2904 Human Services Technician

Recruitment #TEX-2904-903208



Appointment Type: Temporary Exempt appointment not to exceed six (6) months.  This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. 


The Human Services Agency (HSA) was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Agency retains two commissions and two department heads. The Agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search, and child care assistance.


This is a 2904 Human Services Technician position is assigned to the Child Protection Center Unit in the Family Children Services (FCS). This position involves evening, overnight, holidays, and weekend work at the Child Protection Center (CPC) where children entering foster care due to allegations of abuse or neglect, are brought by the police, social workers, and other emergency personnel. The center is opened 24 hours a day, 365 days. Under direction of the CPC supervisor, this position performs a variety of professional duties of the Human Services Technician.  Duties include but not limited to:

 ·         Provide child supervision at the CPC, a 24 hour 7 days a week facility.

 ·         Process medical clearance for clients.

 ·         Perform intake with incoming clients.

 ·         Maintain safe supervision of clients.

 ·         Document a log book throughout a day.

 ·         Administer medications with a consultation of a medical provider, pickup prescribed medications from a pharmacy.

 ·         Collaborate with the Police Department and other necessary community based organizations.

 ·         Provide back-up coverage to other Human Services Technicians within FCS when needed.

 ·         Coordinate and participate in meetings including Family Team Meetings (FTD), Team Decision Meeting (TDM), Child and Family Team Process.

 ·         Purchase snacks for the CPC.

 ·         Monitor petty cash.

 ·         Transport children to and from appointments and visits, both inside and outside of San Francisco including becoming familiar with locations and best routes.

 ·         Accompany and assist Protective Services Workers (PSW) with field and court activities.

 ·         Supervise visits between parents and children at HSA offices or other locations that the PSW designates.

 ·         Carry items and/or small children weighing up to 40 lbs.

 ·         Reserve and use City cars in accordance with City and/or Agency policies and procedures.

 ·         Prepare age-appropriate travel arrangements for each child (e.g. car seats).

 ·         Transport case material and/or deliver legal notices, requests, and retrieve records.

 ·         Consult with professional staff regarding casework and recommend casework services.

 ·         Submit reports of client contacts on the appropriate forms and in the Child Welfare Services (CWS) / Case Management System (CMS) database.

 ·         Assist in maintaining client case records by ensuring they are correctly filed out, identifying and obtaining missing documents, filing new materials, and/or updating standard forms.

 ·          Act as case aide to assist social work staff by performing home and collateral visits to gather information, obtain medical, school and legal records and by other methods; prepare documentation of these activities.

 ·         Investigate the whereabouts of absent parents by assisting with short searches such as writing letters, making telephone calls, searching the Department’s resources, accessing CWS/CMS database such as CDS and MEDS for information on the whereabouts of absent parents.

 ·          Attend mandated trainings to enhance skill sets in working with children and families.

Minimum Qualifications


One (1) year of experience in a position which has direct responsibility for the care of children in a public or private setting. An example of qualifying experience would be a childcare worker in a group home or residential treatment facility or teacher’s aide or para-professional in a family and children’s program or school. Babysitting is not qualifying experience.


Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human  service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.


Special Condition: In addition to the Minimum Qualifications above, applicants must have the following experience in order to qualify:

The below minimum qualifications reflect special conditions associated with the position(s) to be filled.  They may differ from the standard minimum qualifications associated with this classification.

  • Position requires possession of a valid California's Drivers License and a good driving record
  • Ability  to bend, stoop, lift, and  carry up to 40 pounds
  • Ability to walk a great deal
  • Family and Children Services experience


Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.



How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

   ·         Select the desired job announcement  TEX-2904-903208

 ·         Select “Apply” and read and acknowledge the information

 ·         Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

 ·         Follow instructions on the screen

 Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.  

 Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.   If you have any questions regarding this recruitment or application process, please contact the exam analyst, Arleene Brice, by telephone at 415-557-5574, or by email at arleene.brice@sfgov.org

Selection Plan

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Note: Applicants are advised to keep copies of all documents submitted. Submitted documents become a part of the recruitment process and will not be returned. The department may require applicants to present additional material.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information Concerning City and County Of San Francisco Employment Policies and Procedures

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Clerical Errors

Clerical Errors may be corrected by posting of the correction on the Department of Human Resources website at: http://sfdhr.org/information-about-hiring-process#announcementsdefinitions

Reasonable Accommodation Request

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Driver’s License Requirement

Most positions require a valid California driver’s license: http://www.sfdhr.org/index.aspx?page=20#license


Issued:  Friday, January 11, 2019

Micki  Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-2904-903208

HSA/ ab / 415-557-5574


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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