1310 Public Relations Assistant

Recruitment #TEX-1310-110754


1310 Public Relations Assistant
San Francisco Public Utilities Commission 
Recruitment #TEX-1310-110754 

Appointment Type, Duration and Location: 
This is for a Temporary-Exempt (TEX), Full-Time position not to exceed three (3) years. This position is excluded by the Charter from the competitive civil service examination process, is considered “at will” and shall serve at the discretion of the appointing officer. The position is located in San Francisco.

About the San Francisco Public Utilities Commission (SFPUC) 
SFPUC’s mission is to provide customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and that sustains the resources entrusted to our care. We are comprised of three essential 24/7 service utilities: Water, Wastewater and Power. We provide retail drinking water and wastewater services to San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco's municipal departments. Headquartered in San Francisco, we have about 2,300 employees working in seven counties with a combined annual operating budget of over $700 million. 

Project Information: Sewer System Improvement Program & Wastewater Enterprise - Communications Support

The Mission of our Wastewater Enterprise (WWE) is to operate and maintain the City's water pollution control plants, pumping stations and collection system to protect public health and the environment. The WWE maintains 1,900 miles of sewer mains and lateral and 27 pump stations that collect sewage and storm water, moving the wastewater to the three treatment plants for treatment and discharge to the San Francisco Bay and Pacific Ocean.

The Sewer System Improvement Program (SSIP) is a citywide investment to upgrade our aging sewer infrastructure to ensure a reliable, sustainable and seismically safe sewer system now and for generations to come. Phase 1 of SSIP includes 70 projects across the City worth $2.9 billion. These projects are in various stages, including planning, environmental review, detailed design, land acquisition, site preparation, property owner right-of-way negotiations, partner agency permitting coordination, pre-construction and construction across the City. The SFPUC provides overall Program communications support and outreach to raise awareness and educate the public about the challenges faced by our aging sewer system, as well as specific project-level outreach and engagement to interested and potentially impacted stakeholders. One important goal of these outreach efforts is to provide meaningful and timely engagement with the communities in which we operate and where our projects may impact residents, merchants and other stakeholders.  

Position Information: 
Under general supervision, the Public Relations Assistant provides general support to the overall SSIP communications team including but not limited to:  ongoing and upcoming outreach activities; assists in the preparation of informational materials and reports; prepares and distributes information through press releases, meetings, workshops, briefings, presentations, surveys and reports; assembles material for files; staffs community events and project meetings; responds to inquiries; and conducts grassroots outreach to engage with stakeholders where they are most comfortable. 
The position will participate in the development and implementation of outreach activities related to the planning, environmental review, design and construction phases of SSIP Phase 1 projects, including those resulting from the Collection System Plan and future phases of the SSIP. 
Duties include, but are not limited to the following:
  • Provide communications and outreach support for sewer system construction projects in San Francisco; 
  • Contribute to the development of strategic communication plans and implementation strategies for a wide variety of program and project needs, including drafting plans, developing timelines and tracking evaluation metrics to enhance public engagement and outreach outcomes for the agency;
  • Support the SFPUC with general communications and community engagement for SSIP program and projects as needed, including crisis communications and media/social media engagement; 
  • Support the SSIP program and projects with stakeholder engagement through development of collateral materials and attendance at events, meetings, and tours; 
  • Develop and maintain SSIP project contacts lists and utilize the SFPUC Sales Force and SharePoint systems to send, track and analyze outreach campaigns related to SSIP program and projects;
  • Develop written materials for a wide variety of audiences in multiple formats, with a particular focus on translating technical information into simple, engaging and accessible language;
  • Respond to requests from other departments and organizations for presentations, briefings and tours, and response to constituent requests for information regarding SSIP program and projects;
  • Coordinate and provide outreach and communication for joint efforts between SFPUC, SFMTA, SF Planning, SF Arts Commission, Public Works and other City and water industry agencies as they relate to SSIP program and projects; 
  • Support and assist with engaging non-English and limited English proficiency communities throughout San Francisco;
  • Respond to customer inquiries and complaints related to SSIP program and projects and track and report on status as needed;
  • Participate in planning for and attending outreach events and activities, including possible evening and weekend events.
Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:
  • Possession of a baccalaureate degree from an accredited college or university with major course work in public relations, journalism, English, mass communications, public administration, public policy or a related field. 
Substitution: Professional experience in public affairs, public information, editorial, newspaper, magazine, radio, television, public relations, social media, digital engagement, advertising or similar work involving collection and dissemination of news and information may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
  • Experience working directly with Salesforce CRM and SharePoint 
  • On-camera media experience
  • Experience using analytics to develop social media and media campaigns 
  • Fluent in Spanish or Chinese 
  • Experience developing and producing videos for informational, promotional or marketing purposes, including development of scripts, storyboards, video editing and other aspects of video production 
  • Working knowledge of how a combined sewer system operates 
  • Experience working with multicultural communities
  • Experience giving tours or presenting in an educational environment
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. 

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.  

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. 
Visit http://www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

We communicate by e-mail.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Word of advice:
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tina Siu, by email at TiSiu@sfwater.org.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying) 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position. 

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities 

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: April 12, 2021
Carol Isen, Human Resources Director 
Department of Human Resources 
Recruitment ID: TEX-1310-110754 (#01147751)
PUC/LM/TS (415) 554-1659


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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