0923 Manager II, Permanent Supportive Housing Services Manager

Recruitment #TEX-0923-111052

Introduction

Applicants are encouraged to apply as soon as possible as this announcement will remain open until a sufficient candidate pool has been attained. The earliest it may close is 5:00 p.m. on Friday, June 11, 2021.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

Appointment Type
Temporary Exempt (TEX). This is a temporary position that is exempt from the competitive civil service examination process and serves at the discretion of the Appointing Officer. The maximum duration for this temporary exempt appointment is 24 months. The exempt employee must participate and be successful in a Civil Service examination process for this position and be selected through an open competitive recruitment process to be considered for a permanent appointment.

What You’ll Be Doing
This Permanent Supportive Housing Services Manager coordinates the HSH standardization and implementation of social and clinical services at PSH (Permanent Supportive Housing) and provides oversight of entire PSH (over 100 buildings) services including on-site case management, reports, budgets, workplans, staff recruitment, communications, and administrative responsibilities.

The position includes the following responsibilities:

  • Coordinates with DPH (Department of Public Health) and the state to meet funding requirements, including preparation of quarterly and annual reports and attendance of mandatory state and regional meetings.
  • Provides supervision of manager that has direct oversight of HSH staff working at the formerly Direct Access to Housing (DAH) PSH hotels.
  • Provides supervision of manager that has oversight of all housing transfers requested by PSH residents, including reasonable accommodations and safety requests within the entire portfolio of PSH.
  • Supports collaboration and information sharing between DPH, HSH, HSA, and the San Francisco Health Plan (SFHP) program staff, facilities, and the agencies or community groups with which they work.
  • Supports the development and monitors Memoranda of Understanding (MOU) and contracts with property management and other supportive services providers within PSH.
  • Initiates plans and assignments for new services planning efforts.
  • Plans overall supportive services operations and policies using a Housing First philosophy and implements systems to be used by staff and contractors at all PSH.
  • Assesses and re-assesses program efforts, efficiencies, and effectiveness, and determines goals and priorities.
  • Acts as liaison with outside agencies and their departments/programs, to render advice on program services and improve program activities.
  • Monitors staff training quality and technical assistance needs.
  • Monitors the work of and coaches coworkers to improve performance.
  • Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures within supportive services in housing.
  • Coordinates budget preparation, prepares reports, memoranda, and correspondence and maintains statistical records.
  • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
  • Assists in developing and implementing operational policies to ensure the efficient operation of sections or programs.

Minimum Qualifications

Education
Possession of a baccalaureate degree from an accredited college or university.

Experience
Three (3) years of professional experience overseeing, monitoring, and/or coordinating a program providing health and/or human services. One (1) year of which must be focused on providing homelessness and/or housing services.

Substitution
Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to two years). Thirty (30) semester or forty-five (45) quarter units equal one year.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Two years or more of the qualifying experience listed above to have included supervisory experience.
  • Two or more years of Federal or State grant management experience, including budgeting and monitoring responsibilities.
  • Familiarity with Whole Person Care and other Medicaid Waiver programs.
  • Working knowledge of laws and regulations governing Medicaid/Medi-Cal and related public health programs, policies governing contract formulation and management, program planning and evaluation techniques, and budget/grant preparation and administration.
  • Strong oral and written communication skills; ability to establish and maintain a variety of working relationships; ability to deal tactfully and effectively with personnel at all levels as well as the public.
  • Experience managing, administering, and/or coordinating a complex operational section; including experience conducting analyses of operations and creating development plans.
  • Experience analyzing and reporting on operating conditions and problems and recommending appropriate solutions.
  • Familiarity with computers and computer systems; ability to perform and prioritize multiple tasks and prepare and present comprehensive reports.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Jacob Mast, by email at jacob.mast@sfgov.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Final candidate(s) will be invited to take the Supervisory Test Battery (STB). The exam results will be for departmental informational purposes only.

Tuberculosis Screening
Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Issued: 5/26/21
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID #: 111052
HSH/JM/628-652-7803

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

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View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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