3370 Animal Care Attendant

Behavior and Training

Recruitment #TEX-3370-110336


APPOINTMENT TYPE: Temporary Exempt (TEX) As-Needed schedule. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.  

Under the direct supervision of the Animal Care Supervisor, the 3370 Animal Care Attendant maintains safe and sanitary facilities for shelter animals and the public, and provides humane handling of and care for all shelter animals.

Examples of lmportant and Essential Duties:  

Assists the Behavior & Training Assistant Supervisor to ensure that the shelter provides the highest quality care for dogs and cats at the San Francisco Animal Care & Control (SFACC).

Performs behavior evaluations on dogs and cats at the shelter to determine whether they are suitable for adoption.

Provides enrichment for dogs and cats at the shelter to reduce stress, and helps implement behavior modification plans.

Conducts play groups with Behavior & Training staff on a weekly basis.

Responsible for teaching classes to interested foster parent volunteers and foster coordination.

Responsible for teaching volunteer training classes.

Provides counseling for adopters before and/or after adoption.

Performs general housekeeping duties, such as laundry, dishwashing, and other general duties as they relate to Behavior & Training supplies and needs.

Assists Behavior & Training staff and the Volunteer Coordinator with promoting active and broad participation by dog volunteers.

Communicates effectively and professionally with co-workers, management, and the public at all times.  Promotes exemplary customer service.

Assists staff, volunteers, and the public in obtaining information about dog behavior and training.

Participates in special shelter projects and events including bi-annual town hall meetings, annual Pet Pride Day, and quarterly staff meetings.

Performs other related duties and responsibilities as required.

NATURE OF WORK:  Prolonged exposure to high noise levels and unpleasant odors in the kennels; working with people from diverse backgrounds, including individuals who may be angry or hostile; cleaning up animal excrement, and sanitizing kennels and/or cages; very busy office and working environment; frequently handling and being exposed to dogs with unknown temperament and behavior; limited exposure to fumes or airborne particles and toxic chemicals; having to lift and/or move up to 50 pounds; being prepared to work a flexible schedule, which includes weekends and evenings.

Minimum Qualifications

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

1. Six (6) months verifiable hands-on professional or volunteer experience in the care, feeding and/or handling of animals in a facility that cares for and/or houses animals (e.g. animal care/control agency, humane society, veterinary hospital, boarding or pet day care facility, or pet store), working principally with dogs and cats; OR

2. 30 semester or 45 quarter units of coursework in an animal husbandry, veterinary science or a related program at an accredited college or university.

3. Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver's License.

DESIRABLE QUALIFICATIONS: The ideal candidate will possess the following skills and/or experience:

· CPDT-KA, CTC or equivalent certification, or comparable experience working with and training dogs in a professional capacity, and teaching public or volunteer dog training classes.

· Knowledge of dog health and behavior issues, particularly those common in a shelter environment.

· Articulate, organized, and be able to manage multiple priorities.

· Ability to be patient and tactful when interacting with challenging, sensitive, or emotional people and issues.

· Possess strong active listening and communication skills.

· Working knowledge of Microsoft Word, Excel, and Chameleon is a plus


1. One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

2. A valid out-of-state driver's license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement TEX-3370-110336
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

 Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Maria P. Chan, by telephone at (415) 554-6000, or by email at maria.chan@sfdpw.org.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements 

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  April 6, 2021
Office of the City Administrator
Human Resources Administration
Recruitment ID Number: TEX-3370-110336
ADM/ mpc / (415) 554-6000


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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