2905 Resource Coordinator – Match and Placement Specialist

Human Services Agency Senior Eligibility Worker

Recruitment #TEX-2905-113045

Introduction

10/8/21 - This announcement has been re-open to collect additional applications. The announcement will remain open until a sufficient number of applications has been received, but may close at any time but no sooner than 5pm on 10/15/21. Candidates who have applied do not need to  re-apply

 

We Value Equal Employment Opportunity!

 

     The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

Appointment Type
Temporary Exempt (TEX), this position is excluded by the Charter from the competitive Civil Service examination process and incumbents are considered “at will” and shall serve at the discretion of the Appointing Officer. This position has an anticipated end date of June 2022.  

What You’ll Be Doing
Working within the Rehousing Unit of HSH, the Resource Coordinator supports and assists the guests of the Shelter-In-Place (SIP) Hotels to prepare and follow through with the housing options that are available to them in advance of SIP Hotel transitions or closures. The role involves coordination with the site provider’s Care Coordinators, engagement with guests and collaboration with the overall Rehousing program’s systems. 

The position includes the following responsibilities:

· Treats SIP Hotel guests and site providers with dignity and respect.

· Provides ongoing support to the Care Coordinators with respect to the Rehousing Process.

· Serves as a resource on Rehousing questions.

· Be a point person to handle guest Rehousing questions.

o Seek information via appropriate channels to answer questions.

· Triage ONE System data quality concerns.

· Identifies and works to engage with guests who have complex needs.

o Coordinates with Care Coordinators looking for assistance to connect with specific guests.

o Requests clinical and/or behavioral health support via the appropriate channels as needed.

· Explains the Rehousing Participation Policy to guests, inclusive of the use of translation services and/or auxiliary aids as appropriate.

· Prepares Rehousing-eligible guests for the Rehousing Process.

o Assists in the communication of placement options with specific guests.

o Have guests in the Pandemic Prioritization Queue (Categories B - D) AND/OR guests eligible for Rapid Rehousing, Flex Pool Scattered Site housing, and Short Term Housing Assistance sign a Rehousing Participation Agreement.

· Upload signed Rehousing Participation Agreements in the ONE System.

o Work with Care Coordinators and Coordinated Entry staff to get Rehousing-eligible guests documents ready:

· Checks in with guests as to their progress on gathering documents.

· Answers guest questions about documents

· Uploads any documents from iFiles, CalWIN, and/or MEDS as available into the ONE System. 

· Scans and uploads any documents acquired into the ONE System.

o Have guests sign a Rehousing Participation Agreement after explaining the Rehousing Participation Policy to them, inclusive of the use of translation services and/or auxiliary aids as appropriate.

· Uploads signed Rehousing Participation Agreements in the ONE System.

· Tracks refusals to sign ROIs, Agreements or participate in document readiness in the ONE System.

· Assists with the offers program referrals to guests in the Pandemic Prioritization Queue (Categories B - D) AND/OR guests eligible for Rapid Rehousing, Flex Pool Scattered Site housing, and Short Term Housing Assistance.

o Offers guests a program referral for which they are eligible. Not all guests are eligible for every program.

o Explains the choices and effects of accepting or rejecting an offer.

o If a guest accepts the referral, refer the guest to the program in the ONE System.

o Tracks any program refusals in the ONE System.

o If the client states their intent to refuse a third time, explain that doing so will make them ineligible for Rehousing, inclusive of the use of translation services and/or auxiliary aids as appropriate. If the client still insists on refusing a third time, have the guest sign the Rehousing Participation Agreement again, track the refusal in the ONE System, and upload the Rehousing Participation Agreement in the ONE System.

· Via the Client Engagement team manager, identifies and prioritizes the work based on building closing dates, the Pandemic Prioritization Queue and other factors that affect the work.

· Maintains good relationships with the site providers, including the Site managers and Care Coordinators. Report any concerns to the Client Engagement manager or your team lead.

 

Minimum Qualifications

Education:

Sixty (60) semester units or ninety (90) quarter units from an accredited college or university OR

Experience:
1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR

2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits.

License and Certification: None

Substitution:
Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1.

 

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Bilingual, particularly in Spanish, Cantonese/Mandarin and Filipino

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Sadia Afandi, by telephone at 628-652-7802, or by email at sadia.afandi@sfgov.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Tuberculosis Screening
Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Issued: 7/1/21
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID #: 113045
HSH/SA/628-652-7802

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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