1312 Public Information Officer
PIO Communications and Community Engagement
|Department||Homelessness and Supportive Housing Services|
|Date Opened||3/31/2021 08:00:00 AM|
|Filing Deadline||5/7/2021 5:00:00 PM|
|Salary||$38.46 - $46.75/hour; $6,667.00 - $8,103.00/month; $80,002.00 - $97,240.00/year|
|Job Type||Temporary Exempt|
1312 Strategy & External Affairs PIO:
Communications & Community Engagement
Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website: https://hsh.sfgov.org/.
What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for adults and families including shelters for members of the LGBTQ+ community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 7,400 units which provide permanent housing and services to formerly homeless individuals and families.
What You’ll Be Doing
The Strategy and External Affairs (SEA) division of the Department of Homelessness and Supportive Housing is responsible for managing governmental affairs, community relations, compliance, and communications. The team also drives strategic planning, implementation, and partnerships. The SEA team works across department divisions and is the external-facing arm of HSH, providing a unique opportunity to learn from and work with colleagues across the department and the City to serve our most vulnerable residents. Each member of the SEA team has a specific work focus but all members of the team are required to support other functions of the team including strategy, special project, events, media, communications, community engagement, admin, public records requests, partnerships, philanthropy, etc.
Under general supervision, the Public Information Officer will provide critical project management support to HSH’s community engagement work including executing the HSH community engagement strategy, attending community meetings on behalf of the department, engaging the community in discussion about our work, and complying with Proposition I requirement. The PIO will provide project management and administrative support to the SEA team and directly support HSH’s Communications and Community Engagement Lead in stewarding the department’s community engagement work and requirements. Responsibilities will include project management, implementation and maintenance of systems infrastructure, meeting material production, hosting and presenting at public community meetings, drafting memos and internal/external communications, other administrative, and special projects and communications tasks as needed.
Examples of Essential Duties and Responsibilities:
• Help develop and implement HSH’s community engagement strategy to ensure that the people of San Francisco understand the department’s strategy for addressing homelessness
• Support community engagement to help ensure the successful opening of new homeless service sites and housing
• Implement Proposition I noticing and community engagement requirements
• Represent HSH in community meetings to expand resources for people experiencing homelessness, educate the public on homelessness in our community and/or to respond to community concerns
• Media relations and response
• Maintain the department’s inboxes, website, public calendar and social media
• Development of department wide collateral, content and talking points
• Development and management of department events such as the annual Provider Conference and Point in Time count
• Conduct research and analysis to create reports, infographics, and presentations for the public or press
• Draft written communications including press statements, presentations, memos, and supporting documents to be shared with internal and external stakeholders.
• Development of management/administrative policies and procedures to create best practice approaches and project management systems for community engagement initiatives.
• Respond to questions and concerns from constituents and HSH non-profit providers.
• Represent the department and participate in meetings with external stakeholders.
• Support the team with project management and administration.
• Manage logistics for public and internal meetings.
• Coordinate the procurement of office supplies and materials for the SEA team and production of materials for meetings, as needed.
• Coordinate with HR, Admin & Finance and IT to meet the needs of the team.
• Support the management of implementation of the Sunshine Ordinance and Freedom of Information Act, as needed
• Conduct other duties as assigned.
Nature of Work:
This position requires work on nights, weekends, and/or holidays. The schedule may be highly variable, or changing from day to day or week to week.
Temporary exempt ("TEX") full-time position for up to three (3) years (this should not be construed as a three year "contract position"). This position is excluded by the Charter from the competitive Civil Service examination process (exempt form Civil Service) and is considered "at will". The exempt employee must participate and be successful in a Civil Service examination process for this position and be selected through an open competitive recruitment process to be considered for a permanent appointment.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Requires possession of a baccalaureate degree from an accredited college or university with major course work in public relations, journalism, English, mass communications, public administration, public policy or a related field.
Requires two (2) years of professional experience in public affairs, public information, editorial, newspaper, magazine, radio, television, public relations social media, digital engagement, advertising or similar work involving collection and dissemination of news and information wherein the preparation or direction of informational material for mass media on the development of public information program was a major part of the position.
License and Certification:
1) Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
2) Possession of a Master’s degree from an accredited college or university in public relations, journalism, mass communications or a closely related field may substitute for one (1) year of the required experience.
Desirable Qualifications:The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
• Experience in public communication
• Strong communications skills (writing and verbal)
• Ability to work in a fast-paced, dynamic and challenging environment
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
Select the desired job announcement
Select “Apply” and read and acknowledge the information
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact HSH's Human Resources Analyst, Timothy Liong, by email at Timothy.Liong@sfgov.org
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.
Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.
Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Issued: March 31, 2021
Human Resources Director
Department of Human Resources
Recruitment ID #: 110831
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.