1044 Business Continuity Disaster Recovery (BCDR) Engineer

Recruitment #TEX-1044-087881

Introduction

1044 Business Continuity Disaster Recovery (BCDR) Engineer

Appointment Type: Temporary Exempt. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the appointing officer for a duration of up to three years.

Position Description:  Under general direction of the Chief Information Security Officer (CISO), the 1044 IS Engineer - Principal acts as the technical lead responsible for designing, implementing and refining Business Continuity and Disaster Recovery services for the department. These services will include high availability systems and infrastructure, data backup and recovery, primary and secondary IT facilities, asset management, emergency/disaster preparedness, business resumption, incident response, Security Operation Center, and BCDR training and testing.

This position will collaborate with other city departments, public health programs, state and federal agencies, and local public safety agencies to develop BCDR processes while complying with local and state regulatory requirements.

Important and Essential Duties:

1.       Act as senior thought leader for security team to develop and improve security operations and design of solutions to protect computer systems, networks and information assets and minimize downtime.

2.       Collaborates with and influences team, partners, and the organization, and is responsible for solutions across multiple teams/organizations, including but not limited to:

·         Represent DPH as a committee member at city and state level emergency preparedness groups.

·         Work closely with the DPH Emergency Preparedness and Continuity of Operations personnel.

·         Work closely with the City’s security team to develop response and recovery strategies.

3.       Act as point-person for all items related to ongoing architecture compliance including reviewing system integrations, backup strategy, internal practices etc.

4.       Maintain the business impact analysis in order to classify critical assets, data and infrastructure.

5.       Review the department’s strategy for system’s redundancy and resiliency.

6.       Plan, design, test, implement, maintain, and troubleshoot a variety of enterprise backup systems.

7.       Monitor the performance of all backup systems and respond to issues and incidents by troubleshooting to resolve the problem

8.       Ensures that the IT Infrastructure Disaster Recovery Plan support the respective application/business recovery plans by performing business impact analyses and establishing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). 

9.       Routinely develop and update incident response playbooks to ensure response activities align with best practices, minimize gaps in response and provide comprehensive mitigation of threats.

10.   Train operations staff as required

11.    Designs, implements and manages the Disaster Recovery (DR) Test Environment.

12.   Augment Incident Response team to ensure 24/7 coverage and operations.  Must participate in rotating 24/7 on-call schedule, often requiring reporting to various work sites in San Francisco at any time during assigned on-call rotation.

13.   Based on the review of the process and steps taken to remediate an incident, suggest and implement improvements in the environment (such as improving technical controls) and/or improve the incident response process.

14.   Conducts continuous security analysis on network, application, and infrastructure components

15.   Evaluated emerging trends in BCDR and make appropriate recommendations based on industry best practices.

16.   Develop and maintain maturity roadmap, training, metrics and key performance indicators that demonstrate readiness, enable identification of gaps and improve resiliency.

17.   Develop a process for root cause analysis in order to minimize the risk of repeating issues.

18.   Prepare standard operating procedures and scope of service documents.

19.   Establish and maintain good working relations with department personnel, staff, vendors, peers, and management.

20.   Analyze and recommend procedures consistent with departmental directives, policies and regulations.

21.   Direct, prepare and maintain system and user documentation and training materials.

22.   Assist in developing written policy governing Business Continuity/Disaster Recovery and Risk Management.

23.   Demonstrates competence in preparing simple budgets, contract management and interaction with purchasing and financial staff.

24.   Perform related duties and responsibilities, as required.

About the Department

The San Francisco Department of Public Health (SFDPH) is the largest department within the City and County of San Francisco. With an annual operating budget of $2.2 billion, SFDPH employs over 8,000 people, and contracts for more than $400 million in community-based services.

The San Francisco Department of Public Health is an integrated health department with two major divisions to fulfill its mission of protecting and promoting the health of all San Franciscans:

  • The San Francisco Health Network (SFHN) includes top-rated hospitals, clinics and programs that provide medical, mental health, and substance abuse services to over 100,000 individuals. SFHN includes Zuckerberg San Francisco General Hospital, the only local Level 1 Trauma Center for San Francisco and Laguna Honda Hospital and Rehabilitation Center, the largest public skilled nursing facility in the Country; and
  • The SFDPH Population Health Division (PHD), which earned public health accreditation in 2017, carries out traditional and mandatory public health functions such as: consumer safety activities; health promotion and prevention; inspections of food, alcohol, and cannabis businesses; promote improved air and water quality; promote pedestrian safety; HIV prevention, research and surveillance; TB prevention and treatment; Emergency Medical Services; and analysis of community public health data.

SFDPH’s central administrative functions, including finance, human resources, information technology, and policy and planning, support and promote integration between SFDPH’s two divisions. The SFDPH is committed to providing quality health care and public health services to all San Franciscans regardless of immigration or insurance status.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desired Qualifications:

  • Certified Business Continuity Professional (CBCP)
  • Certification of Business Continuity Instituter (CBCI) 
  • Certified Information Systems Security Professional - CISSP

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are ONLY being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

• Select the desired job announcement

• Select “Apply” and read and acknowledge the information

• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

• Follow instructions on the screen

 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

If you have any questions regarding this recruitment, please contact the exam analyst, Thomas Duda, at 415-554-2916, or thomas.duda@sfdph.org.

 

Applicants are encouraged to apply as soon as possible as this continuous announcement can close at any time. Applications received by March 29, 2019 will receive first consideration.

Selection Procedures

Departmental Review:   The selection process will include an evaluation of applicants in relations to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  

Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.


Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.


Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Exam Type: Exempt
Issued: March 11, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1044-087881
Position Number: 01138873 
DPH/TD/415-554-2916

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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