2593 Health Program Coordinator III

Recruitment #TEX-2593-073933


2593 Health Program Coordinator III

Interested applicants are encouraged to apply immediately as this recruitment may close at any time but no earlier than March 24, 2017.

The San Francisco Department of Public Health (DPH) Population Health Division is accepting applications for three (3) Temporary Exempt full-time positions in class 2593 Health Program Coordinator III to function as Quality Improvement Specialists.

The Quality Improvement Specialists will join the Population Health Division Operations team, and will be responsible for the coordination of strategic quality improvement activities across the division. These positions will serve as subject matter experts in quality improvement, A3 thinking, Lean management and results-based management methods.

Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the position shall not exceed 1,040 hours. Selected candidates must participate in a Civil Service examination for this job classification to become permanent.

LOCATION: 25 Van Ness, Suite 200, San Francisco, CA 94102

SHIFT: Monday through Friday, 8:00 am – 5:00 pm

Under direction of the Population Health Division Deputy Director, the Health Program Coordinator III, functioning as Quality Improvement Specialist, performs difficult and complex administrative tasks associated with one or more health programs. This position will be responsible for the coordination of strategic activities across the division.

Essential duties will include the following but are not limited to:

  • Plans and coordinates the Division’s strategic and tactical quality improvement goals.
  • Monitors, tracks, and supports strategic and tactical execution of continuous quality improvement activity in support of improved performance.
  • Serves as an expert on A3 thinking and develops A3 improvement plans and status report implementation to assist with quality improvement training and projects.
  • Drives a culture of excellence in the organization by coaching and using problem solving approaches and tools and guiding actions to a sustainable conclusion.
  • Shares A3 thinking, problem solving, and quality improvement best practices across branches and supports development of training materials.
  • Builds systems that facilitate alignment between strategic goals and improvement activities, leveraging project and process management, as well as financial and quality metrics.
  • Manages projects for assigned Division-wide and Branch specific performance improvement initiatives.
  • Supports use of Lean/Toyota Production System tools such as waste walks, improvement workshops, value stream mapping, data collection, development and coaching of stand work, implementation of Daily Management System and education on problem solving.
  • Participates in root cause analysis reviews to identify areas of potential risk and develop performance improvement action plans.
  • Assists A3 owners with developing metrics for meaningful A3 and status report tracking.
  • Actively participates in Lean workshops to support division leaders in developing a vision for Lean Transformation and cultivating an organizational culture of continuous improvement, collaborative problem-solving, and servant leadership.
  • Participates in strategic planning for Lean implementation, ensuring alignment with executive leadership goals, as well as helping embed A3 and Lean thinking in organizational decision-making.
  • Leads value stream improvement as identified by the Population Health Strategic Plan, including facilitating value stream mapping and Kaizen workshops (rapid process improvement events).
  • Utilizes Results Based Accountability (RBA) to establish metrics for collective impact initiatives.
  • Performs rigorous data analysis to develop and establish target metrics, and appropriately escalate decisions and information to executive management.
  • Creates communication tools that promote a culture of engagement, increase visibility into performance measures, and motivate continuous improvement.
  • Collaborates with DPH Kaizen Promotion Office (KPO) to ensure alignment of improvement activities, leveraging project and process management, as well as financial and quality metrics.

The Health Program Coordinator III also performs other related duties as assigned.




Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university; AND
  2. Three (3) years (equivalent to 6,000 hours) of professional level administrative or management experience with primary responsibility for overseeing, monitoring or coordinating a program providing health and/or human services.

Substitution: Additional qualifying work experience as indicated in Minimum Qualification #2 may substitute for the required education on a year-for-year basis. One (1) year (equivalent to 2,000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

Possession of a Master’s degree in Public Health, Public Administration, Health Administration, Health & Human Services or closely related field may substitute for one (1) year (equivalent to 2,000 hours) of the required experience.

NOTE: Clerical, recordkeeping, scheduling, case management, class instruction/training, health education and direct client service experience is not qualifying experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


  • Possession of a master’s degree, from an accredited college or university in a health related field.
  • Two (2) years of experience in project management, public health, and quality improvement.
  • Experience with or training in Lean process improvement or Results Based Management methods.
  • Experience in adult education and program design, implementation and evaluation, strategic planning and implementing scientific method (Plan-Do-Study-Act) to solve problems.

The stated desirable qualifications may be used to identify job finalists.

Verification of Experience: http://sfdhr.org/getting-job#verification  
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: http://sfdhr.org/how-verify-education-requirements  
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding the recruitment or application process, please contact the exam analyst, Katelynn Luong, at (415) 554-2920 or email: Katelynn.Luong@sfdph.org.  

For questions regarding the vacancies, please contact the hiring manager, Christine Siador, at (628) 206-7621 or email: Christine.Siador@sfdph.org.  

Selection Procedures

Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is a self-report checklist that is designed to evaluate if candidates meet the minimum qualifications for this position.

Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

Issued: March 10, 2017
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment No.: TEX-2593-073933
Department of Public Health
DPH / KL / (415) 554-2920
DHR Pos. No.: 01135391


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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