1233 EEO Programs Specialist

Recruitment #TEX-1233-100500



APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The duration of the appointment shall not exceed 36 months

San Francisco Public Utilities Commission (SFPUC) 

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, inclusiveness and commitment to the environment. To learn more about our organization, please visit our website at www.sfwater.org.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

The San Francisco Public Utilities Commission (SFPUC) EEO and ADA/FEHA Programs Division

The EEO & ADA/FEHA Programs Division is the SFPUC’s central resource on equal employment opportunity and reasonable accommodation matters. The division investigates EEO claims for SFPUC employees including those in San Francisco and occasionally at other SFPUC facilities in the Bay Area and Northern California. The division provides critical EEO training for employees, helps find reasonable accommodations for disabled employees under the Americans with Disabilities Act (ADA), and helps SFPUC divisions, departments, bureaus, and units understand the complex array of rules and policies related to EEO and ADA/FEHA matters available under local, state, and federal law.

What you’ll be doing:

You will become well-versed and highly capable in all aspects of EEO policy and investigation and the reasonable accommodation process.
You will handle EEO complaints and enforce City and SFPUC policies, as well as local, state, and federal law, and you will assist SFPUC employees who require reasonable accommodations for disabilities under the Americans with Disabilities Act (ADA) and Fair Employment & Housing Act (FEHA).

Position Description:

Under general supervision, performs professional activities in the areas of monitoring, program planning, evaluation and implementation of the San Francisco Public Utilities Commission’s Equal Employment Opportunity (EEO) program. Assists in development of long-term diversity and inclusion planning. Investigates employee and applicant discrimination, harassment, and retaliation complaints as well as processes reasonable accommodation requests for pursuant to the Americans with Disabilities Act (ACA) and California Fair Employment and Housing Act (FEHA). This is the professional journey-level position in the EEO series.

Duties of EEO Specialists:

1. Conduct the investigation of discrimination, harassment, and retaliation complaints filed directly by individuals or through governmental agencies by applying mediation and investigation techniques in consultation with the SFPUC EEO & ADA/FEHA Programs Manager, the City Attorney’s Office, and the City’s Department of Human Resources.

2. Interpret and explain Federal, State, local and other policies and procedures on equal employment opportunity in response to inquiries from employees, applicants and the public.

3. Develop, design, coordinate, and provide technical assistance and deliver training programs for departments in EEO, sexual harassment and prevention training, Americans with Disabilities Act (ADA), workforce diversity, and other areas as necessary.

4. Participate in developing and amending EEO policies and procedures pursuant to local, state, and federal laws including Title VII, Genetic Information Non-Discrimination Act (GINA) and ADA/FEHA

5. Assist in the compilation of periodic reports of the SFPUC’s workforce by collecting, compiling and analyzing data (applicant flow, referral and appointment, workforce composition and demographics data) pertinent to EEO.

6. Provide technical assistance to SFPUC divisions, departments, bureaus, and units on ADA/FEHA issues in compliance with Federal, State and local laws.

7. Assist in recruitment, data collection and in the development, processing and transmittal of information regarding equal employment opportunity work force diversity.

8. Monitor departmental compliance with Federal, State, and local EEO laws, regulations and guidelines.

9. Reviews, evaluate, and process employee and applicant reasonable accommodation requests in compliance with Federal, State, and local EEO laws, regulations and guidelines.

 We’re looking for someone who:

  • Thinks critically to make decisions - You will frequently need to process conflicting information and make decisions about next steps under deadlines.
  • Hits the ground running and keeps pace with the team.
  • Can keep all the plates spinning - You will be handling multiple cases or complaints simultaneously, and you may be asked to help with additional projects and activities.
  • Is analytical - You’ll take in and coalesce information from multiple sources.
  • Has excellent writing skills – You need to be able to synthesize and concisely explain information and conclusions to a variety of audiences, so you’ll need to write well and know how to write differently depending on your audience.
  • Keeps cool - EEO issues can be highly emotional and stressful, so you have to be able to not only control your own emotions and reactions but manage those of others.
  • Is an exceptional communicator - Whether it’s an e-mail, report, or presentation, you have to be clear in your communication.

A few reasons you might love this job:

  • Your work will directly impact people's lives.
  • You will be challenged daily.
  • You will work with a great team of people who are passionate experts in their fields.
  • You will have opportunities to develop your knowledge, skills, and abilities.
  • You will work in a department with integrity, which trusts, engages, and values its employees.

 Equal Employment Opportunity:
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

Possession of a baccalaureate degree from an accredited university or college.

One (1) year of professional human resources experience in one or more of the following activities: EEO, employee and/or labor relations, or human resources operations.

Additional experience as described above may be substituted for up to two (2) years of the required degree on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one (1) year.

Possession of a Law degree or Master’s degree in Public Administration/Public Policy, Personnel Administration, Human Resources Management, or Business Administration may be substituted for one (1) year of experience.


Possession of a valid Class C Driver License.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

· Select the desired job announcement

· Select “Apply” and read and acknowledge the information

· Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

· Follow instructions on the screen

Need help completing the application?

Computers are available for the public from 8:00 a.m. to 5:00 p.m., Monday through Friday, to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter. To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply. You should retain the confirmation email for your records. Failure to receive the email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Brandon Bradley, by telephone at 415-554-1667, or by email at BBradley@sfwater.org.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification.

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: October 18, 2019
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: TEX-1233-100500
PUC/BB (415) 554-1667 (01145052, 01145053) 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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