0923 Manager of Families, Youth, Prevention and Rapid Rehousing

Recruitment #TEX-0923-084698


Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

What You'll Be Doing
Under direction of the Deputy Director for Programs, the FYPRR Manager leads the department’s programs specifically targeting families with minor children, and transitional aged youth. They will also oversee significant expansion in programming for pregnant women and for scattered site housing options. The Manager supervises, trains, and evaluates HSH’s multiple FYPRR staff to support a positive team environment. This position is part of HSH’s Leadership Team and works closely with its Directors and Managers to implement HSH’s strategic goals.

The position includes the following responsibilities:

• Plan, organize and manage day-to-day operations of HSH’s FYPRR program portfolio, including supervising multiple Program Analysts and their staff.
• Provide leadership, coordination, and a primary point of contact for internal and external stakeholders.
• Supervise coordinated community outreach and collaboration across the city with multiple city departments and agencies.
• Oversee population-specific citywide policy and coordination efforts.
• Work collaboratively with other divisions and City departments on complex systems and program development.
• Integrate evidence-based practices into program and service delivery.

Supervisorial Responsibilities:
This position will oversee program staff for services provided to families, youth, and scattered-site or prevention clients.

Primary Duties and Responsibilities (other duties may be assigned):
The FYPRR Manager is responsible for performing the following essential job functions:
• Coordinates the HSH implementation of population-specific housing, subsidy administration, shelter programs, and supportive services activities.
• Works closely with the Coordinated Entry team on development and implementation of coordinated systems for families and youth.
• Provides oversight of ongoing program planning activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiatives.
• Contributes to the development and oversees implementation of programs and services in the community for highly vulnerable people experiencing homelessness.
• Coordinates with funders to meet requirements, including preparation of quarterly and annual reports and attendance of mandatory meetings. Participates in and informs Shelter Monitoring and Shelter Grievance Committees.
• Provides direct oversight of population-specific supportive housing, subsidy administration, shelter, and services staffing and contracts within HSH;
• Supports collaboration and information sharing between DPH, HSH, HSA, MOHCD, and other departments, and the agencies or community groups with which they work;
• Develops and monitors Memoranda of Understanding (MOU) and contracts;
• Initiates plans and assignments for each effort;
• Contributes to development of policies, coordinates activities, and implements systems to be used;
• Assesses program efforts, efficiencies, and effectiveness, and helps determine goals and priorities;
• Acts as liaison with outside agencies and their departments/programs, to render advice on population-specific program policies and improve program activities;
• Monitors training quality and technical assistance needs; and
• Monitors the work of and coaches staff to improve performance.
• Evaluates FYPRR procedures, identifies and analyzes problems and issues and may implement and document new procedures within the HSH.
• Assists in developing and implementing operational policies to ensure the efficient operation of programs.
• Oversee the staffing and responsiveness for FYPRR programs for HSH.

Position Type: The position is limited to two (2) years to backfill a leave of absence.

Minimum Qualifications

1. Possession of a Bachelor’s degree from an accredited college or university; AND

2. Three (3) years of full-time equivalent experience performing professional level work analyzing or implementing supportive housing and/or homeless programs in a large public agency or non-profit organization.

Substitution: Possession of a Master’s degree from an accredited college or university in Social Work, Public Policy, or similar may substitute for one (1) year of the required experience.

Additional Desired Qualifications
• Three (3) or more years of program management experience in the field of Homelessness and Supportive Housing.
• Three (3) or more years overseeing housing, interim housing, and services for families and youth with significant barriers to housing stabilization.
• Three (3) or more years of Federal or State grant management experience preferred, including budgeting and monitoring responsibilities.
• Three (3) or more years of experience in a supervisory role.
• Familiarity with HUD and other federal and state funding sources and regulations, and with Medi-Cal/Medicaid funding streams, eligibility, and waiver programs.
• Working knowledge of laws and regulations governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration.
• Demonstrated experience, ability, and skill to communicate effectively orally and in writing; establish and maintain a variety of working relationships; use computers/computer systems; perform and prioritize multiple tasks.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding thisapplication process, please contact Melanie Laman at Melanie.laman@sfgov.org.  Please note that due to the volume of inquiries received, we are unable to provide application status updates.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

The selection process will include an evaluation of applications and an assessment of candidates' relative job-related knowledge, skills and abilities. Only those applicants most closely meeting the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Online application filing deadline will conclude on 3/20/2018. Due to the volume of inquiries we receive, we are unable to give application status updates. While we are not able to reach out to every applicant, you may be contacted after the filing deadline if your skills and experiences are a strong match for the position.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


1. Your application must include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used to determine whether you meet the minimum qualifications.

2. Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at web URL: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

3. Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to present additional material at the time of appointment and/or at a later date.

4. For general information concerning City and County of San Francisco employment policies and procedures, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20

5. For Right to Work policy, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20#identification

6. Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

ISSUED: 3/05/2018


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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