5408 Coordinator of Citizen Involvement

(Building Progress Program Engagement Lead)

Recruitment #TEX-5408-096923



The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.


Division: Communications and Marketing
Section: Public Outreach and Engagement
Location: One South Van Ness Ave, 3rd Floor, San Francisco
Work Hours: Monday – Friday, 8:00am-5:00pm

Appointment Type: Temporary Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Municipal Transportation Agency’s (SFMTA) manages the city’s transportation system, including operating the Municipal Railway (Muni), as well as streets, parking, capital planning and projects. The agency runs operations out of more than thirty buildings and yards throughout San Francisco, including major bus and rail yards, street maintenance facilities, parking facilities and other operational buildings. The Building Progress Program is a $1.2 billion capital campaign to renovate and rebuild facilities in support of the SFMTA’s mission to connect San Francisco through a safe, equitable and sustainable transportation system. The program will improve the transportation system’s resiliency to climate change, protect it from major seismic events and make the SFMTA a better neighbor in the parts of the city where facilities are located.

To be successful, the program needs to deeply engage the public on transportation, urban design and land use issues in partnership with the San Francisco Planning Department, Mayor’s Office of Housing and Community Development, Mayor’s Office of Economic and Workforce Development and San Francisco Public Works.

The program currently includes the following major projects and campaigns, with additional projects to come:
• Potrero Yard Modernization Project
• Muni Metro East Maintenance Facility Expansion Project
• 1399 Marin Maintenance Facility Modernization Project
• Woods Maintenance Facility Modernization Project
• 1 South Van Ness Space Plan Implementation
• 11 South Van Ness Customer Service Center
• Facility Maintenance Campaigns (SSD Enforcement, Flynn Yard and Kirkland Yard, etc.)

Under the direction of the Public Outreach & Engagement Manager within the Communications Division the Building Progress Program Engagement Lead will inform, consult with and educate the public, partners, opinion leaders--and SFMTA employees about the benefits of the Building Progress Program. The role will directly support the Building Progress Program Manager and require a combination of creativity and solid organizational skills to manage numerous different projects simultaneously.

The Building Progress Program Engagement Lead will facilitate authentic conversations with a diverse array of and key stakeholders including the public, advocates, employees and elected officials.. The position will support critical communications with the objective of developing enduring, trusting relationships with stakeholders that feel included in the planning and implementation of the Building Progress Program.

The position will work with a highly talented and experienced team of experts, including external communications consultants, and will be comfortable partnering with consultants and managing specified consultant tasks. The position will navigate critical stakeholder conversations concerning community stabilization and gentrification, and ground the work in in principles of equity, diversity, and inclusion.

The Building Progress Program Engagement Lead will manage nearly all aspects of disseminating public information and engaging public participation in accordance with the SFMTA’s Public Outreach and Engagement requirements. This includes but is not limited to identifying and tracking key milestones; managing all aspects of a neighborhood stakeholder working group; developing presentations for public meetings and board presentations; staffing community meetings; answering public inquiries and sunshine requests; managing internal and external project website content; documenting public activities and follow-ups.

• Directs and coordinates all internal and external engagement activities for the Building Progress Program.
• Develops and executes proactive and strategic communication initiatives in partnership with SFMTA teams and other city departments working on the Building Progress Program.
• Develops and maintains an effective communication system designed to respond to comments and complaints (complaints log); prepares agendas, reports, and documents.
• Manages public stakeholder working groups, including agenda creation, meeting content and logistics, and follow-up with working group members.
• Represents the Department before elected officials, boards and commissions, community meetings and other stakeholder groups.
• Coordinates with cross-functional teams to implement consistent communications across projects maintaining a consistent message across the Building Progress Program.
• Leads the development and strategy around new and existing communication channels to internal employees in partnership with Internal Communications.
• Consults with and supports team leads and project managers on their communications; understands the unique needs of the project teams (goals, products, tools, process) in order to produce effective and relevant communication strategy.
• Ensures the timely dissemination of project information to the public and internal and external stakeholders, and provides proactive and reactive messaging that supports key initiatives and program and project rollouts.
• Manages and supervises staff and contractors working on communications and engagement activities for the Building Progress Program.
• Synthesizes results and work from communication and engagement efforts incorporate critical internal and external perspectives to inform program design and delivery.
• Manages construction mitigation agreements and documents efforts as-needed.
• Oversees communication program budgets for various projects.
• Performs related duties and responsibilities as assigned.

1. Possession of a Bachelor's degree from an accredited college or university; AND

2. Three (3) years experience directing or coordinating community engagement, legislative affairs or public affairs programs; 

1. Additional experience as described above may be substituted for the education requirement on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

2. Possession of a Master’s degree in public administration, public relations, political science, business, or journalism may be substituted for one (1) year of the required experience.

Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
One year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

• Strong public relations skills, including experience in public outreach, community relations, communications and conflict resolution.
• Experience working in commercial real estate, facilities management or housing development.
• Experience in building successful marketing programs to launch a product or an initiative, including social media, print, radio, video and other tactics.
• Exceptional writing and public speaking skills.
• High oral and written fluency in Spanish.
• Possession of strong political and diplomatic skills.
• Knowledge and understanding of San Francisco city government and key stakeholders.
• Ability to work with a wide range of stakeholders to facilitate dialogue and consensus through an open and inclusive public involvement process.
• Strong ability to thrive in a dynamic, fast-paced environment with multiple demands and priorities.
• Ability to distill highly technical information into simple concepts for non-technical stakeholders.
• Ability to work collaboratively with other job functions including project managers, engineers, contractors, communications consultants and others.
• Experience with IAP2 Public Participation skills and concepts.
• Experience with budget management and professional services procurement.
• Experience with Microsoft Office, Word, Excel, PowerPoint, Project and Adobe Creative Suite.

• Proficient in Salesforce.  
• Possession of a valid drivers license.

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 5408 Coordinator of Citizen Involvement (Building Progress Program Engagement Lead) (TEX-5408-096923).
• Click on “Apply” and read and acknowledge the information.
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”.
• Follow instructions given on the screen.

To submit resume using the online application:
• Select the “Resume” tab in the online application
• Follow instructions given on the screen

To submit cover letter using the online application:
• Select the “Other” tab in the online application
• Choose “Upload” as your method of submittal
• Click on “Upload Attachment”
• Follow instructions given on the screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 5408 Coordinator of Citizen Involvement (Building Progress Program Engagement Lead) (TEX-5408-096923). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA – Operations Section. If you are having difficulty submitting your application online, please contact us at (415) 646-2744 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Lisamarie.Gibson@sfmta.com.

Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at (415) 646-2744 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources, HR Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 5408).

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources.
Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who success-fully achieve personal milestones in wellness.
For more details on the Wellness Program, please visit Employee Wellness Program Description page.

Women, Minorities, and Persons with Disabilities are encouraged to apply
An Equal Opportunity Employer

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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