3302 Admission Attendant

Recruitment #TEX-3302-904457

Introduction

*ANNOUNCEMENT UPDATED 7/28/2021 TO REFLECT NEW CONDITION OF EMPLOYMENT*

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The Fine Arts Museums of San Francisco connect art, people and ideas.  Echoing the inclusive values of our region, we warmly welcome people of all backgrounds, connecting them to each other and to a world of art and ideas through programming that sparks curiosity and dialogue.  Between our two museums, you can experience a world of possibilities.

We Value Equal Employment Opportunity! 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.   

Appointment Type: This is a Temporary Exempt (TEX) appointment, as-needed not to exceed six (6) months or 1,040 hours.  This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Position Description:

We are currently seeking TEX Admissions Attendants to work in an on-call/as-needed capacity. Employees in this class sell tickets, admit patrons to the facilities, and perform other duties as required. The essential functions include: selling, distributing, and/or collecting tickets, passes, memberships, and other products; operating a cash register or a computerized system to register sales transactions; setting up money trays to make change for patrons; preparing deposits to bank monies; providing customer service and information to patrons and staff; assisting with crowd control, counting visitors, and verifying admission receipts; assisting in the issuance of will call tickets; greeting and meeting groups and school tours; assisting with coat check and information area; maintaining inventory of admission tickets, audio sets, and other products; and checking and ensuring automated systems are functioning properly by cleaning, dusting, replacing, and/or changing receipt tapes, ticket rolls, and ink cartridges.

Typical Duties and Responsibilities: 

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code (class) and are not intended to be an inclusive list:

1. Sells, distributes and/or collects tickets, passes, memberships, and other products by personally receiving various types of payment from patrons of the Fine Arts Museums of San Francisco. Operates a cash register or a computerized system to register sale transactions. 

2. Sets up money trays by obtaining sufficient amounts of different denominations of dollars and coins in order to make change for Fine Arts Museums of San Francisco patrons. 

3. Prepares deposits by summarizing all receipts on a daily basis and preparing forms such as cash reconciliation sheets and deposit slips in order to bank monies at the end of a shift. 

4. Provides excellent customer service and information; responds to patrons' requests for directions and information about facilities & fees and other questions to aid patrons in their use and enjoyment of facilities and to actively promote sale of membership, audio tour, and products sold by the organizations. 

5. Assists with crowd control, counts visitors, and verifies admission receipts; assists in the issuance of will call tickets; and assists with information area. 

6. Maintains inventory of admission tickets and other products by tracking and maintaining appropriate level of inventory. 

7. Checks and ensures automated systems are functioning properly by cleaning, dusting, replacing, and /or changing receipt tapes, ticket rolls, and ink cartridges. Contacts outside vendors for any repair if needed.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

 

One (1) year (2000 hours) verifiable experience as an admission attendant, cashier or comparable position which requires assisting customers and handling cash on a daily basis.

 

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

1.  Experience working in a museum or at a cultural institution.

2.  Experience with the requirements for working near high value art or around fragile and/or valuable materials.

3. Ability to interact with the public and customers in a professional manner.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. 

Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

PLEASE NOTE: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.   

 Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

 Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Gailmarie Ignacio, by telephone at 415-750-3616, or by email at gignacio@famsf.org. 

Selection Procedures

SELECTION PROCEDURE: The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluation qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.  

NOTES: Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not  be used for scoring or considered to determine whether you meet the minimum qualifications.    Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact FAM in writing to: FAM Human Resources, 50 Hagiwara Tea Garden Drive, San Francisco, CA 94118. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: July 19, 2021

Carol Isen

Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-3302-904457

FAM/GMI/415-750-3616

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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