1823 Senior Administrative Analyst - Data & Performance

Senior Data & Performance Analyst

Recruitment #TEX-1823-902183


Department of Homelessness and Supportive Housing


Job Description

Senior Data & Performance Analyst

Class 1823 - Senior Administrative Analyst


APPOINTMENT TYPE:  Temporary Exempt.  This position is a temporary position exempt from the competitive civil service examination process and serves at the discretion of the Appointing Officer.  The maximum duration of this temporary exempt appointment is three years.


Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website:  http://dhsh.sfgov.org/


What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.


What You Will Be Doing:

Administration and Finance Division:  The Administration and Finance Division supports departmental operations and programs through expert analytical work and support.  Under general direction of the Fiscal and Performance Manager, the Senior Data & Performance Analyst performs and conducts difficult and complex professional-level analytical work to support DHSH planning activities and program operations. The position supports program operations with data analyses and program evaluation, as well as conducting key research and strategic planning. This position will report directly to the Data and Performance Team Lead but will also provide analytical support to program and executive managers, and is expected to exercise excellent independent judgment.


Essential Duties and Responsibilities


  • Demonstrate expertise with administrative databases, including the in-development Online Navigation and Entry database, and use advanced statistical tools and analyses to create and maintain information that is reliable and useful to program. Respond to requests a month for ad hoc data, using the agency’s administrative databases, and conduct deeper analyses related to program trends and patterns. Respond to ongoing requests for complex data analysis related to service utilization, client outcomes, and program efficiencies.  Prepare and submit recurring statistical reports, including some mandated by the state. 
  • Communicate findings from research and analysis, which includes producing statistical reports that are clear and incisive, writing reports that are well-organized and articulate, and making effective public presentations to diverse audiences. 
  • Support strategic planning efforts to improve the outcomes for clients served by the agency, including conducting research, facilitating planning efforts, preparing documentation and coordinating support for implementation. Interpret data related to program outcomes, analyze program operations, research best practices, and identify areas for improving operational efficiency and effectiveness.
  • Evaluate programs to determine whether pilot or reform efforts are effective, using both quantitative and qualitative research methods. As part of its evaluation function, the incumbent may be asked to survey and interview clients and other key informants.
  • Monitor and analyze program outcome measures and develop information to be used to hold managers and staff accountable for their performance. Participate in a recurring review of the Department’s contracts with community based organizations to sharpen DHSH’s outcome measures, align them with program goals, and hold providers to the highest level of accountability.  
  • Act as liaison to external evaluators who require technical advice and assistance regarding operations, data, and outcomes. Provide technical supervision to graduate student interns utilizing administrative data or performing complex policy analyses.
  • Conduct data matches for other departments, such the Mayor’s Office of Housing and the Housing Authority, that want to know about their clients’ use of DHSH services, and vice versa.
  • Analyze Census data, utilizing IPUMS microdata, review research literature, and develop maps that depict critical program or population trends relevant to the mission of the Department.


Minimum Qualifications:


1.      Possession of a graduate degree (Master's degree or higher) from an accredited college or university and three (3) years of full-time equivalent experience performing professional level analytical work as described in Note A: OR


2.      Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B and two (2) years full-time equivalent experience performing professional level analytical work as described in Note A; OR


3.      Possession of a baccalaureate degree from an accredited college or university and four (4) years full-time equivalent experience performing professional level analytical work as described in Note A; OR


4.      Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B and three (3) years full-time equivalent performing professional level analytical work as described in Note A


SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.


            Notes on Qualifying Experience and Education:


A.  Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1823, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1822 is considered qualifying.


B.  Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1823.


Desired Qualifications:

·         Demonstrable skills with statistical software such as Business Objects, Stata, Access, and GIS.

·         Ability to visualize data and communicate statistical information clearly for internal and external stakeholders, including the general public.

·         Demonstrable skills and experience with complex statistical analyses such as regression analysis.

·         Knowledge of project management methodology, including lean processes.

·         Knowledge of research methods, including program evaluation.

·         Knowledge of homeless services program policies and operations.

·         Outstanding verbal and written communication skills.

·         Experience working with a large diverse workforce of people with different culture, backgrounds and opinions.





  • How To Apply

    To apply, you must complete the online application and include your resume and cover letter summarizing your experience in relation to the essential duties of this position.


    Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


    Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.


    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


    Select the desired job announcement

    Select “Apply” and read and acknowledge the information

    Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

    Follow instructions on the screen

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    Conviction History

    As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.


    Powered by JobAps