7275 Telecommunications Technician Supervisor

Recruitment #TEX-7275-904412

Introduction

Department:

The Department of Technology is the centralized technology services provider within San Francisco City & county government, delivering technology infrastructure and services to approximately 33,000 employees and 800,000 residents.  The department has an annual operating budget of over $130M and contains over 200 employees.  Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & wiring, Technology Administration, Policy & Governance and IT Public Communications.

Position:

The City and County of San Francisco, Department of Technology (DT), is recruiting for a Telecommunications Technician Supervisor for the Public Safety Division. The Department of Technology’s Public Safety division operates and maintains several critical systems such as 911 Radio, Fiber, Emergency Alert, crime prevention camera, burglar alarm, fire alarm call box, PBX’s, VoIP phones and other in-building wiring and other similar systems.

Essential Duties:

  • Maintain Citywide legacy PBX's, associated components and support the migration initiative to VOIP.
  • Plan, design, manage and implement wiring projects for several digital divide initiatives such as Public Housing broadband, COVID emergency response and student distance learning.
  • Plan, assign, supervise and coach the work of subordinate personnel engaged in the installation, repair, replacement, maintenance, and termination of city owned inbuilding fiber and wire communication systems and equipment for various projects; visits job sites, inspects work in progress and upon completion to assure compliance with job requirements.
  • Prepare and review cost estimates for voice and data installations by determining the size of job labor and materials and schedule needed.
  • When contract resources are needed to add capacity or expertise, select, manage, verify deliverables and evaluate work quality of the Contractor work.
  • Prepare timely and cost effective requisition of materials for inside wiring assignments.  Work is completed by timely coordination with the DT purchasing department by filling out required documents following the requisitioning procedures.
  • Train staff in VOIP and PBX programming and trouble shooting.
  • Coordinate with DT Telecom Team and VOX PBX contractor for the migration of legacy Avaya systems to Cisco.
  • Supervises subordinate personnel including recruiting, training and evaluating performance according to job requirement standards and general discipline guidelines.
  • Prepare project status, budget estimates and performance measurement reports, correspondence and related documents using computer software such as word processing and spreadsheets.
  • Effectively supervise subordinate personnel troubleshooting complex PBX and VoIP system outages and performance problems by testing, diagnosing and repairing malfunctioning communication system and equipment, enforcing existing methods and procedures to achieve 99.999 uptime.
  • In coordination with GSA safety manager, plan and conduct safety training meetings to ensure safe utilization of tools and equipment by subordinate personnel following safety codes and guidelines.
  • Performs other duties as required.

Job Type:

This Temporary-Exempt - As Needed position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer.  These positions are for as-needed (on-call assignments), for up to a maximum of 1040 working hours.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  Travel within San Francisco may be required.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, 200 Paul Ave., SF.  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Minimum Qualifications

1. Six (6) years verifiable experience in the telecommunications industry as a Cable Splicer, Telecommunications Technician or Private Branch Exchange (PBX) Technician; AND 

2. Possession of a current valid driver license 

Desirable Qualifications:

  • 5 years experience with PBX Telecom system maintenance and repair
  • 2 years experience with VoIP technology installation, configuration or system administration
  • 2 years experience supervision of subordinate staff
  • 2 years experience supervision of contractors
  • Ability to clearly communicate project scope, deliverables, costs to peers and customers

 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.  Visit www.jobapscloud.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select "Apply" and read and acknowledge the information
  • Select either "I am a New User" if you have not previously registered, or "I have Registered Previously"
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online applicants has been received in response to every announcement for which they file. Applicants should retains this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your applications by the filing deadline.  Information submitted after the filing deadline will be not considered in determining whether you meet the minimum qualifications.  Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carol Wong, by telephone at 628-652-5045, or by email at carol.x.wong@sfgov.org.

 

Selection Procedures

Supplemental Questionnaire (Qualifying and Informational):

Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application.  It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application.  The supplemental questionnaire will be used to assess the applicant's knowledge, skills, and abilities as they relate to this position.  Applicants must also complete the official application.  The information in the supplemental questionnaire will not be scored and is collected for informational purposes.

The Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.  if this become necessary, only those applicants whose qualifications most closed meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  if education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

The City and County of San Francisco is an equal opportunity employer.  Minorities, women and persons with disabilities are encouraged to apply.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobapscloud.com/sf.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Please be informed that the Department of Technology will not sponsor visa applications/transfer.

 

 

Issued: April 5, 2021

Carol Isen 

Human Resources Director

Recruitment ID Number: TEX-7275-904412

DT/CW/628-652-5045

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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