2588 Health Worker 4

Recruitment #TEX-2588-088471

Introduction

APPOINTMENT TYPE: Temporary Exempt (TEX). Some positions are limited to 1,040 work hours in a year, while other positions can last up to 2 years. Exempt employees are considered "at will" and serve at the discretion of the department head.

The San Francisco Department of Public Health (DPH) is accepting applications in class 2588 Health Worker IV for temporary exempt positions. The current position is with the Shelter Monitoring Committee. The shift for this position is Monday – Friday, 8:30 a.m. – 5:30 p.m.; may require evenings and weekends.

The applicant resulting from this recruitment may be used to fill future temporary exempt vacancies in this class.

Position Description:
Under general supervision, the Health Worker 4 in this position will assist in the implementation of the San Francisco City and County’s Standard of Care for homeless shelters and will serve families and individuals who utilize city funded homeless shelters. The position performs the following essential job duties, but is not limited to:

  • Interviews clients, services providers, shelter staff, residents and others about complaints; conducts site visits with Shelter Monitoring Committee Members and/or staff to monitor programs to ensure compliance with Standards of Care;
  • Collects and compiles information pertinent to the complaint;
  • May supervise a specific program (Standards of Care), plans, directs and coordinates the work projects of the program as directed;
  • Supervises and trains lower health work classification and/or other paraprofessional personnel in the skills required for successful performance of their assigned duties such as site inspections and client surveys;
  • Meets with representatives of the local community, professional and social service agencies, including shelter providers, to inform them of the scope of Standard of Care legislation and to elicit their cooperation and support, including provision of community education related to the Standards of Care legislation;
  • Receives complaints in person, by telephone, in writing and by other means;
  • Answers questions and provides information about the functions and procedures of the Shelter Monitoring Committee and the Standards of Care to complainants; City departments; members of the public and others as needed; 
  • Maintains records, files, data and supporting documentation for each complaint handled;
  • Makes recommendations for shelter programs based on information collected from site visits and resolution of complaints;
  • When necessary, works with the site, Shelter Monitoring Committee, and Department of Public Health in designing an action plan for the site to bring into compliance with the Standards of Care; 
  • Regularly prepares a report that includes lists of complaints and outcomes of investigations for the Shelter Monitoring Committee, Department of Public Health, and other appropriate City agencies and offices, including the Board of Supervisors and the Mayor’s Office.
  • Establishes and maintains effective working relationships with service providers, the Human Service Agency, the Department of Public Health, Mayor’s Office on Community Development and other agencies involved in the shelter system;
  • Addresses and works with community groups, including participating in outreach and educational functions of the Shelter Monitoring Committee;

The 2588 Health Worker IV performs other related duties as assigned/required.

Working Conditions: Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.

Minimum Qualifications

Three (3) years of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education /information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.  

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • One (1) year of experience working with individuals experiencing chronic homeless, and/or personal experience with homelessness.
  • One (1) year of experience working with individuals with substance abuse issues, including active users and those in recovery.
  • One (1) year of experience working with individuals with mental health issues.
  • Working knowledge of SF City and County departments, agencies, programs, criminal justice system, veterans services and homeless services, especially the city homeless shelter program.
  • Skills in word processing, and familiarity with basic computer program related to analysis and data bases/data collection.
  • Ability to work with cultural and ethnic diverse communities.
  • Excellent oral and written communication skills.
  • Prior supervisory experience.
  • Bilingual in Spanish, American Sign Language or Chinese.

Verification of Experience: http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.   

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be reviewed.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto, by telephone at (415)554-2915, or by email at Juliette.Soto@sfdph.org

 

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

The selection procedure will include evaluation of applications and the supplemental questionnaire in relation to minimum requirements.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. (Add licensing agency link to website if applicable.)  

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing:Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.   

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities 

Issued:  December 6, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 088471
DPH/JS/(415)554-2915/DHR POS NO. 01119143

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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