1091 IT Operations Support Admin I, 311

Customer Service Center

Recruitment #TEX-1091-067186


Appointment Type: Temporary-Exempt (TEX), As Needed Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Are you a student, recent graduate or just looking for part-time, as needed work?  Are you interested in expanding your IT skills and experience?  If so, this is the role for you! This is a great opportunity for someone looking to get extensive hands-on experience and build their resume.

The San Francisco 311 Customer Service Center has a vacancy for a temporary-exempt as needed IT Support Administrator. The candidate will work under general supervision and as a member of the SF311 technology team.  Staffed 24 hours a day, 7 days a week, the 311 Customer Service Center connects callers to a staff of trained customer service agents who function as the customer services representatives for all City departments. The goal of the 311 Customer Service Center is to improve the exchange and sharing of information between City government and the public it serves, as well as among City departments.

Under general direction of the 311 Customer Service Center IT senior staff, the IT Support Specialist essential functions and responsibilities include:

  • Assist users with logins, passwords and file and application access
  • Troubleshoot workstation, printer, network and server issues
  • Manage and maintain inventory, storage areas and server rooms
  • Install hardware and software, monitor job executions and backups
  • Maintain documentation of assets and procedures
  • Participate in Disaster recovery planning, testing and implementation
  • Performs other related duties as assigned  

During the swing shift, the IT Support Administrator will be the first point of contact for any of about 50 employees who require desktop support for their Windows based systems and java-based applications. The incumbent will continue operations started during the day shift and perform tasks best left for hours of less operational impact to the center’s 24x7 environment.  The normal schedule will be 18 to 20 hours per week, between the hours of 3pm and 11pm, up to a maximum of 1040 hours.

Nature of Work:

  • Moderately physical in that the activities performed are of an administrative nature
  • Occasionally be required to lift and carry up to 35 pounds, bend or crawl under desks, use common tools
  • The noise level exposure is moderate in that it functions in an open office setting with computers and call takers answering calls 24x7
  • There is no travel required for this position

Minimum Qualifications

Requires an Associate’s Degree from an accredited college or vocational program in computer science, information systems or a closely related field.

Six (6) months of experience in electronic data processing and related applications.
Additional experience as described above may be substituted for the required degree on a year-for-year basis.  Thirty (30) semester units or forty-five (45) quarter units equal one year.


  • Work independently with minimal supervision and as a member of a team
  • Communicate effectively orally and in writing
  • Use logic and analysis to solve computer and systems problems
  • Establish and maintain effective working relationships

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Applicants MUST include a cover letter together with the application that describes their experience related to:

  • Installation, maintenance, expansion and upgrading of software, hardware, networks, desktops, peripherals
  • Broad based technical, operational and analytical problem solving
  • General knowledge of common operating systems
  • Information technology methods and procedures

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  Resumes will not be accepted in lieu of completing the City and County of San Francisco application.

Interested candidates are encouraged to apply immediately.  If you have any questions regarding this recruitment or application process, please contact Angie Ignao, at (415) 554-6107, or via email to: angie.ignao@sfdpw.org.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Application and cover letter will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those qualified applicants who most closely meet the needs of the department will be invited to continue in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents
Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Issued: 3/10/2016
Recruitment ID: TEX-1091-067186
GSA HR/AI – (415) 554-6107



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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