2591 Health Program Coordinator II

Recruitment #TEX-2591-085247


2591 Health Program Coordinator II

Department of Public Health


APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the positions shall not exceed 36 months.



The San Francisco Department of Public Health (SFDPH) is accepting applications for one (1) full time position in class 2591 Health Program Coordinator II. This position will serve as a PRIME/QIP program coordinator to manage projects related to the Public Hospital Redesign and Incentive in Medi-Cal Program (PRIME) and Medicaid Managed Care Rule Quality Incentive Program (QIP) to make improvements in the delivery of health care across the San Francisco Health Network (SFHN). Working with the SFHN PRIME and QIP leadership teams, the program coordinator will focus on: 1. project coordination, 2. data analytics, and 3. quality improvement interventions.  The coordinator will manage projects to ensure that the project goals are met and completed according to schedule.


PRIME is the current Medicaid 1115 waiver’s 5-year, $160 million pay-for performance delivery system redesign program.  It consists of 10 distinct initiatives with 57 measures that cover 3 domains:  outpatient delivery system transformation and prevention, high-risk/high-cost populations, and resource utilization efficiency.  The Medicaid Managed Care Rule QIP is a new value-based payment program with 26 measures across 4 domains: primary care, specialty care, inpatient care, and resource utilization.  Together, these programs aim to improve the quality and value of care provided across California's safety net hospital systems.


SFHN is the vertically integrated, public safety net delivery system for the City and County of SF. SFHN clinical services include Zuckerberg San Francisco General Hospital (ZSFG), an acute care hospital providing emergency, inpatient, and trauma services as well as comprehensive specialty and diagnostic services; Laguna Honda Hospital (LHH), a long term care facility; and an Ambulatory Network that consists of 14 hospital-based and community-based primary care clinics, an extensive network of behavioral health services, maternal child health services, and jail health services.  

LOCATION: 30 Van Ness Avenue, San Francisco, CA 94102.

WORKING HOURS: Full-Time, Monday to Friday, business core hours 8:00 a.m. to 5:00 p.m. Persons employed in this class will work weekdays. Shift assignments are subject to changes depending on the operational needs of the division. This position may require occasional work during the evenings, nights, weekends, and/or holiday shifts.



Under general direction, the 2591 Health Program Coordinator II will be responsible for a wide range of administrative duties that support the Office of Contracts Management and Compliance. The 2591 Health Program Coordinator II will perform the following essential duties:

  • Project manages assigned initiatives and programs, developing project plans to monitor progress.
  •  Ensures that projects are delivered on time and within budget.
  • Identifies tasks and sequencing, develops project plans, and estimates schedules for deliverables against program needs. 
  •  Manages relationships between multiple stakeholders, across departments and external vendors. 
  • Attends, coordinates and facilitates project team meetings, including taking meeting minutes, creating agendas, and following up on action items and assignments.
  • Prepares and tracks performance measures (e.g. financial/clinical/operational) including data metric review, validation, and visualization of data metrics in dashboards to manage ongoing program performance. 
  •  Prepares reports to support assigned programs.
  • Provides guidance for assigned clinics/programs on the development, testing, and implementation of standard work.
  • Assists in creating training materials to facilitate new workflows and improvements and trains staff on implementation.
  • Develops performance improvement plans using Lean or other performance improvement methodology.
  • Supervises and oversees professionals and paraprofessionals who are engaged in the assigned projects, including reviewing assignments and plans with staff and providing instructions.

The 2591 Health Program Coordinator II also performs other related duties as assigned.

NOTE: The qualified applicant pool may be used to fill other positions located at different locations in the next six months.

Minimum Qualifications

1.    Possession of a baccalaureate degree from an accredited college or university; AND

2.    Two (2) years (equivalent to 4,000 hours) of professional level administrative or management experience with primary responsibility for overseeing, monitoring, and/or coordinating a program providing health and/or human services.


Additional qualifying work experience as described in Minimum Qualification #2 may substitute for the required degree on a year-for-year basis. One (1) year (equivalent to 2,000 hours) of additional qualifying work experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.


Possession of a Master’s degree in Public Health, Public Administration, Health Administration, Health & Human Services or closely related field may substitute for one (1) year of the required experience.

NOTE: Clerical, recordkeeping, scheduling, case management, class instruction/training, health education and direct client service experience is not qualifying experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Desirable Qualifications:

  • Training and experience in Lean and other quality improvement methods in clinical  health care delivery systems.
  • Proficiency with data analytics for quality improvement, including data metric construction, validation, interpretation, and data dashboard and registry development and implementation.
  • Proficiency in Project Management tools and software.
  • Proficiency in EPIC, Invision Lifetime Clinical Records (LCR) and eClinicalWorks (eCW) or other electronic medical records systems and managing registry reports and population health tools.

Verification of Experience: http://sfdhr.org/getting-job#verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.


Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are ONLY being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the analyst, Margarita Gonzalez Diaz, by telephone at 415-554-2921, or by email at Margarita.Gonzalez-Diaz@sfdph.org.


For questions regarding the vacancies, please contact the hiring manager, Reena Gupta, by email: Reena.gupta@ucsf.edu.  

Selection Procedures



Candidates will be prompted to complete a Supplemental Questionnaire as a part of the online employment application. The Supplemental Questionnaire is a self-report checklist that is designed to evaluate if candidates meet the minimum qualifications for this position.


The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet needs of the Department will be invited for an interview.


Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.


If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE):

Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.


Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.


Medical Examination/Drug Testing:

Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.]  The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.


General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20


Copies of Application Documents: http://sfdhr.org/getting-job#copies


Right to Work: http://sfdhr.org/getting-job#identification


Information on requesting a reasonable ADA Accommodation:  http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

Issued:  May 18, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-2591-085247

DHR Pos. No: 01133571


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency. For more information about benefits, please click here.

For more information about benefits, please click here.

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