1241 Human Resources Analyst - HSA

Recruitment #TEX-1241-902524



This announcement has been amended and extended to reflect changes with the announcement close date.  Applicants who already applied under Recruitment TEX-1241-902524 during the filing period December 13, 2017 through December 26, 2017 need not reapply and will be included in the applicant pool.

12/19/17: Extended application deadline to December 26, 2017

12/26/17: Extended application deadline to January 9,2018


APPOINTMENT TYPE: Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-17 and serves for a limited term, at the discretion of the Appointing Officer. This Temporary Exempt Category 18 Appointment is limited to three (3) years in six-(6) month increments.

***The Human Services Agency has two (2) Temporary Exempt 1241 Human Resources Analyst opportunities.  One is in the Examinations and Classification (Exams) Unit and the other is in the Employee Labor Relations (ELR) Unit.  At the hiring managers’ discretion, submitted applications may be considered for one or both Units.

With a staff of approximately 2,200 employees, San Francisco’s Human Services Agency (HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Childhood Education joined the Agency in 2014. The Agency retains two commissions and two department heads.

We provide a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

POSITION DESCRIPTION – Examinations and Classification Unit

Under direction, the Human Resources Analyst performs a full range of journey-level departmental human resources duties including but not limited to: performing selection and on-boarding activities; providing consultation and support for departmental managers and supervisors on human resources-related issues; and interacting with employees, job seekers, and other City and County of San Francisco operating departments.


  1. Provides advice, consultation and information to departmental managers and supervisors, employees, the Department of Human Resources (DHR) and other jurisdictions regarding Position Management as it relates to organizational structures, budgetary issues and related personnel policies and procedure issues.
  2. Analyzes requests for human resources related information and procedures, and provides timely and correct information and referrals.
  3. Interprets and applies relevant contract provisions, including compensation, seniority and/or probationary status provisions, to advise departmental representatives, employees and job seekers of appropriate status.
  4. Advises departments, employees and general public regarding applications of Civil Service Commission (CSC) rules, relevant charter provisions, HSA policies and administrative regulations, administrative codes, and relevant federal and state guidelines relating to all aspects of selection and employment including the Americans with Disabilities Act (ADA), Federal Guidelines on Employee Selection, the Family Medical Leave Act (FMLA), and Collective Bargaining Agreements.
  5. Generates ad hoc reports and statistics for presentations and upper management analysis using Microsoft Access, Excel, and PowerPoint, and Adobe Professional.


The 1241 Human Resources Analyst will use their knowledge of rules, regulations, and laws pertaining to labor relations and their skills in applying conventional fact-finding, analytical, and problem solving methods to evaluate facts, identify issues, report findings, and recommend appropriate action. This role involves public contact (e.g., in-take meetings), extensive writing (e.g. reports, correspondence), and occasional travel within the City.


  1. Provides information to departmental representatives, labor organizations, managers, employees, applicants, other agencies and the general public; interprets and explains human resources rules and policies; investigates allegations/complaints of unfair employment practices; and represents employing department on human resources matters before boards and commissions and in meetings with other departments.
  2. Investigates and responds to appeals or protests of human resources decisions and/or procedures; and prepares and submits reports to the Civil Service Commission and may present the case before the appellate body, hearing officers or arbitrators.
  3. Interprets and administers provisions of memoranda of understanding (MOU); implements pay provisions of arbitration awards, mediated and grievance settlements; and reviews, analyzes, and processes requests for special pay premiums in accordance with provisions of multiple memoranda of understanding.
  4. Prepares written materials including letters, reports, memoranda, and forms with the aid of a computer.
  5. Carries out, interprets, explains, and enforces existing policies, methods and procedures relating to labor relations matters.
  6. Participates in the collective bargaining process by conducting research; preparing comparability analyses and various reports in support of negotiation and arbitration.
  7. Gathers, prepares, compiles, reviews, and maintains important personnel information, reports, and records.
  8. Makes regular contact with candidates, employees, employee representatives, department heads, other agencies, and personnel at various levels to furnish and obtain information.
  9. Administers requests to fill position, employee transfers, post-referral, hiring, appoint, onboarding and layoff processes; interviews and examines candidates; administers employee discipline.
  10. Negotiates resolutions to grievances; investigates complaints of serious employee misconduct and complaints; enforces MOUs to ensure consistent departmental compliance with provisions, and; acts as a Skelly officer in employee disciplinary hearings.
  11. Collects and analyzes data to determine important/essential duties and position allocation criteria; and interviews employees and supervisors to elicit and/or clarify job information and organizational relationships.

Minimum Qualifications


Possession of a baccalaureate degree from an accredited college or university,


One (1) year of professional human resources experience in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.

Education Substitution - Verifiable professional human resources work experience in one or more of the following areas may substitute for up to two years of the required education on a year-for-year basis: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations. (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college coursework.)

Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for the one (1) year of required professional experience.


  • Experience in MS Word and Excel, including the use of pivot tables, lookup functions and other formulas, visual basic, and mail merge
  • Experience working with raw data, performing data cleanup and analysis, and preparing reports

For Labor Relations:

  • One (1) year of labor relations experience


**Applicants must meet the Minimum Qualification requirements at the time of filing**

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·       Select the desired job announcement

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst Ivy Yeung by telephone at 415-557-6205 or by email at ivy.yeung@sfgov.org.

Selection Plan

The selection process will include evaluation of applications in relation to minimum requirements.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications and the knowledge, skills and abilities of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Requests:  Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: all persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: Temporary Exempt 
Issued: December 13, 2017
Micki Callahan, Human Resources Director 
Department of Human Resources 
Recruitment ID Number: TEX-1241-902524 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps