2905 HSA Sr Eligibility Worker

Recruitment #TEX-2905-110394

Introduction

This position is located in the Department Human Resources Department of Disability and Aging Services (DAS) in the In Home Support Services (IHSS) Program in the City and County of San Francisco.

Special Condition Language Requirement

This position requires the ability to speak, read and write Russian.

Temporary Exempt (TEX) Appointment  

Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section10.104-17 serves for a limited term, at the discretion of the Appointing Officer. This Temporary Exempt Category 17 Appointment is limited to two (2) years in four (4) six (6) month increments.  Per CSC Rule 114, Article VIII, Sec. 114.44:  “Any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures and shall serve at the pleasure of the appointing officer.”      

Who We Are

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education.  Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.   We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.  

Position Overview

Under general supervision, performs a variety of technical duties in the review and determination of initial and continuing client eligibility for public assistance programs.

The 2905 conducts home visit to assist clients apply for Medi-Cal and CalFresh, assists clients to obtain verification, applying Medi-Cal and CalFresh Rules and Regulations to determines clients eligibility, processing applications in a timely fashion and complies with the 30-day deadline, predetermines eligibility on a timely basis, at least annually or more frequently when needed by the client’s circumstances, referrer clients to other community and/or government resources as appropriate, and coordinating with IHSS Social Workers.

The essential functions of the position include, but are not limited to:  

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Scheduling and interviewing clients in the offices of the Human Services Agency, in the client’s home, or various institutions.

2. Explaining eligibility programs, qualification standards, policy and procedure to clients; assisting clients in completion of applications, forms and reports when necessary; reviewing and evaluate applications for completeness and accuracy; preparing client budget to determine eligibility.

3. Applying legal criteria to determine eligibility; providing recommendations regarding financial eligibility for assistance programs; determining eligibility and grant amount according to established policies and procedures; reviewing and determine re-certification.

4. Preparing case records related to client eligibility information and financial assistance received; updating case records; submitting required reports.

5. Investigating statements and information received from applicant through the use of telephone or written verifications.

6. Investigating and resolving client problems involving non-receipt of benefits.

7. Reviewing cases with supervisor in assessing the quality of the eligibility determination process and procedure.

8. Composing and preparing correspondence to clients, references, and State agencies; gathering statistical data and prepare reports as required.

9. Answering questions and provide information to clients and the general public regarding assigned program area.

10. Referring clients in need of case work services to members of social service staff; may provide limited referrals to resources within the community on matters related to income maintenance; referring clients to appropriate agencies according to established procedures.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education

Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR

Experience

1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR

2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits.

Special Condition Language Requirement

This position requires the ability to speak, read and write Russian.

License and Certification

None.

Substitution

Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1.

 Applicants must meet the Minimum Qualification requirements at the time of application submission unless otherwise stated.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.  

·        Select the desired job announcement (TEX-2905-110394)

·        Select “Apply” and read and acknowledge the information

·        Click on "I am a New User" if you have not previously registered, or “I have Registered                

         Previously”

·        Follow instructions given on the screen  

Please note In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. 

Also, applicants must ensure that email(s) from CCSF are not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the @sfgov.com address.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, at 415.557.5241 or email at: carmen.lewis@sfgov.org.

Verification (proof) of Education

Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. For more information, please visit: http://sfdhr.org/index.aspx?page=456 Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org

Verification (proof) of Experience

Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met.

City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification

Note

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Evaluation of Applications

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications of the position.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms and Conditions of Announcement  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.

Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at: http://www.sfgov3.org/index.aspx?page=300.          

Applicants with Disabilities

Who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities General Information concerning City and County of San Francisco Employment Policies and Procedures  

Important Employment Information for the City and County of San Francisco

Can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.   Clerical Errors   May be corrected by the posting of the correction on the Department of Human Resources website at: http://sfdhr.org/information-about-hiring-process#announcementsdefinitions  

Copies of Application Documents  

Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work  

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Note on Personal Protective Equipment (PPE)  

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  

The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

Exam Type: Temporary Exempt (TEX)

Issued:  April 13, 2021

Carol Isen Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-2905-110394

HSA/CKL /415.554.5241

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



Powered by JobAps