2913 Program Specialist

Recruitment #TEX-2913-083899





APPOINTMENT TYPE:  Temporary Exempt.  The Department of Homelessness and Supportive Housing is hiring two (2) temporary positions that are exempt from the competitive civil service examination process and serve at the discretion of the Appointing Officer.  The maximum duration for these temporary exempt appointments is three years.


Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website:  http://dhsh.sfgov.org/


What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.


What You’ll Be Doing

 Under general supervision, the Program Specialist performs a variety of specialized technical duties that may include investigating, reviewing, evaluating, training, screening and coordinating the activities of various programs of the Department of Homelessness and Supportive Services. Positions in this job code are responsible for carrying out specialized functions for an assigned program and performing specialized duties which require a comprehensive knowledge of Federal, State, Local and Departmental policies, procedures, rules and regulations.




  • Review allegations of assistance overpayment; determine overpayment amounts if applicable; prepare related documentation; refer fraud and non-fraud overpayment; cite various laws and regulations violated.
  • Review and monitor Department compliance with County, Federal and State regulations as related to public assistance programs; review guidelines related to the processing of public assistance applications; verify eligibility, correctness of payment decisions and appropriateness of the services provided.
  • Perform research into program and quality control regulations and procedures; prepare reports on findings; identify problems of non-compliance; recommend corrective action regarding discrepancies.
  • Review referrals for overpayment calculations from public assistance programs and the Special Investigations Unit; determine which referrals are to be accepted; identify and document reason for rejected referrals, e.g., no violation, additional evidence, or clarification.
  • Conduct and verify investigations of cases in which the client has appealed a departmental decision regarding eligibility or amount of grant; verify, review and analyze case records and other pertinent documents; investigate by telephone, correspondence and personal interview all factors relating to client eligibility for assistance.
  • Prepare cases and represent the department at hearings conducted by the State; present oral arguments, examine witnesses, defend the department’s interpretation of regulations and provide legally binding stipulations.
  • Ensure compliance with the hearing decision by determining appropriate action to be taken by the department; advise department staff of actions and monitor compliance.
  • Develop, revise and update Department policies and procedures by providing policy interpretation in assigned program area.
  • Facilitate and contribute to short and long-term projects and workgroups.
  • Organize and prepare written material for use in various formats including hard copy memos, manuals, and reports, interactive online resources, and presentation media.
  • Determine training needs, develop and evaluate training courses; coordinate and conduct a variety of training programs and maintain curriculum and training modules to reflect current laws, rules and regulations.
  • May supervise clerical staff.
  • Perform related duties as assigned.



In addition to the general duties described above, incumbent may be responsible for the following duties depending on the program assigned to:

Coordinated Entry Program Specialist


·         Organizes and schedules training for the San Francisco Department of Homelessness and Supportive Housing (HSH) and Access Point staff to utilize Coordinated Entry assessment tools

·         Conducts HSH-approved Coordinated Entry assessments, as needed, with households experiencing homelessness

·         Engages community stakeholders annually to provide feedback on improving Coordinated Entry assessment tools

·         Confirms eligibility for various housing opportunities for households experiencing homelessness

·         Refers households experiencing homelessness with priority status to Permanent Supportive Housing (PSH) sites that provide the level of support needed to sustain tenancy

·         Liaises between staff at HSH, Access Points, and PSH Property Management to ensure that households experiencing homelessness rapidly move into housing

·         Identifies policy issues that need to be revised to improve the process by which households experiencing homelessness are matched and referred to PSH

·         Ensures that all referrals for housing opportunities managed by the Coordinated Entry System are documented in the Online Navigation and Entry (ONE) System

·         Provides support to PSH Property Management to ensure that all housing vacancies managed by the Coordinated Entry System are posted in the ONE System

·         Schedules training for HSH and Access Point staff to successfully use Coordinated Entry functionality in the ONE System

·         Performs data analysis and reporting in the ONE System related to Coordinated Entry services

·         Provides support to the Coordinated Entry Team with presenting updates to the Local Homeless Coordinating Board (LHCB)


Adult Shelter System/Navigation Team


·       Shelter and Navigation Center Operation assistance (Bed release, placements, senior/DPH/Vet Set-aside beds

·       Train providers and staff on Shelter and Navigation Center operations and policies

·       Support Shelter arbitration hearings when needed

·       Back up for Disaster Response

·       Represent HSH as Point Person with Unified Command

·       Manage token distribution for shelter system providers and staff

·       Update Shelter Matrix and Contact Information Directories

·       Update forms and transfer docs from HSA to HSH Letterhead

·       CHANGES Bulk Check-ins when needed

·       Liaison for Shelter Tours, when needed

·        Merge Duplicate Records in CHANGES

·         Contact for CAAP regarding CNC beds


Minimum Qualifications


Three years of experience in the Social Services field performing duties in the area of eligibility determination, case management, data management, employment services or training.

License and Certification:

Some positions require possession of, or ability to obtain, a valid California driver’s license

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst,by telephone at 415-355-5217or by email at paul.greene@sfgov.org



Selection Procedures

 Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued:  1/29/2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 083899


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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