not receiving benefits and develop business processes for increasing enrollment and recertification.   The manager will work with mid-level managers from SF-HSA, the Department of Public Health, and the Department of Homelessness and Supportive Housing to test new approaches, gather data on efficacy, and rapidly redeploy resources to increase enrollment as needed. While protecting client privacy, he/she will work across silos to develop a benefits linkage dashboard that staff across departments and funded CBO partners would update as they work to enroll and recertify homeless persons for public benefits. 

Essential Functions

  1. Establish working relationships with managers, analysts and line staff in the Department of Homelessness and Supportive Housing, the Department of Public Health, the Department of Aging and Adult Services/County Veterans Services Organization, and across SF-HSA benefit programs (Medi-Cal, CalFresh, CalWORKs, and County Adult Assistance Program) to evaluate the current procedural pathways for homeless persons seeking public benefits, identify and analyze pain points, and develop recommendations for improved procedures and processes.
  2. Assume a lead role in designing and driving implementation of new collaborative initiatives related to benefits linkage for the homeless population, including the new state Housing Disability Advocacy Program to link homeless people with disabilities to housing supports and case management and a new public-private partnership to expand access to federal disability benefits.
  3. Confer closely with the executive leadership of the respective departments on complex and sensitive policies that will have a major impact on the city’s services for homeless persons.
  4. Develop and implement a strategic plan that spans the city’s service systems, documenting operational changes necessary to make public benefits more accessible to homeless persons.
  5. Directly supervise one 2913 Homeless Benefits Outreach Specialist and work through other managers to direct and prioritize the work of other clinicians and eligibility workers at HSA as well as contracted outreach workers.
  6. Work with managers across departments and CBO partners to coordinate and implement the strategic plan, piloting new approaches to benefits access.
  7. Adjust the strategic plan to meet emerging needs of the homeless community, providing executive management with early warnings of difficulties and providing practical options to improve operations.
  8. Develop a CQI Working Group and dashboards to measure the effectiveness of operational changes in getting homeless persons onto public benefits and quickly pivot if piloted approaches are not proving successful.
  9. Prepare and present comprehensive reports that describe the City and County’s progress in improving access to public benefits for homeless persons, and linking homeless people with disabilities to housing supports.
  10. Administer public and private grants and contracts related to benefits linkage, including writing funding proposals, conducting programmatic monitoring, submitting required reports, and coordinating with the HSA Contracts Unit.

Minimum Qualifications


Possession of a baccalaureate degree from an accredited college or university;



Three (3) years of full-time equivalent experience performing professional level work analyzing or implementing self-sufficiency and/or homeless programs in a large public agency or non-profit organization. 

 Desirable Qualifications

  • Two years of supervisory experience;
  • Demonstrable knowledge of management and administrative techniques applicable to the daily operations of public benefit programs and/or locally-administered homeless services programs;
  • Ability to plan and coordinate complex, sensitive policies and operational procedures related to human services;
  • Demonstrated ability to effectively lead collaborations that span programs, organizations, and departments;
  • Ability to develop, analyze and use data to drive program design and decision-making;
  • Outstanding communication skills, including the ability to convey complex concepts clearly in writing and oral presentations;
  • Project management experience, including use of project management tools to implement complex projects.
  • Knowledge of public policy, particularly related to social services and homelessness.
  • Knowledge of the purpose, administration and regulations governing public benefit programs.



**Applicants must meet the Minimum Qualification requirements at the time of filing**

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·       Select the desired job announcement

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

The selection process will include evaluation of applications in relation to minimum requirements as well as evaluation of applicants’ resume and cover letter for desirable qualifications.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications and the knowledge, skills and abilities of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Requests:  Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: all persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: Temporary Exempt 
Issued: December 19, 2017
Micki Callahan, Human Resources Director 
Department of Human Resources 
Recruitment ID Number: TEX-0923-074430 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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