1312 Public Information Officer

Recruitment #TEX-1312-096384

Introduction

1312 Public Information Officer

San Francisco Public Utilities Commission

Recruitment #TEX-1312-096384

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org. 

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process. 

PROJECT NAME: Power Enterprise Communications and Branding Support

Project Description: The Power Communications team works across CleanPowerSF and Hetch Hetchy Power programs, and we are responsible for customer notifications, public events, social media, traditional media, community engagement, marketing, advertising, and other diverse functions. The 1312 Public Information Officer will create content, manage logistics, and perform analytical functions to support the entire Power Enterprise. 

POSITION DESCRIPTION

Join our dynamic, passionate team and help build the future of clean energy! The SFPUC is expanding access to clean energy for all San Franciscans through its CleanPowerSF and Hetch Hetchy Power programs. We currently serve about 80% of the electricity demand in San Francisco and we are looking for a detail-oriented, well-organized marketing and communication specialist to help us retain customers, communicate and market key program elements, create information and education materials, conduct market research, and provide work with our customers and stakeholders.

Essential functions:

  • Create and maintain a content calendar for SFPUC energy initiatives.  Develop content for SFPUC newsletters, provide updates for stakeholders’ and partners’ content platforms (i.e., Board of Supervisors bulletins, neighborhood blogs, and advocates’ newsletters).
  • Create copy for marketing collateral and advertising campaigns, contribute to strategic planning initiatives.
  • Conduct analyses and create reports on marketing and communications efforts using Excel, Salesforce, Eventbrite, Google Analytics, Microsoft Dynamics (MS Dynamics), and other analysis tools.
  • Reorganize, rewrite, and maintain Power Enterprise content for the SFPUC, including CleanPowerSF program website and SFPUC’s Power web section.
  • Manage schedules and logistics for SFPUC booths and tables at a wide variety of events including fairs, festivals, movie screenings, informal education, receptions, corporate events, and neighborhood group presentations.
  • Serve as a spokesperson for the SFPUC Power Enterprise (including CleanPowerSF, renewable energy projects, energy efficiency initiatives, energy service on Treasure Island and in Hunters Point Shipyard and the City’s streetlights) to media, neighborhood groups, City departments, advisory committees, and other key stakeholders.
  • Be the “voice” of Power at the SFPUC by producing content for Twitter, Facebook, NextDoor, LinkedIn, and other social media platforms.

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Education:

1. Requires possession of a baccalaureate degree from an accredited college or university with major course work in public relations, journalism, English, mass communications, public administration, public policy or a related field. AND

Experience:

2. Requires two (2) years of professional experience in public affairs, public information, editorial, newspaper, magazine, radio, television, public relations social media, digital engagement, advertising or similar work involving collection and dissemination of news and information wherein the preparation or direction of informational material for mass media on the development of public information program was a major part of the position.  

Substitution:

  • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
  • Possession of a Master’s degree from an accredited college or university in public relations, journalism, mass communications or a closely related field may substitute for one (1) year of the required experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desired qualifications:

  • Excellent written, verbal, and presentation skills
  • Attention to detail and ability to manage multiple projects simultaneously
  • Proficient with web and print authoring tools such as Adobe Acrobat, WordPress, etc.
  • Experience with customer relationship management (CRM) systems such as Salesforce’s Marketing Cloud or MS Dynamics
  • Experience using social media platforms for professional purposes
  • Interest in clean energy, sustainability, and the environment
  • Experience performing support for a public awareness, outreach, or education program

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

 Visit http://www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by e-mail.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores. If you have any questions regarding this recruitment or application process, please contact the Human Resources analyst, Tina Siu, by telephone at 415-554-2403, or by email at tisiu@sfwater.org.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)

Applicants will be prompted to complete a Minimum Qualifications Supplemental Questionnaire as part of the online application process. All applicants must complete the Minimum Qualifications Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Minimum Qualifications Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Minimum Qualifications Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: https://sfdhr.org/veterans-preference

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: October 9, 2019
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: TEX-1312-096384 | 01136837

PUC/TS 415-554-2403

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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