1010 Information Systems Trainee

Recruitment #TEX-1010-101964



The Information System Trainee Program is a unique opportunity to join a team of highly motivated, analytical and innovative individuals who will develop professional competence as entry level IS employees with the San Francisco Public Works IT bureau. Individuals selected to join the two-year training program will receive a combination of technical training and on-the-job experience under the mentorship of professional staff at the San Francisco Public Works IT bureau. Demonstrated professional competence and successful completion of the structured training program leads to eligibility to compete for the following position in the civil service system: 1091 IT Operations Support Administrator I.


1. Participate in a structured on-the-job training program and learn to analyze, maintain, troubleshoot and enhance software, information systems and technology networks according to the City’s policies & procedures in the conduct and completion of information systems/technology support work.

2. Attend classroom-style workshops related to information systems support functions during the training program.

3. Perform a variety of information systems support work in the following fields:

a. Information Technology Operations Support: assist in providing technical support for Local Area Networks (LANs) and systems; installing, enhancing and maintaining computers, peripherals, and mobile devices; administering system securities and data transfers; performing and monitoring scheduled job executions, including system and application backups and archiving tasks and maintaining system backups and control records; and troubleshooting and providing end user support.

4. Prepare electronic materials including reports, policies, procedures, and forms.

5. Assist in coordinating information technology tasks; review requests and incidents; track the progress and status of related tickets; participate in the processing and/or escalation of tickets.

6. Perform related duties and responsibilities as assigned.


TEMPORARY-EXEMPT. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing office. This position has an anticipated duration of two (2) years and will not result in an eligible list or permanent civil hiring.

Incumbent will conduct the majority of work at the San Francisco Public Works, 30 Van Ness Ave, San Francisco, CA 94103. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as required.


This position may require the employee to be available after hours, 7 days a week including holidays, to respond to urgent business needs.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


Knowledge of: Basic functions of commonly used personal computer software; database and spreadsheet concepts; common operating systems; and basic statistical concepts.


Ability and Skill to: Communicate effectively orally and in writing; use logic and analysis to solve problems; read and understand professional journals, manuals and literature; and learn a variety of business procedures and processes.


Possession of a certificate in Information Technology from an accredited college, university, vocational training program, community or technical college, ANSI accredited certifier (i.e. CompTIA), or vendor (i.e. Microsoft or Cisco)

-Experience working public sector or in non-profit

-Technical Skills/Experience in the following areas:

-Computer hardware and software Tech Support


-Mobile Device Support and Troubleshooting

-Flexibility to work independently and as a member of a team

-Willingness to step in and contribute

The stated desired qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Raquel Knighten, by telephone at 415-554-6059, or by email at raquel.knighten@sfdpw.org.

Selection Procedures

Interested candidates are encouraged to apply immediately. Additional screening mechanisms
may be implemented in order to determine candidates’ qualifications. Applications will be
reviewed for relevant qualifying education and experience. Only the most qualified applicants
will be invited to participate in the interview process. Applicants meeting the minimum
qualifications are not guaranteed an invitation to the interview process.

The application procedure is in compliance with the Americans with Disabilities Act, if you need
assistance to participate in this recruitment, contact Raquel Knighten at 415-554-6000.
Notification in advance will enable the department and County to evaluate arrangements to
reasonably accommodate your need.

1. MEDICAL EXAMINATION: Prior to appointment, eligible candidates may be required to successfully pass a medical examination to determine his/her ability to perform the essential function of this job.
2. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully complete the
TB testing Process.
classification may require that successful candidates who become eligible for appointment may
be required to go through a background investigation to determine the candidate’s suitability for
employment in this classification. Factors considered in the investigation may include
employment history, use of illegal/controlled substances. Reasons for rejection based on this
investigation may include, but not limited to: applicable convictions, repeated or serious
violations of the law, inability to accept supervision, inability to follow rules and regulations,
falsification of application materials and/or other relevant factors. Failure to obtain and maintain
security clearance may be basis for termination.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.]

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  February 7, 2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1010-101964
San Francisco Public Works (CA HR) / RK / 415-554-6059


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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