1054 IS Business Analyst-Principal

Recruitment #TEX-1054-103526


This announcement has been extended to accept additional applications.


This Temporary Exempt (TEX) Category 18 position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. Duration of this appointment shall not exceed 36 months (in 6 month increments).



The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.



We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance.



Human Services Agency is seeking a seasoned Business Analyst with project management experience in application development to assist with organizing and managing multiple Information Technology related projects. The candidate would act as a liaison between the I.T. Department and end users to ensure all projects are clearly tracked and reported on. The individual would help identify areas where business process redesign may be needed, where automation / technology would improve processes and efficiency, and identify areas where key decisions are needed to move forward. In addition, the candidate would need to be able to identify risks, document requirements, translate requirements and / or user stories into functional requirements, and provide periodic status updates on every project including key milestones, risks and issues.


·       Assigns, reviews, and participates in the work of less experienced staff on projects.

·       Monitors progress of project tasks.

·       Ensures that appropriate policies and procedures are followed on projects.

·       Analyzes and recommends procedures consistent with departmental directives and policy regulations that are developed by higher-level management staff.

·       Determines allocation of resources and installation schedules; prepares feasibility studies; determines operating characteristics and requirements.

·       Analyzes and resolves complex system problems; develops and implements modification as necessary; prepares special reports; maintains records of system documentation.

·       Analyzes and evaluates existing complex systems for cost effective and efficient operation and recommends modifications; prepares feasibility studies; monitors technical design in relation to system changes; gathers requirements and general information regarding users business needs relating to new developments or enhancements.

·       Identifies opportunities for improvements in business processes through automation; makes recommendations for new procedures and applications.

·       Consults on special requests for information and reports.

·       Assists business end users with determining the issue they are trying to solve when users present their recommended solution; identify areas where business process change is recommended and help drive conversations and decision making; provides advice and recommendations to meet user needs.

·       Coordinates system related activities with other departments for multi-departmental system projects.

·       Manages complex systems; plans, analyzes, and develops new systems; develops enhancements to systems; develops conversion plans; moves data from one system to another.

·       Develops implementation and training plans as well as delivers training when needed.

·       Reviews plans for software, hardware, and telecommunications equipment and services; prepares specifications; oversees request for proposal process. 

·       Assures proper planning, documentation, development, testing, training, and implementation of systems to meet end user requirements; manages system maintenance activities.

·       Manages and monitors progress of contractors and vendors; facilitates contract payments.

·       Sets scope, boundaries, and objectives for system functions interfaces based on departmental needs.

·       Analyzes regulatory rules and regulatory issues for their impact on current operations.

·       Provides advice on the functionality of new programs and compatibility of modifications to ensure user needs are met.

·       Gathers and prioritizes business analysis requirements, identifies areas of business process change; analyzes information collected and identify potential options for solutions including non-technical solution.

·       Translates requirements into functional requirements.

·       Assists business end users with determining the issue they are trying to solve when users present their recommended solution; identifies areas where business process change is recommended and help drive conversations and decision making.

·       Leads application development projects, creating schedules, identifying and tracking project risks, issues, and decisions. Reports findings to different levels of management and project teams.

·       Manages vendor proposals, communication and relationships.

Minimum Qualifications


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].



Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.



Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.



In addition to the Minimum Qualifications above, applicants must have the following experience in order to qualify:

The below minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.


1. Five (5) years of recent and verifiable experience in managing application design and development projects.




2. Five (5) years of recent and verifiable experience in information system business process design. 

Experience under minimum qualifications and under special conditions #1 and #2 above can be gained concurrently.



Experience working in a government setting.

Quality Assurance experience:

Experience creating and executing test plans.

Experience writing test scenarios.

Experience writing test cases.

Experience writing training materials.

Experience delivering end user training on new applications and/or new enhancements to the existing applications.

Competency with the following tools:

·       MS Word

·       MS Excel

·       MS Project or other project management tool

·       Visio


**Applicants must meet the Minimum Qualification and Special Conditions requirement by the final filing date unless otherwise noted. **


Note: Applicants who meet the minimum qualifications and special conditions are not guaranteed to advance through all of the steps in the selection process.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:

Verification Guidelines: https://sfdhr.org/information-about-hiring-process

Education Verification, including verifying foreign credits or degree equivalency:

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


·       Select the desired job announcement (TEX-1054-103526)

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


You can also watch this video for further assistance with our online application system:




Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at 415-557-5856, or by email at john.c.kraus@sfgov.org.

Selection Plan

The selection process will include evaluation of applications in relation to minimum qualifications of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Notes: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. The department may administer additional selection procedures to make final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.


Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.


If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.



Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  


Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.



May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions



Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation



Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license



All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification


Exam Type: Temporary Exempt - TEX

Issued: June 12, 2020

Extended: June 26, 2020

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-1054-103526

HSA/ JK / 415-557-5856


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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