1053 IS Business Analyst-Senior

Senior Business Analyst – Online Navigation & Entry (ONE) System

Recruitment #TEX-1053-076268


 Department of Homelessness and Supportive Housing


Job Description

Senior Business Analyst – Online Navigation & Entry (ONE) System

Class 1053 – IS Business Analyst-Senior


APPOINTMENT TYPE:  Temporary Exempt.  This position is a temporary position exempt from the competitive civil service examination process and serves at the discretion of the Appointing Officer.  The maximum duration of this temporary exempt appointment is three years.


Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website:  http://dhsh.sfgov.org/


What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.


What you’ll be doing:

Under the direction of the Coordinated Entry System Manager, the position will be responsible for providing implementation support and systems integration support for the San Francisco Online Navigation and Entry (ONE) System. This position is an excellent opportunity for an exceptional business analyst to collaborate extensively with a diverse team to build the capacity of the ONE System, a key initiative of the Department of Homelessness and Supportive Housing.

The business analyst will perform a needs assessment of the technical capacity and needs of HSH and community partners, ongoing homelessness and supportive housing provider technical assistance, and problem solving.  This position may supervise junior analysts and other staff members responsible for work on the ONE system.

The ONE System will be the single Software-As-a-Service (SAAS) comprehensive secure data solution for Coordinated Entry and client-level programmatic data on homelessness for the City.  The ONE System will operationalize comprehensive written standards for prioritization and placement of homeless families, youth and individuals into housing, temporary residences, and services.

This position will conduct an on-going needs analysis of HSH staff, and community partner needs to maximize the effectiveness of the ONE System in the community, including collaborating with partners to develop new requirements for the ONE System to meet the needs of partner agencies, and providing oversight for customization and data integration projects led by the SAAS System Administration vendor.

This position will be responsible for serving as the key HSH informant on the business processes of the ONE System, including:

1.       Leading the Collections Requirement Phase

2.       Leading the Requirements Analysis Phase

a.       Work with End Users, vendor and Management to analyze business requirements

b.      Identify opportunities for improvement

c.       Work with vendor to map requirements

2.       Supporting the System Design Phase

3.       Leading the User Testing Phase: Supporting the User Transition Phase: Execute the Unit, End to End (Integration) and UAT (User Acceptance)  Test Plans

4.       Supporting Operational Processes


Minimum Qualifications:

1.       An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND

2.       Three (3) years experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.



Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications:

·         Bachelor’s degree or higher in computer science or a closely related field from an accredited college.

·         Excellent written and oral communication skills, including experience conveying complex information in writing and experience providing trainings to an audience of diverse adult learners.

·         Strong knowledge of practices and principles of design, development, and management of Commercial Off the Shelf (COTS) Systems

·         Knowledge of practices and principles of project management

·         Familiarity with Homeless Management Information Systems (HMIS) including the best practices for HMIS data quality, user engagement, and using HMIS to manage program and system performance

·         Experience with staff supervision, including experience supervising analysts, trainers and administrative personnel

·         Experience with Coordinated Entry for homeless persons, housing first and other best practices in the field of homelessness

·         Experience with public meetings, community engagement and change management in the field of homelessness or closely related fields

·         Experience training homeless and supportive housing service providers, property managers and nonprofit management staff in new business practices.


How To Apply

To apply, you must complete the online application and include your resume and cover letter summarizing your experience in relation to the essential duties of this position.


To submit resume using the online application:

  • Select the “Resume” tab in the online application
  • Follow instructions given on screen.

To submit cover letter using the online application:

  • Select the “Other” tab in the online application
  • Choose “Upload” as your method of submittal
  • Click on “Upload Attachment”
  • Follow instructions given on screen.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


Select the desired job announcement

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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