9252 Racial Equity Communications Specialist

Recruitment #TEX-9252-904403


This position is located in the Diversity, Equity, Inclusion and Belonging (DEIB) Division of the Human Services Agency in the City and County of San Francisco.

Appointment Type

Temporary Exempt (TEX) Category 18 

Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section10.104-17 serves for a limited term, at the discretion of the Appointing Officer.   This Temporary Exempt Category 18 Appointment is limited to three (3) years.  

Who We Are  

The Human Services Agency (SFHSA/Agency) is a department of the City and County of San Francisco and is the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families, and communities in San Francisco.  

The Human Services Agency was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education.  

In January 2020, the Agency created an Office of Diversity, Diversity, Equity, Inclusion, and Belonging (DEIB) to spearhead its efforts to advance racial equity. The Agency is currently in the mist of implementing its Phase 1 Racial Equity Action Plan, which is focused on promoting equity with the Agency’s workforce and human resources policies. You can read the Phase 1 Racial Equity Action Plan in its entirety here: https://www.sfhsa.org/about/advancing-racial-equity-hsa


What We Do  

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and childcare assistance.      

Position Overview  

Working under the direction of the Diversity, Equity, Inclusion, and Belonging Manager, the 9252 Racial Equity Communications Specialist in the Office of Diversity, Equity, Inclusion, and Belonging (DEIB) will work to assist with the communications needs for the Agency’s racial equity work.  

The Racial Equity Communications Specialist will assist with managing the internal and external communications concerning the Agency’s racial equity work with staff, clients, and the community, including drafting agency-wide emails; coordinating the production and logistics of racial equity events; managing social media postings and other internet content regarding racial equity; and publication of the Agency’s racial equity newsletter.

The Racial Equity Communications Specialist will also collect and analyze data to ensure communications are effective and responsive to the Agency’s goals to foster an inclusive work environment, convey information about racial equity concepts in an accessible manner, and strategically advertise the Agency’s job opportunities to the public to attract a diverse candidate pool.      

The essential functions of this position include, but are not limited to:  

·       Managing the Agency’s racial equity webpage and intranet site, including all creative, technical, and content-related issues regarding the sites, to ensure they are accurate, timely, functioning, and fresh.  

·       Creating and developing informative, user-friendly, customer-focused, and visually compelling content concerning racial equity across all distribution channels (i.e. websites, social media, etc.) for internal and external communications.

·       Developing public relations and digital marketing materials that support the Agency’s racial equity strategy objectives, engage the public, and identify innovative methods to bring targeted messages to market.  

·       Maintaining and monitoring consistency in creative direction and content of the Agency’s website and intranet in accordance with the Agency’s core values and rebranding strategies; works with technical support staff to ensure functionality of the site; preparing management and administrative reports relating to trends, site usage, improvements; assisting in policy development and long-range planning and development and implementation of projects for the website.

·       Serving as a liaison between the Office of Diversity, Equity, Inclusion, and Belonging and key internal and external stakeholders to manage internal and external communications concerning racial equity work.  

·       Creating, proofing, and editing content including: drafting emails and racial equity newsletter articles; creating and editing digital images and video; maintaining agency-wide diversity calendar and coordinating the celebration of cultural events and inclusive holidays; and ensuring that all content is in compliance with federal, state, and local laws and regulations.  

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


Possession of a Bachelor’s Degree from an accredited college or university in Journalism, Communications, Public Administration, Business, or a related field; AND  


Three (3) years of professional experience working in the field of internal communications, public affairs, public information, or public relations unit. Experience must include one (1) year of professional experience in social media, digital engagement or web content management.  


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.        

Desirable Qualifications 

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.  

·       Knowledge of policies and best practices related to racial equity, diversity, equity, inclusion, and belonging in the workplace.

·       Experience with mediating workplace complaints and/or conflicts with a racial equity lens.

·       Ability to analyze data, define problem areas, formulate recommendations, and implement solutions for complex issues or problems.

·       Excellent written communication skills, including the ability to independently draft written correspondence, reports, and memos with minimal supervision.

·       Excellent verbal communication skills, including experience and comfort leading conversations about race.

·       Ability in interpreting, implementing, and explaining complex policies and procedures.

·       Emotional intelligence and strong interpersonal skills.

·       Ability to tolerate ambiguity and be comfortable engaging in self-driven activities.  

Applicants must meet the Minimum Qualification requirements at the time of application submission unless otherwise stated.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.  

·        Select the desired job announcement (TEX-9252-904403)

·        Select “Apply” and read and acknowledge the information

·        Click on "I am a New User" if you have not previously registered, or “I have Registered                


·        Follow instructions given on the screen  

Please note: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email(s) from CCSF are not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the @sfgov.com address.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, at or email at: carmen.lewis@sfgov.org.  

Verification (proof) of Education

Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. For more information, please visit: http://sfdhr.org/index.aspx?page=456 Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org

Verification (proof) of Experience

Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience.

City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification


Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Evaluation of Applications

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications of the position.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process.

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms and Conditions of Announcement  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.

Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at: http://www.sfgov3.org/index.aspx?page=300.          

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures  

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Clerical Errors  

May be corrected by the posting of the correction on the Department of Human Resources website at: http://sfdhr.org/information-about-hiring-process#announcementsdefinitions  

Copies of Application Documents  

Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work  

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Note on Personal Protective Equipment (PPE)  

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  

The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  

Exam Type: Temporary Exempt (TEX)

Issued:  April 1, 2021

Carol Isen Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-9252-904403

HSA/CKL /415.554.5241  


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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