0923 Coordinated Entry System Manager
|Department||Homelessness and Supportive Housing Services|
|Date Opened||2/22/2021 09:00:00 AM|
|Filing Deadline||5/4/2021 5:00:00 PM|
|Salary||$57.63 - $73.55/hour; $9,988.00 - $12,749.00/month; $119,860.00 - $152,984.00/year|
|Job Type||Temporary Exempt|
Applicants are encouraged to apply as soon as possible as this announcement will remain open until a sufficient candidate pool has been attained. The earliest it may close is 5:00 p.m. on Friday, March 5, 2021.
Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time? The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org/.
What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.
Temporary Exempt (TEX), this position is excluded by the Charter from the competitive Civil Service examination process and incumbents are considered “at will” and shall serve at the discretion of the Appointing Officer. This position has an anticipated duration of six (6) months.
What You’ll Be Doing
Under the direction of the Deputy Director for Programs of the Department of Homelessness and Supportive Housing (HSH), the position will be responsible for oversight of the ongoing implementation and continual quality improvement of the San Francisco Coordinated Entry System and Comprehensive Homeless Data Solution called the San Francisco Online Navigation and Entry (ONE) System.
The position includes the following responsibilities:
Supervises a team of analyst staff responsible for quality assurance of the Coordinated Entry process.
Ensures analysts and contractors provide adequate training to community providers on the system.
Maintains excellent relationships with the community of homeless service providers and other key stakeholders in San Francisco.
Facilitates community engagement.
Manages programs, operational activities or projects of Department of Homelessness and Supportive Housing.
Evaluates procedures, identify and analyzes problems and issues, implements and documents new procedures of the assigned section/program.
Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives. Carefully review provider proposals for accuracy and consistency.
Coordinates budget preparations, monitors expenditures and financial reporting for HSH; prepares reports, memoranda, and correspondence; and maintain statistical records.
Implements and closely monitors budget expenditures; provide executive management with an early warning and practical options to potential cost overruns.
Assists in developing and implementing operational polices to ensure the efficient operation of the section or program.
THE IDEAL CANDIDATE
Homelessness and Supportive Housing Services seeks a confident results-oriented leader and manager. The ideal candidate will stay current with best practices and trends in managing homelessness and supportive housing. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, and teamwork are valued.
The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Manager II - Coordinated Entry System Manager role:
Managerial Skill refers to the ability to effectively keep cross functional initiatives on track and ensure accountability on deliverables; design, manage and evaluate programs.
Leadership refers to the ability to influence, motivate, and challenge others, work with authority to identify and define problems, determine methodology, evaluate data, make recommendations with appropriate justification and develop/implement a plan of action.
Decision Making refers to the ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action, exercise independent and good judgment, to follow through on projects and achieve results; demonstrate resilience to setbacks and flexibility to reprioritize and to quickly adapt to changing situations.
Project Management refers to the knowledge of the principles, methods, or tools for developing, scheduling, coordinating and managing projects and resources including monitoring and inspecting costs, work and performance.
Interpersonal Skills refers to the ability to work with a variety of internal and external constituencies, to create, develop, sustain and support external partnerships with important stakeholder groups and community leaders and advisory groups.
Supervision refers to the ability to inspire, motivate and guide others toward goal accomplishments; develop and sustain cooperative working relationships; encourage and facilitate cooperation within the organization and with customer groups; foster commitment and trust; and develop leadership in others through coaching, mentoring, rewarding and guiding employees.
Organizational Skills refers to ability to use time, energy and resources effectively to achieve goals; the ability to meet deadlines, work independently and plan for future projects.
Analytical Ability refers to the ability to collect and synthesize large volumes of materials, and perform complex quantitative and qualitative analytical work.
Computer Skills refers to the ability to use various software applications to research, access, extract and process data and information, and to prepare presentations.
Oral Communication refers to the ability to express information, ideas or facts to individuals or groups effectively, makes clear and convincing oral presentations, listens to others, attends to non-verbal cues and responds appropriately.
Written Communication refers to the ability to prepare comprehensive technical reports, memoranda and analytical summaries.
Possession of a Bachelor’s degree from an accredited college or university; AND
Three (3) years of experience in the complex analysis of programs and policies related to homelessness, including two (2) years of experience managing data systems including data analysis, data system development or Coordinated Entry system development.
Education Substitution: Additional qualifying work experience may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
- Three (3) years of experience supervising staff in direct service and/or analyst positions.
- Two (2) years of experience providing social services to homeless people or other extremely low-income populations in the community.
- Two (2) years of experience managing the public or nonprofit programs serving homeless people or other extremely low-income populations.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Sadia Afandi, by telephone at 628-652-7802, or by email at firstname.lastname@example.org.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.
Final candidate(s) will be invited to take the Supervisory Test Battery (STB). The exam results will be for departmental informational purposes only.
Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.
Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Acting Human Resources Director
Department of Human Resources
Recruitment ID #: 109915
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.
For more information about benefits, please click here.