1053 - IS Business Analyst - Senior - HSA

Recruitment #TEX-1053-100473

Introduction


This announcement has been reissued to allow for additional applications.  Applicants who already applied under Recruitment TEX-1053-100473, issued on December 3, 2019 will be included in the application pool and need not reapply.  


APPOINTMENT TYPE

This Temporary Exempt (TEX) Category 18 position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. Duration of this appointment shall not exceed 36 months (in 6 month increments).

WHO WE ARE

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.

WHAT WE DO

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance.

POSITION DESCRIPTION

You will be joining a team of business analysts responsible for supporting the agency’s computer systems used to administer public assistance benefits such as CalFresh, Medi-Cal, CalWORKs, and General Assistance. Under general supervision, the focus of this position is to oversee the more difficult and complex aspects of the systems development cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may serve as the primary Management Information Systems (MIS) resource for an organization with a complex system.

In addition, the agency is preparing to migrate to a new welfare eligibility system.  You will be performing various aspects of the systems development life cycle, which may include needs analysis, feasibility analysis, project planning and management, testing, conversion, training and implementation. 

ESSENTIAL DUTIES


1. Analyzes, maps, and redesigns business processes for CalWIN, MyBenefits, CalWIN, EBT and other application system to ensure that operations are compatible with the CalSAW system.
2. Provides technical support of application systems.
3. Prepares project proposals to enhance existing systems or develop new systems. Reviews current business practices and recommends changes to ensure successful conversion to the new system.
4. Manages projects through the software development life cycle.
5. Implements the CalSAW system and related ancillary systems, and supports post-implementation activities.
6. Conducts impact analysis and feasibility studies on how county-specific ancillary systems will be affected.
7. Interfaces with users to determine system needs and requirements; instructs users on newly implemented systems; defines system requirements.
8. Prepares, or assists business units in preparing service requests to implement system changes; determines level of effort required and the cost of implementing service requests; prioritizes requests. Provide defect dispute resolution when needed.
9. Supports data cleansing, pre-conversion, and conversion activities.
10. Coordinates outside vendors and contractors to complete projects and service requests; defines, assigns, and evaluate their work.
11. Determines security levels for systems to ensure data integrity.
12. Supports end-user training including creation of training materials.
13. Represents San Francisco in state and consortia-level design sessions, user labs, workgroups and meetings, and communicates status updates to internal and external stakeholders.

Minimum Qualifications

Education:


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. 

AND


Experience:


1. Three (3) years in the information systems field experience, including system analysis, business process design, development and implementation of business application solutions or IT project management.


Substitution:


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Desirable Qualifications:


1. Experience with statewide automated welfare systems (e.g., CalWIN, C-IV, and LRS)

2. Knowledge of public assistance programs.
3. Experience with change management, communication, and end-user training related to implementation of large IT projects requiring significant change to business processes and systems.


Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

**Applicants must meet the Minimum Qualification requirements at the time of filing**

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:

Verification Guidelines: https://sfdhr.org/information-about-hiring-process

Education Verification, including verifying foreign credits or degree equivalency: https://sfdhr.org/how-verify-education-requirements%20

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

·         Select the desired job announcement (TEX-1053-100473)

·         Select “Apply” and read and acknowledge the information

·         Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·         Follow instructions on the screen

 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

 

You can also watch this video for further assistance with our online application system:

 

http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415-557-5453, or by email at tamara.ranney@sfgov.org.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Notes: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional selection procedures to make final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

COPIES OF APPLICATION DOCUMENTS:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

CLERICAL ERRORS:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

REASONABLE ACCOMMODATION REQUEST:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

DRIVER’S LICENSE REQUIREMENT:

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

RIGHT TO WORK:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: Temporary Exempt - TEX

Issued: December 3, 2019, Reissued:January 17, 2020

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-1053-100473

HSA/ TR / 415-557-5453

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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